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FAULT
POSSIBLE CAUSE
TROUBLESHOOTING
Unsatisfactory washing
result.
Hard water.
Increase the amount of detergent following the
manufacturer’s instructions.
Your laundry is too tightly packed
together in the drum.
Check that your laundry is spread out.
As soon as the machine is
loaded with water, water
discharges.
The end of water drain hose is too
low for the machine.
Check that the drain hose is at a suitable height.
(**) .
No water appears in the
drum during washing.
No fault. Water is in the unseen
part of the drum.
. . . . . . . . . . . . . . . . . . . . .
Laundry has
detergent residue.
Non-dissolving particles of some
detergents may appear on your
laundry as white spots.
Perform an extra rinse, or clean your laundry with
a brush after it dries.
Grey spots appear on the
laundry.
There is untreated oil, cream or
ointment on your laundry.
Use the amount of detergent as instructed on the
packaging in the next wash.
The spin cycle does not take
place or takes place later
than expected.
No fault. The Unbalanced load
control system has been activated.
The Unbalanced load control system will try to
spread your laundry. The spinning cycle will begin
once your laundry is spread. Load the drum
evenly for the next wash.
(*) See the chapter regarding maintenance and cleaning of your machine.
(**) See the chapter regarding installation of your machine.
10. AUTOMATIC FAULT WARNINGS AND WHAT TO DO
Your Washing Machine is equipped with a built-in fault detection system, indicated by a
combination of flashing wash operation lights. The most common failure codes are shown
below.
TROUBLE CODE
POSSIBLE FAULT
WHAT TO DO
Er 01
The door of your machine is not shut
properly.
Shut the door properly until you hear a click. If
your machine persists to indicate fault, turn off
your machine, unplug it and contact the nearest
authorised service agent immediately.
Er 02
The water pressure or the water level
inside the machine may be low.
Check the tap is fully turned on. Mains water
may be cut-off. If the problem still continues, your
machine will stop after a while automatically. Unplug
the machine, turn off your tap and contact the
nearest authorised service agent.
Er 03
The pump is faulty or pump filter is
clogged or electrical connection of the
pump is faulty.
Clean the pump filter. If the problem persists,
contact the nearest authorised service agent. (*)
Er 04
Your machine has excessive amount of
water.
Your machine will discharge water by itself. Once
the water has drained, turn off your machine and
unplug it. Turn off the tap and contact the nearest
authorised service agent.
(*) See the chapter regarding maintenance and cleaning of your machine.
