Basketball Elite GMP Manual
12/7/2020
22
7. TROUBLESHOOTING
7.1 Common Problem
Please confirm that all connectors fit tightly.
Symptom
Possible Cause
Recommended action
No sound
Low volume
Raise the volume.
Connector loose.
Check connector.
Speaker fault.
Check speaker.
Audio cable problem.
Reconnect the audio cable or change
it.
Driver problem
Restart the audio driver.
Display black
screen
Check connectors.
Plug in connector tightly
Display fault.
Please call the service department for
assistance
Display blue
screen
VGA signal cable is loose.
Check VGA cable
Note: After replacing component and replacing monitor, the game should be recovered
again with the recovery stick attached to the machine.
If you see following error signs showing on the display, please try the recommended action.
Display
Possible Cause
Recommended action
The connection part of the
board are loose.
Check and reconnect the loose
ports of the IO board.
Cable quality problem
Change the cable after checking
the connection between IO
board.
Cable became loose during
transportation.
Check and reconnect the loose
cables of the IO board.
IO board is faulty.
Please call the service
department for assistance.
