8
TROUBLESHOOTING
Problem
Possible cause
Solution
It does not
work
The battery is not charged.
Charge the battery, check if the red light is
on.
Connections or cables are
disconnected.
Check that the battery is firmly seated in
the product.
It does not
work
continuously
The battery needs to be
charged.
Charge the battery, check if the red light is
on.
The battery is not fully
charged.
Make sure the power cable is well
connected.
The battery may need to be replaced.
It suddenly
stopped
working
Overload, cut-off
Overloading may result in product failure.
Turn off the product, wait 15 seconds,
then turn it on again.
Fuse burnt
Overloading can burn fuses, you may have
to replace them. For this, contact the
after-sales service.
Prior to this, check the condition of all
cables and connectors.
It is moving
slowly
The brakes are not properly
adjusted.
Check the condition of the brakes, and try
to loosen. If this does not work, please
contact the after-sales service.
It has overloaded
Check that the user weighs less than the
previously recommended weight.
Check that there are no objects
obstructing the proper operation of the
product.
Bad driving condition.
Make sure you are on flat, dry, and
constant ground.
The tires / wheels are
damaged.
Check the condition of the wheels of the
product.
