Troubleshooting
PROBLEM
PROBLEM CAUSE
SOLUTION
The flame and heat are
low when the valve is
turned to high.
The propane lighting
procedure was not followed
correctly.
Ensure lighting procedure is followed carefully. The valve
must be in the off position when the tank valve is turned on.
Turn the tank on slowly to allow pressure to equalize. See
Lighting Instructions in the Operating section.
Burners burn with yellow
flame, accompanied by
the smell of gas.
There is possibly a spider web
or other debris.
Thoroughly clean the burner venturi. See the Maintenance
section.
The burner will not light
with the igniter, but will
light with a match.
The battery is either dead or
installed incorrectly.
There is a loose electrode wire
or switch terminal wires.
Check the installation or replace with a new battery.
Check that the electrode wire is firmly pushed onto the
terminal on the back of the igniter. Check that the lead wires
from the module to the ignition switch (if equipped) are firmly
pushed onto their respective terminals.
The burner will not stay lit
when control knob is
released.
The knob is not being held in
long enough.
It is too windy outside.
Lava rock or debris are in the
ignition area of the burner
preventing the thermocouple
from being fully engulfed in
flame.
Either the thermocouple or
thermocouple connection is
dirty.
Either the thermocouple or
valve is faulty.
The thermocouple must have time to heat up. Hold the knob
in for 30 seconds after the burner lights, then release.
The unit will shut down if winds are greater than 10 mph
(16 km/h). Either locate the fire pit to a different area or use
when it is less windy.
Ensure there is no lava rock or other debris in the ignition
area, and that the small hole below the thermocouple is
unobstructed.
Clean the thermocouple and clean the connection between
the valve and thermocouple. Ensure the connection is
properly tightened.
Replace thermocouple and/or valve.
The regulator is humming. This is a normal occurrence
on hot days.
This is not a defect. It is caused by internal vibrations in the
regulator and does not affect the performance or safety of
the gas heater.
Humming regulator will not be replaced.
The valve is set to high
but there is low heat
output. There is also a
rumbling noise and a
fluttering blue flame at the
burner surface.
There is not enough gas.
The supply hose is pinched.
The burner orifice is either
dirty or clogged.
There are spider webs or other
matter in venturi tube.
The propane regulator is in a
“low flow” state.
Check the gas level in the propane cylinder.
Reposition the supply hose as necessary.
Clean the burner orifice.
Clean out the venturi tube.
Ensure the lighting procedure is followed carefully. All
valves must be in the off position when the tank valve is
turned on. Turn tank on slowly to allow pressure to
equalize. See the Lighting Instructions in the Operating
section.
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