9 Trouble-shooting
9
Trouble-shooting
9.1
Error messages
You may be able to trouble-shoot the following malfunctions yourself. If not, note down
the error message in full (message, F and E numbers) and call Customer Services.
Display
Possible cause
Solution
▪
The foreign body
trap is clogged or
the drain pump is
blocked.
▪
The drain hose is
bent or kinked.
▪
The outlet or drain
trap is clogged.
▸ Remove the cause of the problem.
▸ Acknowledge the error message
by touching the
button.
▸ Restart the programme.
▪
Large items are un-
evenly distributed in
the washing drum.
▸ Wash large and small items to-
gether to reduce the possibility of
unbalanced loads forming.
▪
Pillows or similar
items in the wash.
▸ Remove the pillows.
▸ Spin the washing again.
▸ Spin the pillows separately.
▪
Wash items are
tangled.
▸ Separate the wash items.
▸ Fasten duvet covers and pillow
cases.
▸ Spin the washing again.
▪
The foreign body
trap is missing or is
not sitting correctly.
▸ Ensure the foreign body trap is sit-
ting correctly.
▸ Acknowledge the error message
by touching the
button.
▸ Restart the programme.
▪
The water tap is
turned off.
▪
The mesh filter in
the water connec-
tion is clogged.
▪
Interruption in the
water supply.
▪
The water pressure
is too low.
▸ Resolve the cause of the problem
or wait until the water supply is re-
stored.
▸ Acknowledge the error message
by touching the
button.
▸ Restart the programme.
▪
Anti-leak protection
activated.
▸ Turn off the water tap.
▸ Note down the error message in
full along with the serial number
(SN).
▸ Acknowledge the error message
by touching the
button.
▸ Call Customer Services.
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