•
Unplug the USB cable from the modem for 2-3 minutes but leave the
phone line connected. Plug the USB cable back into the modem. This
should cause the modem to reconnect.
After configuring the TCP/IP settings, the modem does not
establish a connection to the Internet.
Possible Solution:
•
Double-check the ATM settings of the modem. Click the
DSL
icon
in
your Windows system tray located in the right, lower corner of the screen
near the clock, or go to the Control Panel by clicking
Start
,
Settings
, and
Control Panel
. Double-click
U.S. Robotics USB ADSL Modem
.
•
Verify that the VPI, VCI numbers, and the Encapsulation settings match
what your DSL Internet Service Provider has provided. If they are not
correct, refer to the documentation and/or CD-ROM provided by your DSL
Internet Service Provider.
The installation failed.
Solution:
You will need to uninstall the failed installation.
•
Click Windows
Start
, select
Settings
followed by
Control Panel
.
•
Click
Add/Remove Programs
.
•
Locate the U.S. Robotics USB ADSL Modem and double-click
U.S.
Robotics USB ADSL Modem
. You may have to scroll down to locate this
program.
•
Click
Add/Remove
.
•
When the DSL Modem Installer application is launched, click
Remove
and
select
Yes
when asked
Are you sure you want to remove this software?
Do not unplug the USB cable until drivers are removed and a reboot is
requested.
Are You Still Having Problems?
1. Call the Dealer Who Sold You this U.S. Robotics Product
The dealer or DSL Internet Service Provider may be able to troubleshoot the
problem over the phone or may request that you bring the product back to the
store for service.
2. Contact the U.S. Robotics Technical Support Department
For current support contact information, go to the following web site:
http://www.usr.com/support/s-contact.asp
Manufacturer’s Declaration of Conformity
We declare under our sole responsibility that the U.S. Robotics USB ADSL Modem, to which this
declaration relates, is in conformity with the following standards or other normative documents:
CE Mark: EN55022 Class B (EMC), EN55024 – (Immunity), EN60950 – (Safety)
Emmisions: (U.S.) FCC Part 15 Class B, (Canada) ICES-003
Safety: (U.S./Canada) CSA C22.2 No. 950-95 NRTL/C
Telecom: (U.S.) FCC Part 68, (Canada) Industry Canada (CS-03)
This device complies with FCC Rules Part 15. Operation is subject to the following two
conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause
undesired operation.
