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The following table lists the most common problems and alerts you may
encounter with your heater.
If your issue isn’t listed in this table or if the proposed solution does not
solve the problem, please turn off the unit and contact our customer
service team.
TROUBLESHOOTING THE HEATER
PROBLEMS/ALERTS
POSSIBLE CAUSES AND SOLUTIONS
The fan heater
doesn’t start after
it is installed.
• Make sure the thermostat is turned on.
• Make sure the power cord is securely plugged into an outlet and that the outlet is powered. Make sure that the
cable is not damaged.
• Make sure the circuit breaker for the heating system on the electrical panel is close (ON).
• If none of the above solutions work, an internal component may be defective. Contact Stelpro Customer Service.
The circuit breaker
trips when the
fan heater is
switched on.
• Make sure the electrical voltage supplied corresponds to that indicated on the nameplate.
• Make sure that the circuit-breaker or fuse is adequate for the power required.
The fan heater
operates
continuously.
• Make sure the unit is powerful enough for the size of the room.
• If none of the above solutions work, an internal component may be defective. Contact Stelpro Customer Service.
Heating stops, but
the fan continues
to operate.
• The unit may have overheated, and the thermal protection has been activated.
• Make sure the unit’s air inlet and outlet are not obstructed.
• If none of the above solutions work, an internal component may be defective. Contact Stelpro Customer Service.
The housing
becomes
extremely hot.
• Make sure the unit’s air inlet and outlet are not obstructed.
• If none of the above solutions work, an internal component may be defective. Contact Stelpro Customer Service.
The fan stops, but
heating continues.
• Make sure that the fan blades aren't jammed.
• If none of the above solutions work, an internal component may be defective. Contact Stelpro Customer Service.
