Troubleshooting
My computer does not recognise the 802.11g Wireless Turbo PC Card.
Possible Solution:
The 802.11g Wireless Turbo PC Card may not be fully inserted into the PC Card slot.
I am unable to communicate with an Access Point or Wireless Router.
Possible Solution:
Be sure that each 802.11g Wireless Turbo PC Card that you want to connect to the wireless network is set
to Infrastructure mode within the Configuration Utility. If your 802.11g Wireless Turbo PC Cards are not set
to Infrastructure mode, they will not be able to communicate with an Access Point or Wireless Router.
Possible Solution:
Ensure that you are contacting the correct Access Point by verifying the MAC address.
Possible Solution:
Ensure that the correct Authentication Mode and WEP encryption key are being used. If you changed the
settings in the configuration of the Access Point, you must also change the settings of every 802.11g
Wireless Turbo PC Card attached to this network. The settings of the 802.11g Wireless Turbo PC Cards must
match the new settings of the Access Point. If you are still experiencing difficulties, reset all of your
Wireless Access Points and wireless network adapters to the default settings and try again.
Possible Solution:
Ensure that you can connect to the Wireless Access Point and that the BSSID shows the MAC address of
the Access Point you want to communicate with.
Possible Solution:
Ensure that the Wireless Configuration Utility is installed for your 802.11g Wireless Turbo PC Card and that
the Wireless Configuration Utility detects your 802.11g Wireless Turbo PC Card.
Possible Solution:
If you are not using a U.S. Robotics Wireless Access Point, ensure that you can connect to the Access Point
and that the preamble mode is set correctly. The default setting is
Long
.
I received a message that my laptop computer shares a name with or there was an IP
address conflict with another computer on the wireless network.
Possible Solution:
Each computer on the wireless network must have a unique name and IP address. Refer to your
computer’s documentation to see how to change the name or the IP address of your computer.
I am unable to establish a wireless connection with my 802.11g Wireless Turbo PC Card.
Possible Solution:
Verify that the 802.11g Wireless Turbo PC Card is properly installed. If you continue to experience
problems, uninstall the 802.11g Wireless Turbo PC Card and repeat the installation procedure.
Possible Solution:
If you are attempting a peer-to-peer connection, verify that each wireless adapter is set to 802.11 Adhoc
mode. If you are using a Wireless Access Point, verify that each wireless adapter is set to Infrastructure
mode.
My 802.11g Wireless Turbo PC Card does not see my Access Point in the list when I scan
for it.
Possible Solution:
If you create a wireless connection with the 802.11g Wireless Turbo PC Card but are experiencing poor link
quality, check the positioning of the 802.11g Wireless Turbo PC Card. Long distances, multiple floors, or
steel or concrete walls can diminish the link quality. If possible, reposition the 802.11g Wireless Turbo PC
Card to reduce the effect of any of these obstacles. In addition, check any physical connections between
the Access Point and your modem, router, hub, LAN, or switch.
Possible Solution:
If your Access Point is not broadcasting an SSID, it will not appear during a scan by your 802.11g Wireless
Turbo PC Card. The client will need to be manually configured.
I accidentally clicked Cancel
Cancel
Cancel
Cancel
Cancel during the software installation procedure for the 802.11g
Wireless Turbo PC Card.
Possible Solution:
Remove and reinsert the Installation CD-ROM into your CD-ROM drive. Repeat Step 1 in the installation
procedure.
The software installation procedure did not begin when I inserted the Installation
CD-ROM.
Possible Solution:
Some programs may keep the autolaunch feature of the Installation CD-ROM from beginning. Close any
open applications and reinsert the Installation CD-ROM. If the Installation CD-ROM interface does not run
automatically, click Windows Start
Start
Start
Start
Start and then click Run
Run
Run
Run
Run. In the “Run” dialog box, type D:\setup.exe
D:\setup.exe
D:\setup.exe
D:\setup.exe
D:\setup.exe. If your CD-
ROM drive uses a different letter, type that letter in place of “D.”
The 802.11g Wireless Turbo PC Card cannot communicate with other computers linked via
Wireless in the Infrastructure configuration.
Possible Solution:
• Ensure that each computer in the wireless network is powered on.
• Ensure that each 802.11g Wireless Turbo PC Card is configured on the same operating radio channel. If
the IDs are different, change each 802.11g Wireless Turbo PC Card within the LAN to the new radio
channel.
• Ensure TCP/IP is installed. Ensure you are a part of the same domain or workgroup. Ensure that you are
automatically obtaining the IP address or that you have a correct IP address and subnet mask. Reset
the Wireless Access Point and restart the computer that has a connectivity issue.
• Ensure that you have some files available for sharing.
For more troubleshooting information or for advanced wireless configuration options, refer to the User Guide
on the Installation CD-ROM or go to www.usr.com/support
Additional Support Information
1. Go to the User Guide on the Installation CD-ROM.
More configuration and troubleshooting information is available in the User Guide on the Installation
CD-ROM.
2. Go to the Support section of the U.S Robotics Web site at www.usr.com
Many of the most common difficulties users experience have been addressed in the FAQ and
Troubleshooting Web pages for your specific product. Your product number is USR5410. You may need to
know this to obtain information on the U.S. Robotics Web site.
3. Call the U.S. Robotics Technical Support department.
Technical questions about U.S. Robotics products can also be answered by technical support specialists.
Country
Voice
Online
Support Hours
United States
(801) 401-1143
http://www.usr.com/emailsupport
9:00 A.M. - 5:00 P.M., Monday - Friday CST
Canada
(801) 401-1143
http://www.usr.com/emailsupport
9:00 A.M. - 5:00 P.M., Monday - Friday CST
For current support contact information, go to the following Web site:
http://www.usr.com/support
Regulatory Approvals
FCC Declaration of Conformity
This device complies with FCC Rules Part 15. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the
manufacturer’s instructions, it may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
The use of shielded cables for connection of the monitor to the graphics card is required to assure compliance with FCC regulations.
Modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate
this equipment.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 20 cm between the radiator and your body.
UL Listing/CUL Listing
This information technology equipment is UL-Listed and CUL-Listed for the uses described in the User Guide.
Industry Canada Statement
This equipment complies with the Industry Canada Spectrum Management and Telecommunications policy, RSS-210 standard, Low
Power License-Exempt Radio Communication Devices.
Operation is subject to the following two conditions:
1.This device may cause interference.
2.This device must accept any interference, including interference that may cause undesired operation of the device.
U.S. Robotics Corporation Two (2) Year Limited Warranty
1.0
1.0
1.0
1.0
1.0
GENERAL TERMS:
GENERAL TERMS:
GENERAL TERMS:
GENERAL TERMS:
GENERAL TERMS:
1.1
This Limited Warranty is extended only to the original end-user purchaser (CUSTOMER) and is not transferable.
1.2
No agent, reseller, or business partner of U.S. Robotics Corporation (U.S. ROBOTICS) is authorised to modify the
terms of this Limited Warranty on behalf of U.S. ROBOTICS.
1.3
This Limited Warranty expressly excludes any product that has not been purchased as new from U.S. ROBOTICS or
its authorised reseller.
1.4
This Limited Warranty is only applicable in the country or territory where the product is intended for use (As
indicated by the Product Model Number and any local telecommunication approval stickers affixed to the product).
1.5
U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects in workmanship and
U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects in workmanship and
U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects in workmanship and
U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects in workmanship and
U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects in workmanship and
materials, under normal use and service, for TWO (2) YEARS from the date of purchase from U.S. ROBOTICS
materials, under normal use and service, for TWO (2) YEARS from the date of purchase from U.S. ROBOTICS
materials, under normal use and service, for TWO (2) YEARS from the date of purchase from U.S. ROBOTICS
materials, under normal use and service, for TWO (2) YEARS from the date of purchase from U.S. ROBOTICS
materials, under normal use and service, for TWO (2) YEARS from the date of purchase from U.S. ROBOTICS
or its authorised reseller.
or its authorised reseller.
or its authorised reseller.
or its authorised reseller.
or its authorised reseller.
1.6
U.S. ROBOTICS sole obligation under this warranty shall be, at U.S. ROBOTICS sole discretion, to repair the defective
product or part with new or reconditioned parts; or to exchange the defective product or part with a new or
reconditioned product or part that is the same or similar; or if neither of the two foregoing options is reasonably
available, U.S. ROBOTICS may, at its sole discretion, provide a refund to the CUSTOMER not to exceed the latest
published U.S. ROBOTICS recommended retail purchase price of the product, less any applicable service fees. All
products or parts that are exchanged for replacement will become the property of U.S. ROBOTICS.
1.7
U.S. ROBOTICS warrants any replacement product or part for NINETY (90) DAYS from the date the product or part is
shipped to Customer.
1.8
U.S. ROBOTICS makes no warranty or representation that this product will meet CUSTOMER requirements or work in
combination with any hardware or software products provided by third parties.
1.9
U.S. ROBOTICS makes no warranty or representation that the operation of the software products provided with this
product will be uninterrupted or error free, or that all defects in software products will be corrected.
1.10
U.S. ROBOTICS shall not be responsible for any software or other CUSTOMER data or information contained in or
stored on this product.
2.0
2.0
2.0
2.0
2.0
CUSTOMER OBLIGATIONS
CUSTOMER OBLIGATIONS
CUSTOMER OBLIGATIONS
CUSTOMER OBLIGATIONS
CUSTOMER OBLIGATIONS
2.1
CUSTOMER assumes full responsibility that this product meets CUSTOMER specifications and requirements.
2.2
CUSTOMER is specifically advised to make a backup copy of all software provided with this product.
2.2
CUSTOMER assumes full responsibility to properly install and configure this product and to ensure proper
installation, configuration, operation and compatibility with the operating environment in which this product is to
function.
2.3
CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original purchase receipt from U.S.
ROBOTICS or its authorised reseller) for any warranty claims to be authorised.
3.0
3.0
3.0
3.0
3.0
OBTAINING WARRANTY SERVICE:
OBTAINING WARRANTY SERVICE:
OBTAINING WARRANTY SERVICE:
OBTAINING WARRANTY SERVICE:
OBTAINING WARRANTY SERVICE:
3.1
CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre within
the applicable warranty period to obtain warranty service authorisation.
3.2
Customer must provide Product Model Number, Product Serial Number and dated Proof of Purchase (copy of original
purchase receipt from U.S. ROBOTICS or its authorised reseller) to obtain warranty service authorisation.
3.3
For information on how to contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre,
please see the U.S ROBOTICS corporate Web site at: www.usr.com
3.4
CUSTOMER should have the following information / items readily available when contacting U.S. ROBOTICS Technical
Support:
·
Product Model Number
·
Product Serial Number
·
Dated Proof of Purchase
·
CUSTOMER contact name & telephone number
·
CUSTOMER Computer Operating System version
·
U.S. ROBOTICS Installation CD-ROM
·
U.S. ROBOTICS Installation Guide
4.0
4.0
4.0
4.0
4.0
WARRANTY REPLACEMENT:
WARRANTY REPLACEMENT:
WARRANTY REPLACEMENT:
WARRANTY REPLACEMENT:
WARRANTY REPLACEMENT:
4.1
In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS Service Centre determines the
product or part has a malfunction or failure attributable directly to faulty workmanship and/or materials; and the
product is within the TWO (2) YEAR warranty term; and the CUSTOMER will include a copy of the dated Proof of
Purchase (original purchase receipt from U.S. ROBOTICS or its authorised reseller) with the product or part with the
returned product or part, then U.S. ROBOTICS will issue CUSTOMER a Return Material Authorisation (RMA) and
instructions for the return of the product to the authorized U.S. ROBOTICS Drop Zone.
4.2
Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS or its authorised U.S.
ROBOTICS Service Centre will be returned.
4.3
CUSTOMER agrees to pay shipping charges to return the product or part to the authorised U.S. ROBOTICS Return
Centre; to insure the product or assume the risk of loss or damage which may occur in transit; and to use a shipping
container equivalent to the original packaging.
4.4
Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned product or part is received
as an authorised return at an authorised U.S. ROBOTICS Return Centre.
4.5
Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to the Product Model Number and
Product Serial Number for which the RMA was authorised. The enclosed Proof of Purchase will be inspected for date
of purchase and place of purchase. U.S. ROBOTICS may deny warranty service if visual inspection of the returned
product or part does not match the CUSTOMER supplied information for which the RMA was issued.
4.6
Once a CUSTOMER return has been unpacked, visually inspected, and tested U.S. ROBOTICS will, at its sole
discretion, repair or replace, using new or reconditioned product or parts, to whatever extent it deems necessary to
restore the product or part to operating condition.
4.7
U.S. ROBOTICS will make reasonable effort to ship repaired or replaced product or part to CUSTOMER, at U.S.
ROBOTICS expense, not later than TWENTY ONE (21) DAYS after U.S. ROBOTICS receives the authorized CUSTOMER
return at an authorised U.S. ROBOTICS Return Centre.
4.8
U.S. ROBOTICS shall not be liable for any damages caused by delay in delivering or furnishing repaired or replaced
product or part.
5.0
5.0
5.0
5.0
5.0
LIMITATIONS
LIMITATIONS
LIMITATIONS
LIMITATIONS
LIMITATIONS
5.1
THIRD-PARTY SOFTWARE: This U.S. ROBOTICS product may include or be bundled with third-party software, the use
of which is governed by separate end-user license agreements provided by third-party software vendors. This U.S.
ROBOTICS Limited Warranty does not apply to such third-party software. For the applicable warranty refer to the
end-user license agreement governing the use of such software.
5.2
DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION, AND/OR ENVIRONMENTAL
FACTORS: To the extent permitted by applicable law, this U.S. ROBOTICS Limited Warranty does not apply to normal
wear and tear; damage or loss of data due to interoperability with current and/or future versions of operating
system or other current and/or future software and hardware; alterations (by persons other than U.S. ROBOTICS or
authorized U.S. ROBOTICS Service Centres); damage caused by operator error or non-compliance with instructions
as set out in the user documentation or other accompanying documentation; damage caused by acts of nature such
as lightning, storms, floods, fires, and earthquakes, etc. Products evidencing the product serial number has been
tampered with or removed; misuse, neglect, and improper handling; damage caused by undue physical, temperature,
or electrical stress; counterfeit products; damage or loss of data caused by a computer virus, worm, Trojan horse, or
memory content corruption; failures of the product which result from accident, abuse, misuse (including but not
limited to improper installation, connection to incorrect voltages, and power points); failures caused by products not
supplied by U.S. ROBOTICS; damage cause by moisture, corrosive environments, high voltage surges, shipping,
abnormal working conditions; or the use of the product outside the borders of the country or territory intended for
use (As indicated by the Product Model Number and any local telecommunication approval stickers affixed to the
product).
5.3
TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN
LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY
OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. U.S. ROBOTICS NEITHER
ASSUMES NOR AUTHORISES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE, WARRANTY, OR USE OF ITS PRODUCTS.
5.4
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, U.S. ROBOTICS ALSO EXCLUDES FOR ITSELF AND
ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS,
LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF U.S. ROBOTICS OR ITS AUTHORISED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID,
AT U.S. ROBOTICS OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
6.0
DISCLAIMER:
DISCLAIMER:
DISCLAIMER:
DISCLAIMER:
DISCLAIMER: Some countries, states, territories or provinces do not allow the exclusion or limitation of implied
warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or
the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their
application to CUSTOMER. When the implied warranties are not allowed by law to be excluded in their entirety, they
will be limited to the TWO (2) YEAR duration of this written warranty. This warranty gives CUSTOMER specific legal
rights, which may vary depending on local law.
7.0
GOVERNING LAW:
GOVERNING LAW:
GOVERNING LAW:
GOVERNING LAW:
GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of Illinois, U.S.A. excluding its
conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of
Goods.
U.S. Robotics Corporation
935 National Parkway
Schaumburg, IL 60173
U.S.A
