CO-DV-IN-001 – Version 01 – 14 AUG 2020
-
If the
touchscreen
is
not responsive
, connect a mouse using a USB port and:
o
Proceed with the
calibration of the touchscreen
(follow the instructions
provided in the User Manual).
o
If the problem persists after the calibration of the touchscreen, proceed with
the
recovery of the touchscreen
(follow the instructions provided in the User
Manual). This option will restore the default settings of the touchscreen.
-
If the
error messages E902
(strong light intensity) or
E903
(weak light intensity)
appear, please proceed with the cleaning of the drawer and the white patch. If the
messages appear after the cleaning, proceed with the calibration of the device using
APP105 as explained previously.
-
Upon any other error or improper performance of the device, which cannot be solved
following all the mentioned procedures, it is recommended to conduct a Factory Reset
of the instrument. This option will restore the default settings of the device.
WARNING
: all the test data and method files saved in the instrument will be cleared,
please export your data before!
Once the previous steps have been verified, if your problem is still not solved, please submit
your complaint through
.
Please be sure to transfer us the following information, in order to speed up the process of
analysis of your submission:
-
Serial Number
of the instrument.
-
Software version
(both the
embedded software
and the
PC manager software
).
-
Result of the
last calibration check
(please provide a picture).
-
Any other picture which might be relevant for the diagnosis and the root cause
analysis.
