Troubleshooting
General Troubleshooting
Troubleshooting
General Troubleshooting
Log files
When troubleshooting it is always a good idea to examine the log files, since they provide ad-
ditional information that may prove useful. The first log to examine is the Fault log found under
Status on the
Configuration
page, but when reporting an error to your supplier more advanced
logs might be needed. Always include the appropriate log file.
To find Info log and Error log:
1)
Click “Configuration” on the start page.
2)
Select Other Settings > Advanced Configuration in the menu on the
Configuration
page.
3)
Click the “Troubleshoot” button on the
Advanced Configuration
page.
4)
Click “View Info Log” or “View Error Log”.
The module does not Start
To use the module’s GUI, the computer must confirm to the requirements. If you do not have the
correct software versions installed, contact your system administrator.
Firewall Issues, or No Indication of Connected Device
If there is a firewall between the module and any devices, the firewall may need some configu-
ration to allow communication. See
on page 96 for a description of used ports.
Unable to Access FTP Area
Make sure the client is set in active mode.
Example for Internet Explorer: In the menu, select Tools -> Internet Options... -> Advanced.
Under “Browsing”, uncheck the “Use Passive FTP (for firewall and DSL modem compatibility)”
check box.
When secure mode is enabled, see
on page 15, only secure ac-
cess via HTTPS and FTPES is allowed. HTTP is automatically redirected to HTTPS and FTP ac-
cess is not allowed. The FileZilla Client freeware (not included) supports FTPES.
Device Manager Troubleshooting
Device does not Show Up in the module
If a connected device does not show up as connected in the Devices view, check the status of
the interface. Starting up mode is indicated during start of applications. If an application has lost
connection to a required resource it is indicated as application problem mode. An Application
problem is always shown as a persistent fault in the Status log.
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