EN - 26
FAULT
POSSIBLE CAUSE
TROUBLESHOOTING
Unsatisfactory
washing
result.
Hard water.
Increase
the
amount
of
detergent
following
the
manufacturer’s
instructions.
Your
laundry
is
too
tightly
packed
together
in
the
drum.
Check
that
your
laundry
is
spread
out.
As
soon
as
the
machine
is
loaded
with
water,
water
discharges.
The
end
of
water
drain
hose
is
too
low
for
the
machine.
Check
that
the
drain
hose
is
at
a
suitable
height.
(**) .
No
water
appears
in
the
drum
during
washing.
No
fault.
Water
is
in
the
unseen
part of the drum.
. . . . . . . . . . . . . . . . . . . . .
Laundry has
detergent
residue.
Non-dissolving
particles
of
some
detergents may appear on your
laundry
as
white
spots.
Perform
an
extra
rinse,
or
clean
your
laundry
with
a
brush
after
it
dries.
Grey spots appear on the
laundry.
There
is
untreated
oil,
cream
or
ointment
on
your
laundry.
Use
the
amount
of
detergent
as
instructed
on
the
packaging
in
the
next
wash.
The
spin
cycle
does
not
take
place or takes place later
than expected.
No fault. The Unbalanced load
control
system
has
been
activated.
The
Unbalanced
load
control
system
will
try
to
spread
your
laundry.
The
spinning
cycle
will
begin
once
your
laundry
is
spread.
Load
the
drum
evenly for the next wash.
(*)
See
the
chapter
regarding
maintenance
and
cleaning
of
your
machine.
(**)
See
the
chapter
regarding
installation
of
your
machine.
10. AUTOMATIC FAULT WARNINGS AND WHAT TO DO
Your
Washing
Machine
is
equipped
with
a
built-in
fault
detection
system,
indicated
by
a
combination
of
flashing
wash
operation
lights.
The
most
common
failure
codes
are
shown
below.
TROUBLE CODE
POSSIBLE FAULT
WHAT TO DO
Er 01
The
door
of
your
machine
is
not
shut
properly.
Shut
the
door
properly
until
you
hear
a
click.
If
your
machine
persists
to
indicate
fault,
turn
off
your
machine,
unplug
it
and
contact
the
nearest
authorised
service
agent
immediately.
Er 02
The water pressure or the water level
inside
the
machine
may
be
low.
Check
the
tap
is
fully
turned
on.
Mains
water
may
be
cut-off.
If
the
problem
still
continues,
your
machine
will
stop
after
a
while
automatically.
Unplug
the
machine,
turn
off
your
tap
and
contact
the
nearest
authorised
service
agent.
Er 03
The
pump
is
faulty
or
pump
filter
is
clogged
or
electrical
connection
of
the
pump
is
faulty.
Clean
the
pump
filter.
If
the
problem
persists,
contact
the
nearest
authorised
service
agent.
(*)
Er 04
Your
machine
has
excessive
amount
of
water.
Your
machine
will
discharge
water
by
itself.
Once
the
water
has
drained,
turn
off
your
machine
and
unplug
it.
Turn
off
the
tap
and
contact
the
nearest
authorised
service
agent.
(*)
See
the
chapter
regarding
maintenance
and
cleaning
of
your
machine.
