30
31
Cause
Possible remedy
Not clear, distorted
Poorly fitting earmolds/
slim tubes/domes
Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes blocked with
ear wax
Clean earmolds. See
“Cleaning your hearing
aids.” Use cleaning pin
to dislodge ear wax
in slim tubes. Consult
your hearing healthcare
professional
Low battery
Replace battery
Plugged microphone
shield
Consult your hearing
healthcare professional
Earmolds/slim tubes/domes falling out of ear
Poorly fitting earmolds/
slim tubes/domes
Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your hearing
aids on your ears.”
Remove and reinsert
carefully
Cause
Possible remedy
Weak on the telephone
Telephone not positioned
properly
Move telephone receiver
around ear for clearer
signal. See “Using the
telephone”
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
For any problems not listed in the guide or for
service assistance, contact your hearing healthcare
professional.
