10
TROUBLE SHOOTING
Before contacting a service technician, your local product dealer or
Unique Off-Grid Appliances, please check the following points.
If you contact a technician to repair a fault listed below, or to repair a
fault caused by misuse, abuse, or faulty installation, a charge will be
made even if the appliance is under warranty.
PROBLEM
POSSIBLE CAUSES/SOLUTIONS
The machine
does not work
• Is there a power outage?
Check power source.
• Is the power supply cord connected to a power
outlet?
Ensure the power supply cord is connected
correctly.
• Is something tangled around the agitator?
Verify the
agitator is able to move freely.
The machine is
not draining
• Has the drain hose been lowered to a bucket, sink
or drain receptacle?
Drain hose should have a
downward angle to facilitate flow.
• Is the drain hose kinked or plugged?
Ensure drain
hose doesn’t have any sharp angles or kinks that
could impede draining.
• Is the drain hose frozen?
If frozen, allow hose to thaw
and drain. Store drain hose at room temperature.
• Have any clothes fallen outside of the washing/
spinning tub?
Remove any articles that could affect
washing/spinning.
There is an
abnormal sound
while washing
• Are there any loose articles (for example: loose
change, keys, etc...) in the washing tub?
Remove any
articles that are not laundry.
• Was the laundry placed in the wash tub in an uneven
manner, or has the laundry shifted to one side of the
tub during the wash cycle?
Reposition laundry within
the wash tub so that the load is balanced.
Pump doesn’t
work
• Is there enough water pressure from the washing
tub?
Drop the drain hose to the ground into a
bucket to produce gravity flow.
• Is there enough water in the washing tub?
Increase
the water level in the washing tub to help prime the
pump.