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A31003-C1000-M102-5-76A9, 09/2017
OpenScape Desk Phone CP200/CP205/CP400/CP600 HFA, Administration Manual

141

Administration

Diagnostics

Administration via WBM

Diagnostics > Fault trace configuration

AGP Phonelet

Application menu

Call View

Clock Service

Component registrar

Data Access service

Fault trace configuration

802.1 x service

DLS client management

Health service

HFA service agent

Instrumentation service

Media control service

Mobility service

Digit analysis service

Performance Marks

Physical interface service

OpenStage client management

Trace levels for components

File size (bytes)

Trace timeout (minutes)

65536

Automatic clear before start

Sidecar service

Transport service

Service framework

Voice recognition

Voice generation service

OFF

OFF
OFF

Application framework

Call log

Certificate management

Communications

CSTA service

Desktop

Administration

Help

HTTP Service

Journal service

Media procession service

OBEX service

Directory service

Phonebook

Security Log Service

Password management service

Tone generation service

USB backup service

Service registry

Web server service

Voice mail

OFF

OFF
OFF

Download trace file

Download saved trace file

Download upgrade trace file

Download old trace file

Download syslog file

Download upgrade error file

Download old syslog file

Download HPT remote service log file

Download saved syslog file

Download dial plan file

Download Database file

Submit

Reset

H.323 messages

Summary of Contents for OpenSpace CP200

Page 1: ...OpenScape Desk Phone CP200 CP205 CP400 CP600 Phone Administration HFA Administration Manual A31003 C1000 M102 5 76A9 ...

Page 2: ...ral descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape Open...

Page 3: ...cal Phone Menu 15 2 Startup 16 2 1 Prerequisites 16 2 2 Assembling and Installing the Phone 16 2 2 1 Shipment 16 2 2 2 Connectors at the bottom side 17 2 2 3 Assembly 19 2 2 4 How to Connect the Phone 20 2 2 5 How to Better Use LAN Network Connections 21 2 2 6 Key Module 21 2 3 Quick Start 22 2 3 1 How to Access the Web Interface WBM 22 2 3 2 Access via Local Phone 23 2 3 2 1 OpenScape Desk Phone ...

Page 4: ...3 3 3 2 Use DHCP 55 3 3 3 IP Address Manual Configuration 57 3 3 4 Default Route Gateway 58 3 3 5 Specific IP Routing 59 3 3 6 DNS 60 3 3 6 1 DNS Domain Name 60 3 3 6 2 Terminal Hostname 61 3 3 7 Configuration Update Service DLS 62 3 3 8 SNMP 64 3 4 OpenScape Service Menu 67 3 5 System Settings 68 3 5 1 System Identity 68 3 5 2 HFA Gateway Settings 68 3 5 3 HFA Emergency Gateway Settings 70 3 5 4 ...

Page 5: ... 104 3 9 5 2 Download LDAP Template 106 3 9 6 Screensaver 107 3 9 6 1 FTP HTTPS Access Data 107 3 9 6 2 Download Screensaver 109 3 9 7 Ringer File 110 3 9 7 1 FTP HTTPS Access Data 111 3 9 7 2 Download Ringer File 113 3 9 8 Dongle Key 114 3 9 8 1 FTP HTTPS Access Data 114 3 9 8 2 Download Dongle Key File 116 3 10 UC Server 117 3 11 Corporate Phonebook Directory Settings 118 3 11 1 LDAP 118 3 11 2 ...

Page 6: ...0 3 12 Phone administration problems 148 3 20 3 13 Phonebook LDAP problems 148 3 20 3 14 Phonebook local problems 149 3 20 3 15 Server based application problems 149 3 20 3 16 Sidecar problems 150 3 20 3 17 Speech problems 150 3 20 3 18 Tone problems 151 3 20 3 19 Web based management 151 3 20 3 20 802 1x problems 152 3 20 3 21 No Tracing for All Services 153 3 20 4 Bluetooth advanced traces 154 3...

Page 7: ...nual 7 Nur für den internen Gebrauch Content 4 2 3 How to Load the LDAP Template into the Phone 174 4 2 4 Configure LDAP Access 175 4 3 An LLDP Med Example 175 5 Technical Reference 176 5 1 Default Port List 176 5 2 Troubleshooting Error Codes 177 5 3 Troubleshooting Error Messages 178 Glossary 181 Index 188 ...

Page 8: ...nt to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radi ate radio frequency energy and if not installed and used in accordance with the in structions may cause harmful interference to radio communications However there is no guarante...

Page 9: ...ark Never open the telephone or a key module If you encounter any problems contact System Support ENERGY STAR is a U S Environmental Protection Agency voluntary program that helps busi nesses and individuals save money and protect our climate through superior energy efficiency Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requir...

Page 10: ... function telephone in a network environment This guide is intended for service providers and network administrators who administer VoIP services using the OpenScape Desk Phone CP and who have a fundamental understanding of VoIP IP networking and telephony The tasks described in this guide are not intended for end users These instructions are laid out in a user oriented manner which means that you...

Page 11: ...r less specific terms and ab breviations In a few cases the terminologies differ in wording If so the local menu term is add ed with a preceding For the parameters described in this document a WBM screenshot and the path in the local phone menu is provided This document describes the software version V1 1 7 The OpenScape Desk Phone CP Family The OpenScape Desk Phone CP phone family comprises the f...

Page 12: ...the Navigation Keys the user administrator can navigate through the various phone functions 6 With the Soft Keys the user administrator can operate the phone s functions 7 Audio Keys and Increases decreases the speaker headset and handset volume Mute Turns off on the microphone during conversations Speaker Turns on off the hands free mode speakerphone Headset Switches the audio between handset spe...

Page 13: ...an navigate through the various phone functions 6 With the Context Keys the user administrator can operate the phone s functions 7 Audio Keys and Increases decreases the speaker headset and handset volume Mute Turns off on the microphone during conversations Speaker Turns on off the hands free mode speakerphone Headset Switches the audio between handset speakerphone and headset 8 The Notification ...

Page 14: ...has access to the user menu 6 With the Messages Key the user has access to the voicemail and the call log 7 With the Navigation Keys the user administrator can navigate through the various phone functions 8 With the Function Keys the user can comfortably operate the phone s functions like Conversations Phonebook Call Forwarding and Redial 9 The Keypad is used for entering phone numbers and text 10...

Page 15: ...quired 1 8 2 DLS OpenScape Deployment Service The OpenScape Deployment Service DLS is an OpenScape Management application for ad ministering phones and soft clients in both OpenScape and non OpenScape networks It has a Java supported web based user interface which runs on an internet browser For further in formation please refer to the OpenScape Deployment Service Administration Guide 1 8 3 Local ...

Page 16: ...r for file transfer e g firmware configuration data application software Starting with V1 software upgrade can be started via WBM by browsing for image file through a directory A Dynamic Host Configuration Protocol DHCP server recommended DLS OpenScape Deployment Service for advanced configuration and software deploy ment recommended For additional information see http wiki unify com wiki IEEE_802...

Page 17: ...esk Phone CP200 CP205 CP400 CP600 HFA Administration Manual 17 Startup Assembling and Installing the Phone 2 2 2 Connectors at the bottom side OpenScape Desk Phone CP600 Headset Handset Network Switch PC Key Module max 4 Power supply if required Service Interface ...

Page 18: ...OpenScape Desk Phone CP200 CP205 CP400 CP600 HFA Administration Manual inbetriebnahme fm Assembling and Installing the Phone OpenScape Desk Phone CP400 Headset Handset Network Switch PC Key Module max 2 Service Interface Power supply if required ...

Page 19: ...hone OpenScape Desk Phone CP200 CP205 2 2 3 Assembly Insert the plug on the long end of the handset cable into the jack on the base of the tele phone and press the cable into the groove provided for it Next insert the plug on the short end of the handset cable into the jack on the handset Headset Handset Network Switch PC Service Interface Power supply if required ...

Page 20: ...ack at the bottom of the phone 3 If applicable connect the following optional jacks LAN connection to PC Headset accessory Model Power Consumption OpenScape Desk Phone CP200 CP205 PoE Power Class 1 OpenScape Desk Phone CP400 PoE Power Class 2 OpenScape Desk Phone CP6001 1 If more than one Key Module is connected a Plug in Power Supply is required see below PoE Power Class 2 Plug in Power Supply Or...

Page 21: ...rator first This type of connection allows you to save one net work connection per switch with the advantage of less network cables and shorter connection distances 2 2 6 Key Module A key module provides additional program keys The following table shows which key modules can be connected to the particular phone types The configuration of a key on the key module is just the same as the configuratio...

Page 22: ...menu as described in Section 2 3 2 Access via Local Phone If DHCP is enabled default In the Admin menu navigate to Network IP configura tion IP address The IP address is displayed If DHCP is disabled or if no DHCP server is available in the IP network the IP address Subnet Mask and Default Route Gateway must be defined manually as described in How to Manually Configure the Phone s IP address 2 Ope...

Page 23: ...n contains the menu tree If you click on an item which is printed in normal style the corresponding dialog opens in the center of the page If you click on an item printed in bold letters a sub menu opens to the right of the main menu 2 3 2 Access via Local Phone 2 3 2 1 OpenScape Desk Phone CP20X 1 Press 1 3 0 simultaneously You will be prompted to enter the administrator password 2 Enter the admi...

Page 24: ...ter The key cycles around the input modes as follows Abc abc 123 ABC back to start Usable characters are 0 9 A Z a z _ 3 Navigate within the Administration Menu 4 Select a parameter If a parameter is set by choosing a value from a selective list an arrow symbol appears in the parameter field that has the focus Press the OK key to enter the selective list Use the Up Arrow and Down Arrow keys to scr...

Page 25: ...Identity With the WBM the terminal number is configured as follows 1 Log on as administrator to the WBM by entering the access data for your phone 2 In the Administrator menu left column select System System Identity to open the Sys tem Identity dialog Enter the terminal number i e the HFA name phone number 2 3 4 Basic Network Configuration For basic functionality DHCP must provide the following p...

Page 26: ...vity in case of DHCP server failure If DHCP lease re use is activated the phone will keep its DHCP based IP address even if the lease expires To prevent address conflicts the phone will send ARP requests in 5 second intervals Additionally it will send discovery messages periodically to obtain a new DHCP lease Step by Step In the left column select Network IPv4 configuration Select the check box to...

Page 27: ...ime zone offset option 2 Time Offset Offset in seconds in relationship to the UTC time provided by the SNTP server For manual configuration of date and time see 3 5 5 Date and Time 2 3 7 Extended Network Configuration To have constant access to other subnets you can enter a total of two more network destina tions For each further domain subnet you wish to use first the IP address for the destinati...

Page 28: ...nded to define a vendor class on the DHCP server thus enabling server and phone to exchange vendor specific data exclusively The data is disclosed from other clients The following steps are required for the configuration of the Windows DHCP server Setting up a new vendor class using the Windows DHCP Server 1 In the Windows Start menu select Start Programs Administrative Tools DHCP 2 In the DHCP co...

Page 29: ...d as tag 2 For DHCP servers on a Windows 2003 Server pre SP2 Windows 2003 Server contains a bug that prevents you from using the DHCP con sole to create an option with the ID 1 for a user defined vendor class Instead this entry must be created with the netsh tool in the command line DOS shell You can use the following command to configure the required option without error message so that it is als...

Page 30: ...P600 HFA Administration Manual inbetriebnahme fm Quick Start 6 In the DHCP console menu right click the DHCP server in question and select Set Pre defined Options from the context menu 7 In the dialog select the previously defined OptiIpPhone class and click on Add to add a new option ...

Page 31: ...e new option 1 First Pass Option 1 Name Free text e g OptiIpPhone element 01 Data type String Code 1 Description Free text 2 Second Pass Option 2 Name Free text e g OptiIpPhone element 02 Data type Long Code 2 Description Free text 9 Enter the value for this option 1 First Pass Siemens 2 Second Pass VLAN ID 10 Press OK repeat steps 7 to 9 for the second pass and press OK again ...

Page 32: ...ced tab Under Vendor class select the class that you previously de fined OptiIpPhone and under User class select Default User Class Activate the check boxes for the options that you want to assign to the scope in the exam ple 001 002 and 003 Click OK 13 The DHCP console now shows the information that will be transmitted for the correspond ing workpoints Information from the Standard vendor is tran...

Page 33: ...separate lines the last option must be fol lowed by a instead of a Tag Option 1 Vendor Siemens 1 7 S i e m e n s 01 07 53 69 65 6D 65 6E 73 Tag Option 2 VLAN ID 2 4 0 0 1 0 02 04 00 00 00 0A match if substring option vendor class identifier 0 11 OptiIpPhone 2 3 8 2 Using Option 43 Vendor Specific Alternatively option 43 can be used for setting up the VLAN ID Two tags are required Tag 001 Vendor na...

Page 34: ...uick Start Setup using the Windows DHCP Server 1 In the Windows Start menu select Start Programs Administrative Tools DHCP 2 Select the DHCP server and the scope Choose Configure Options in the context menu using the right mouse button 3 Enter the VLAN ID Providing the length is not required here as the VLAN ID is always 4 Bytes long ...

Page 35: ...ific settings by DHCP there are two alternative methods 1 the use of a vendor class or 2 the use of DHCP option 43 2 3 9 1 Using Vendor Class It is recommended to define a vendor class on the DHCP server thus enabling server and phone to exchange vendor specific data exclusively The data is disclosed from other clients If not done already create a vendor class by the name of OptiIpPhone The follow...

Page 36: ...Manual inbetriebnahme fm Quick Start 3 A dialog window opens with a list of the classes that are already available 4 Define a new vendor class with the name OptiIpPhone and enter a description of this class Click OK to apply the changes The new vendor class now appears in the list 5 Exit the window with Close ...

Page 37: ... from the context menu For DHCP servers on a Windows 2003 Server pre SP2 Windows 2003 Server contains a bug that prevents you from using the DHCP con sole to create an option with the ID 1 for a user defined vendor class Instead this entry must be created with the netsh tool in the command line DOS shell You can use the following command to configure the required option without error message so th...

Page 38: ...ialog select the previously defined OptiIpPhone class and click on Add to add a new option 8 Enter the following data for the new option 1 First Pass Option 1 Name Free text e g OptiIpPhone element 01 Data type String Code 1 Description Free text 2 Second Pass Option 3 Name Free text e g OptiIpPhone element 03 Data type String Code 3 Description Free text ...

Page 39: ...Siemens 2 Second Pass DLS address The DLS address has the following format PROTOCOL IP ADDRESS OF DLS SERVER PORT NUMBER Example sdlp 192 168 3 30 18443 10 Press OK repeat steps 7 to 9 for the second pass and press OK again Defining the scope for the new vendor class 11 Select the DHCP server in question and the Scope and right click Scope Options Select Configure Options in the context menu ...

Page 40: ...Phone and under User class select Default User Class Activate the check boxes for the options that you want to assign to the scope in the exam ple 001 and 003 13 The DHCP console now shows the information that will be transmitted for the correspond ing workpoints Information from the Standard vendor is transmitted to all clients whereas information from the OptiIpPhone vendor is transmitted only t...

Page 41: ... options The vendor encapsulated options consist of hexadecimal values for the option number for instance 01 the length of the value for in stance 07 and the value for instance 53 69 65 6D 65 6E 73 The options can be written in separate lines the last option must be fol lowed by a instead of a Tag Option 1 Vendor Siemens 1 7 S i e m e n s 01 07 53 69 65 6D 65 6E 73 Tag Option 3 DLS IP Address here...

Page 42: ...decimal values Note that the length of the information contained in a tag must be given The Vendor name tag is coded as follows the first line indicates the ASCII values the second line contains the hexadecimal values The DLS IP address tag consists of the protocol prefix sdlp the IP address of the DLS serv er and the DLS port number which is 18443 by default The following example illustrates the ...

Page 43: ...l 43 Startup Quick Start Setup using the Windows DHCP Server 1 In the Windows Start menu select Start Programs Administrative Tools DHCP 2 Select the DHCP server and the scope Choose Configure Options in the context menu using the right mouse button Engl Screenshot 3 Enter the IP address and port number of the DLS server ...

Page 44: ...iness or OpenScape 4000 Communication System in the IP address field 4 In the Subscriber number field enter the internal extension number of the phone It can be 1 to 24 characters long 5 Enter the subscriber password in the Password field 2 3 12 Using the Local Menu Take the following steps to configure the access to an HFA gateway for further information see Section 2 3 2 Access via Local Phone 1...

Page 45: ...o Section 2 3 1 How to Access the Web Interface WBM 3 1 Bluetooth Interface 3 1 1 Feature Access You can activate and deactivate the Bluetooth interface If the Bluetooth interface is deactivated no Bluetooth services are available Administration via WBM Bluetooth Administration via Local Phone Bluetooth is available only on Open Scape Desk Phone CP600 Bluetooth Server Address Server Port Zone Off ...

Page 46: ...l Wireshark is connected to the PC port all network activities at the phone s LAN port can be captured When PC port autoMDIX is enabled the switch determines automatically whether a regular MDI connector or a MDI X crossover connector is needed and configures the connector ac cordingly Data required LAN port speed Settings for the ethernet port connected to a LAN switch Value range Automatic 10 Mb...

Page 47: ...t status Controls the PC port Value range disabled enabled mirror Default disabled PC port autoMDIX Switches between MDI and MDI X automatically Value range On Off Default Off Administration via WBM Network Port configuration Administration via Local Phone Admin Network Port Configuration Number LAN port speed PC port status PC port speed PC port autoMDIX System H 225 Standby H 225 System Cornet T...

Page 48: ...be updated accordingly by hand With a layer 2 VLAN the assignment of VLANs to network clients is realized by the MAC ad dresses of the network devices In some environments the mapping of VLANs and MAC ad dresses can be stored and managed by a central database Alternatively the VLAN ID which defines the VLAN whereof the device is a member can be assigned directly to the device e g by DHCP The task ...

Page 49: ...ry using DHCP To automatically discover a VLAN ID using DHCP the phone must be configured as DHCP en abled and VLAN discovery mode must be set to DHCP LLDPMED should be disabled The DHCP server must be configured to supply the Vendor Unique Option in the correct VLAN over DHCP format If a phone configured for VLAN discovery by DHCP fails to discover its VLAN it will proceed to configure itself fro...

Page 50: ... in the VLAN discovery option 3 2 2 3 Manual configuration of a VLAN ID To configure layer 2 VLAN manually first make sure that VLAN discovery is set to Manual see Section 3 2 2 1 Automatic VLAN discovery using LLDP MED Then the phone must be pro vided with a VLAN ID between 1 and 4095 If you misconfigure a phone to an incorrect VLAN the phone will possibly not connect to the network In DHCP mode ...

Page 51: ...stration via WBM The phone must be provided with a VLAN Id between 1 and 4095 Set the VLAN discovery to Manual Afterwards click Submit Network General IP configuration Administration via Local Phone Administration Network General IP configuration Protocol Mode LLDP MED enabled DHCP enabled VLAN discovery VLAN ID DNS domain Primary DNS Secondary DNS HTTP proxy ...

Page 52: ...Ethernet header The CoS class of service value can be set from 0 to 7 7 is describing the highest priority and is reserved for network management 5 is used for voice RTP streams by default 3 is used for signaling by default Data required Layer 2 Activates or deactivates QoS on layer 2 Value range Yes No Default Yes Layer 2 voice Sets the CoS Class of Service value for voice data RTP streams Value ...

Page 53: ...int value for Default is 0 0 0 0 0 0 2 Expedited Forwarding EF referred to RFC 3246 Expedited Forwarding is used for voice RTP streams by default It effectively creates a special low latency path in the network The DSCP Diffserv Codepoint value for EF is 1 0 1 1 1 0 3 Assured Forwarding AF referred to RFC 2597 Assured forwarding is used for signaling messages by default AF31 It is less stringent t...

Page 54: ... on layer 3 Value range Yes No Default Yes Layer 3 voice Sets the CoS Class of Service value for voice data RTP streams Value range BE AF11 AF12 AF13 AF21 AF22 AF23 AF31 AF32 AF33 AF41 AF42 AF43 EF CS7 CS3 CS4 CS5 0 1 2 through 63 Default EF Layer 3 signalling Sets the CoS Class of Service value for signaling Value range BE AF11 AF12 AF13 AF21 AF22 AF23 AF31 AF32 AF33 AF41 AF42 AF43 EF CS7 CS3 CS4...

Page 55: ...ptional Configuration Default Route Routers option 3 IP Routing Route 1 2 Static Routes option 33 Classless static route option 121 Pro vate Classless Static Rout Microsoft option 249 Primary Secondary DNS DNS Server option 6 DNS Domain Name DNS Domain option 15 SNTP IP Address NTP Server option 42 Timezone offset Time Server Offset option 2 VLAN ID DLS address Vendor specific Information option 4...

Page 56: ... C1000 M102 5 76A9 09 2017 56 OpenScape Desk Phone CP200 CP205 CP400 CP600 HFA Administration Manual administration fm IP Network Parameters Administration via Local Phone Admin Network General IP Configuration DHCP enabled ...

Page 57: ...ata required IP address used for addressing the phone Subnet mask subnet mask that is needed for the subnet in use Administration via WBM Network IPv4 configuration Administration via Local Phone Admin Network IPv4 Configuration IP address Subnet mask LLDP MED Enabled IP address Subnet mask Default route Route 1 IP address IPv4 configuration 255 255 255 0 DHCP Enabled Submit Reset 192 168 1 105 Ro...

Page 58: ...ork to other networks If the value was assigned by DHCP it can only be read Administration via WBM Network IPv4 configuration Administration via Local Phone The change will only have effect if you restart the phone Admin Network IPv4 Configuration Default route LLDP MED Enabled IP address Subnet mask Default route Route 1 IP address IPv4 configuration 255 255 255 0 DHCP Enabled Submit Reset 192 16...

Page 59: ...ets Data required Route 1 2 IP address IP address of the selected route Route 1 2 gateway IP address of the gateway for the selected route Route 1 2 mask Network mask for the selected route Administration via WBM Network IPv4 configuration Administration via Local Phone Admin Network IPv4 Configuration Route 1 IP Route 1 gateway Route 1 mask Route 2 IP Route 2 gateway Route 2 mask LLDP MED Enabled...

Page 60: ...e Desk Phone CP phone it is necessary to configure the DNS domain the phone belongs to as well as the name servers needed for DNS resolving 3 3 6 1 DNS Domain Name This is the name of the phone s local domain Administration via WBM Network General IP configuration Administration via Local Phone Admin Network General IP configuration DNS domain LLDP MED enabled DNS domain Primary DNS Secondary DNS ...

Page 61: ... are available None No hostname is send to the DHCP server during DHCP configuration MAC based The DNS name is built from the prefix OIP followed by the phone s MAC address Web name The DNS name is set to the the string entered in Web name Only number The DNS name is set to the Terminal number that is the phone s call number E 164 Prefix number The DNS name is constructed from the the string enter...

Page 62: ...ertificates are removed The Mode determines whether the communication between the phone and the DLS is secure A secure connection is established by exchanging credentials between the DLS and the phone for mutual authentication After this the communication is encrypted and a different port is used A Security PIN can be provided which is used for decrypting data provided by the DLS during bootstrap ...

Page 63: ...ecurity after press ing Save exit Contact gap Minimum time interval in seconds that must elapse between responses to a ContactMe request from the DLS in order to prevent DoS attacks Default 300 Mode Determines whether the communication between the phone and the DLS is secure Value range Default Secure Default Default Security PIN Used for enhanced security Administration via WBM Network Update Ser...

Page 64: ...t when IP connectivity is restored QoS Related traps These traps are designed specifically for receipt and interpretation by the QDC collection sys tem The traps are common to SIP phones HFA phones Gateways etc Traps specific to OpenScape Desk Phone CP phones Currently the following traps are defined TraceEventFatal sent if severe trace events occur aimed at expert users TraceEventError sent if se...

Page 65: ...gnostic data Diagnostic community SNMP community string for the SNMP manager receiving diag nostic data Diagnostic to generic destination Enables or disables the sending of SNMP traps to a generic destination Value range Yes No Default No QoS traps to QCU Enables or disables the sending of TRAP messages to the QCU serv er Value range Yes No Default No QCU address IP address or hostname of the QCU ...

Page 66: ... sending enabled Diag destination Diag destination port Diag community QoS traps to QCU QCU address QCU port QCU community QoS to generic dest Traping sending enabled Trap destination Trap destination port Trap community Queries allowed Query password SNMP QoS report traps Diagnostic traps Generic traps Diagnostic sending enabled Diagnostic destination Diagnostic destination port Diagnostic commun...

Page 67: ... Administration OpenScape Service Menu 3 4 OpenScape Service Menu The phone s local menu allows for controlling functions provided the OpenScape system For this purpose the phone must be logged on at the system For information on the available func tions see the phone s user manual Administration via Local Phone Service Menu ...

Page 68: ...log on to the HFA server a subscriber password must be provided A new subscriber pass word can be entered by the administrator Data required IP address IP address of the communication platform resp HFA server Gateway ID The HFA server s port for signaling Default 4060 Subscriber number The phone s extension Password Password for logging on to the HFA server Optionally a Gateway ID can be provided ...

Page 69: ...eway System type IP address Gateway ID Subscriber number Password Admin Network Port configuration Gateway System H 225 Standby H 225 System Cornet TLS Standby Cornet TLS System H 225 TLS Standby H 225 TLS 1300 Port configuration 1720 4061 RTP base 5004 1300 1720 4061 Gateway Standby gateway 4060 4060 LAN port speed Automatic Submit Reset Automatic PC port speed PC port autoMDIX disabled PC port m...

Page 70: ...he main system see Section 3 5 2 HFA Gateway Set tings Administration via WBM System Standby gateway Network Port configuration Standby Gateway System type IP address Gateway ID Subscriber number Submit Reset Password System H 225 Standby H 225 System Cornet TLS Standby Cornet TLS System H 225 TLS Standby H 225 TLS 1300 Port configuration 1720 4061 RTP base 5004 1300 1720 4061 Gateway Standby gate...

Page 71: ...ort used for secure communication by the HFA server H 225 0 TLS port determines the port used for secure H 225 signaling Administration via WBM Network Port configuration Admin System Standby gateway System type IP address Gateway ID Subscriber number Password Admin Network Port configuration Standby gateway System H 225 Standby H 225 System Cornet TLS Standby Cornet TLS System H 225 TLS Standby H...

Page 72: ...ry Count Standby Sets the number of trials to establish a connection to the standby server before the phone switches back to the main server The default is 3 Timeout Standby Timeout between two Retry count standby The default is 30 Timeout main Timeout between two Retry count main The default is 30 TC test retry TC_Test retry determines the count of how many successfull TC_Tests the Main system ne...

Page 73: ...be deactivated and re activated again to take effect Administration via WBM System Redundancy Administration via Local Phone Admin System Redundancy Small remote site Auto switch back Retry count main Timeout main Retry count stdby Timeout standby Redundancy Small remote site reduncancy Auto switch back Retry count main Retry count standby Submit Reset Timeout main Timeout standby TC test retry TC...

Page 74: ...mber is a number code which provides detailed geographic in formation about the phone including e g the office room On issuing an emergency call using the E 911 emergency number see Section 3 5 6 Emergency number this code is trans ferred to an ALI Automatic Location Information system in the public network When the ALI has looked up the location data in its database it transmits the data along wi...

Page 75: ...ase a user does a long press on a line key unintentionally and thereby invokes the key configuration menu The menu will close after the timeout and the key will return to normal line key operation The timeout ranges from 1 to 5 five minutes The default value is 2 Administration via WBM System Features Configuration Administration via Local Phone Admin System Features Configuration General LIN This...

Page 76: ...System For correct display of the current time the Timezone offset must be set appropriately This is the time offset from UTC Coordinated Universal Time If for instance the phone is located in Munich Germany the offset is 1 or simply 1 if it is located in Los Angeles USA the offset is 8 For countries or areas with half our timezones like South Australia or India non integer values can be used for ...

Page 77: ...ion with Auto time change Value range Yes No Difference minutes Time difference when daylight saving time is in effect Auto time change Auto DST Enables or disables automatic control of daylight saving time according to the DST zone Value range Yes No DST zone Area with common start and end date for daylight saving time Value range Australia 2007 ACT South Australia Tasmania Victoria Australia 200...

Page 78: ...NTP IP address Timezone offset Time source SNTP IP address Date and time Timezone and Daylight saving SNTP DST zone Europe Rest 192 43 244 18 60 Display and Trace time Source SNTP NOTE When Display and Trace source is set to System the timezone and daylight savings settings below do not apply Timezone offset hours Daylight saving Difference minutes Auto time change 1 Thu May 8 17 01 05 2014 Curren...

Page 79: ...olicy Data required Validate SW upgrade validates if the uploaded Phone software is compatible with the phone Signalling transport main Protocol to use for signalling when the main gateway is in use Value range TCP TLS Signalling transport standby Protocol to use for signalling when the standby gateway is in use Value range TCP TLS Certificate validation main Check the phone certificate against th...

Page 80: ...BM System Security System Administration via Local Phone Administration System Security System Signalling main Signalling stdby Certificate main Certificate stdby TLS renegotiation System Submit Reset Signalling transport main Signalling transport standby Certificate validation main Certificate validation standby TCP TCP TLS renegotiation Insecure allowed Validate SW upgrade ...

Page 81: ...isabled The Serial port parameter controls access to the serial port When set to No password a ter minal connected to the port can interact with the phone s operating system without restric tions When Passwd reqd is selected the serial port requires a password for access root user is not available When Unavailable is chosen the serial port is not accessible As a prerequisite the root user needs to...

Page 82: ...49 for Germany 44 for United Kingdom Maximum length 5 National prefix digit Prefix for national connections e g 0 in Germany and United King dom Maximum length 5 Local national code Local area code or city code e g 89 for Munich 20 for London Maximum length 6 Minimal local number length Minimum number of digits in a local PSTN number e g 3335333 7 digits Local enterprise node Number of the company...

Page 83: ... the node ID even those on the local node Numbers that do not cor respond to an enterprise node extension are treated as external numbers Use external numbers All numbers are dialled using the external number form External numbers Local public form Default value All external numbers are dialed in their simplest form Thus a number in the local public network region does not have the region code pre...

Page 84: ...s will be prefixed with Administration via WBM Local functions Locality Canonical dial settings Local functions Locality Canonical dial Canonical dial settings Local country code National prefix digit Local national code 89 0 Minimum local number length 4 Local enterprise node PSTN access code 0 723 International access code 00 Submit Reset 49 Operator codes Emergency numbers Initial extension dig...

Page 85: ...se patterns enable the phone to identify callers from different local or interna tional telephone networks by looking up the caller s number in the phone book As incoming numbers are not always in canonical format their composition must be analyzed first For this purpose an incoming number is matched against one or more patterns consisting of country codes national codes and enterprise nodes Then ...

Page 86: ...code and local enterprise node corresponding to to one or more phone book entries Example 49897007 for Unify Munich Administration via WBM Locality Canonical dial lookup Administration via Local Phone To make sure that canonical dial lookup works properly at least the following para meters of the phone must be provided Local country code Local area code Local enterprise code Admin Local Functions ...

Page 87: ...f the cyclic ringer to play the single shot ringer and after timeout the cyclic ringing should resume This behaviour is independent of whether low or high quality ringer files are played or whether the ringer is pattern generated The value in Octet 12 in the CorNet AU_RINGER_START message is used as an index into ringers configured on the phone The indexed entry indicates the ringing to be used fo...

Page 88: ...Scape Business Internal call External call Attention ringer Default Internal call Ringer sound Pattern or the name of the selected ring tone file Sets the distinctive ring er to use the currently set pattern melody and sequence This is the pattern that will be used if the configured ring tone file cannot be played for any reason Value range Pattern audio file Default Pattern Pattern melody Selects...

Page 89: ...l 1 Submit Reset Name Ringer sound Pattern melody Pattern sequence Pattern Pattern Pattern 2 2 Local ringers 2 2 2 Pattern Pattern 2 Pattern 2 Pattern 2 Special 2 Pattern 2 Special 3 Pattern 2 Attention Pattern 2 Unspecified Pattern 2 US DSN Precedence Pattern 2 US DSN Routine Pattern 2 Emergency Pattern 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Submit Reset Local ringers Name Ringer sound Pattern melody Patter...

Page 90: ...stration Manual administration fm Distinctive Ringing Admin Ringer Ringer setting Administration via Local Phone Admin Settings Ringer Local ringer Name Ringer sound Ringer melody Ringer sequence Ringer Setting Options User changeable Mode Ringer setting Submit Reset Local ringer User Changeable Ringer Mode ...

Page 91: ...ser logs on to the phone The following settings are possible Basic Default When a new user logs on at the phone all user data of the precedent user will be shown Data Privacy When a new user logs on at the phone an empty conversation list will be presented to the mobile user When the mobile user logs off all conversation list entries which have been created while he was using the phone will be del...

Page 92: ... Server FTP Server port FTP Account FTP Username FTP path and HTTPS base URL in common they can be specified here These settings will be used for a specific file type if its Use defaults parameter is set to Yes Data required Download method Selects the protocol to be used Value range FTP HTTPS Default FTP FTP Server IP address or hostname of the FTP server in use FTP Server port Port number of the...

Page 93: ...CP400 CP600 HFA Administration Manual 93 Administration Transferring Phone Software Application and Media Files HTTPS base URL IP address or hostname of the HTTPS server in use If no port number is specified here port 443 is used Only applicable if Download method is switched to HTTPS ...

Page 94: ...oftware Application and Media Files Administration via WBM File transfer Defaults Administration via Local Phone Admin File Transfer Defaults Download method Server Port Account Username Password FTP path HTTPS base URL Defaults Download method FTP Server address FTP Server port 21 FTP account FTP username FTP password FTP path Submit Reset FTP HTTPS base URL ...

Page 95: ...eader included in the bind header Hardware level of new bind is compared with phone s hardware level If compatible or if Override is set Proceed with update If NOT compatible Abandon update and return to original application 2 If new software bind does NOT have hardware level header included in the bind header Software version of new bind is compared with minimum known supported SW level If compat...

Page 96: ...ad method Selects the protocol to be used Value range FTP HTTPS Default FTP Server IP address or hostname of the FTP HTTPS server in use Server port Port number of the FTP HTTPS server in use Default 21 Account Account at the server if applicable Username User name for accessing the server Password Password corresponding to the user name FTP path Path of the directory containing the files HTTPS ba...

Page 97: ...ile transfer Phone application Phone application Download method FTP Server address FTP Server port 21 FTP account FTP username FTP password FTP path Submit Reset FTP HTTPS base URL Filename After submit do nothing Use defaults Upgrade using FTP HTTPS Upgrade using file Choose the image file you wish to use to upgrade the phone Closing or navigating away from this page will cancel the file upload ...

Page 98: ... CP205 CP400 CP600 HFA Administration Manual administration fm Transferring Phone Software Application and Media Files Administration via Local Phone Admin File Transfer Phone app Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename ...

Page 99: ...using the new software Start Download via WBM File transfer Phone application In the File transfer Phone application dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Phone app Admin File Transfer Phone app Phone application Download method FTP Server address FTP Server port 21 FTP account FTP username F...

Page 100: ...on Manual administration fm Transferring Phone Software Application and Media Files On Desk Phone CP200 CP205 Press the OK key A context menu opens In the context menu select Download The download will start immediately On Desk Phone CP400 600 Press the Soft Key labeled Download The download will start immediately ...

Page 101: ...PS access settings shall be used Value range Yes No Filename Specifies the file name of the image file Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server IP address or hostname of the FTP HTTPS server in use Server port Port number of the FTP HTTPS server in use Default 21 Account Account at the server if applicable Username User name for accessing the server ...

Page 102: ...dministration via Local Phone On Desk Phone CP400 600 Press the Soft Key labeled Download The download will start immediately Admin File Transfer Picture Clip Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename Picture clip Download method FTP Server address FTP Server port 21 FTP account FTP username FTP password FTP path Submit Reset FTP HTTPS base ...

Page 103: ...local phone menu Start Download via WBM File transfer Phone application In the File transfer Picture clip dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Picture clip On Desk Phone CP400 600 Press the Soft Key labeled Download The download will start immediately Admin File Transfer Picture clip Picture...

Page 104: ...specified Data required in any case Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software After submit Specifies actions after submit button is pressed Value range do nothing start download Default do nothing Data required if not derived from Defaults Download method Selects the protoco...

Page 105: ...server in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer LDAP Administration via Local Phone Admin File Transfer LDAP Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename LDAP Download method FTP Server address FTP Server port 21 FTP account FTP username FTP password FTP path Submit Reset FTP HTTPS base...

Page 106: ... submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to LDAP On Desk Phone CP200 CP205 Press the OK key A context menu opens In the context menu select Download The download will start immediately On Desk Phone CP400 600 Press the Soft Key labeled Download The download will start immediately The OpenScape Desk Phone CP phone ...

Page 107: ... If the default FTP HTTPS access settings see Section 3 9 2 Common FTP HTTPS Settings Defaults are to be used Use default must be set to Yes and only the Filename must be specified Data required in any case Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software After submit Specifies act...

Page 108: ...e directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer Screensaver Administration via Local Phone Admin File Transfer Screensaver Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename Screensaver Download method FTP Ser...

Page 109: ...cal phone menu Start Download via WBM In the File transfer Screensaver dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Screensaver On Desk Phone CP400 600 Press the Soft Key labeled Download The download will start immediately Admin File Transfer Screensaver Screensaver Download method FTP Server addre...

Page 110: ...r user data is limited to 8 MB a constant bitrate of 48 kbit sec to 112 kbit s and a length of max 1 minute is recommended Although the phone software can play stereo files mono files are recommended as the phone has only 1 loudspeaker See the following table for estimated file size mono files The download of ringer files via WBM or local menu is possible only for OpenScape Desk Phone CP400 600 Th...

Page 111: ...o Filename Specifies the file name of the phone software After submit Specifies action after submit button is pressed Value range do nothing start download Default do nothing Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server address IP address or hostname of the FTP HTTPS server in use Server port Port number of the ...

Page 112: ... Administration via WBM File transfer Ringer file Administration via Local Phone Admin File Transfer Ringer Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename Ringer file Download method FTP Server address FTP Server port 21 FTP account FTP username FTP password FTP path Submit Reset FTP HTTPS base URL Filename After submit do nothing Use defaults ...

Page 113: ...from the Local phone menu Start Download via WBM In the File transfer Ringer dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Ringer On Desk Phone CP400 600 Press the Soft Key labeled Download The download will start immediately Admin File Transfer Ringer Ringer file Download method FTP Server address F...

Page 114: ...lt Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software After submit Specifies actions after submit button is pressed Value range do nothing start download Default do nothing Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FT...

Page 115: ...Administration via WBM File transfer Dongle key Administration via Local Phone Admin File Transfer Dongle key Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename Dongle key Download method FTP Server address FTP Server port 21 FTP account FTP username FTP password FTP path Submit Reset FTP HTTPS base URL Filename After submit do nothing Use defaults ...

Page 116: ...Dongle key dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Dongle key On Desk Phone CP200 CP205 Press the OK key A context menu opens In the context menu select Download The download will start immediately On Desk Phone CP400 600 Press the Soft Key labeled Download The download will start immediately A...

Page 117: ...or hostname of the UC server in use UC Server port Port number of the UC server in use Default 8802 User configuration enabled indicates whether the User configuration is enabled Administration via WBM Local functions Locality UC Server Administration via Local Phone Admin Local functions UC Server UC Protocol UC server address UC Server port User configuration enabled UC Server UC Protocol UC Ser...

Page 118: ...r If the Authentication is not set to Anonymous the user must au thenticate himself with the server by providing a User name and a corresponding Password The user name and password are defined by the administrator The user name is the string in the LDAP bind request e g C GB O SIEMENS COMM OU COM L NTH CN BAYLIS MI CHAEL The internal structure will depend on the specific corporate directory For a ...

Page 119: ...l of a call the remote telephone number is converted according to the canonical dial settings see also Section 3 11 2 Canon ical Dial Settings The format of the resulting number should match the format the numbers are stored in the directory server It is recommended to convert the numbers to fully qualified format i e adding country and area code to the subscriber number This way it is ensured tha...

Page 120: ...ber in the directory server the name from the local phonebook is displayed so the directory server data overrides the local phonebook Currently two different mechanisms for storage of the picture shall be supported both requiring a directory server for central storage Direct retrieval of pictures stored within the ldap directory preferred mechanism Administration Local Functions Locality Canonical...

Page 121: ...nual 121 Administration Corporate Phonebook Directory Settings Indirect two step retrieval in case the directory server contains a reference url to the pic ture instead in this case the picture is retrieved from another server via http using the url The phones will only accept pictures encoded in jpg and max 50K size ...

Page 122: ...at ing The default value is 5004 The number of the port used for RTCP will be the RTP port number increased by 1 Administration via WBM Network Port Configuration Administration via Local Phone Admin Network Port configuration RTP base System H 225 Standby H 225 System Cornet TLS Standby Cornet TLS System H 225 TLS Standby H 225 TLS 1300 Port configuration 1720 4061 RTP base 5004 1300 1720 4061 Ga...

Page 123: ...dec The administrator can allow or disallow a codec as well as assign a ranking num ber to it The Packet size i e length in milliseconds of the RTP packets for speech data can be set to 10ms 20ms 30ms 60ms or to automatic detection Data required Silence suppression Suppression of data transmission on no conversation Value range On Off Default Off Packet size Size of RTP packets in milliseconds Val...

Page 124: ...ion Manual administration fm Speech Administration via WBM Speech Codec preferences Administration via Local Phone Admin Speech Codec Preferences Silence suppression Packet size G 711 G 729 G 722 Codec preferences Submit Reset G 711 ranking G 729 ranking Silence suppression Automatic Packet size X X G 722 ranking ...

Page 125: ...cklight type indicates whether the phone has a backlight and if applicable the type of backlight Value range 0 no backlight 1 cathode tube backlight 2 LED backlight Part number Shows the part number of the phone s hardware UBoot version Shows the version of the boot loader Display on the WBM General information Display on the Local Phone Admin General Information MAC address Software version Last ...

Page 126: ...he initial user password once the user is willing to use a 1st party CTI application After this the user should change this user password via WBM immediately The user himself cannot set the initial password due to security reasons Usable characters are 0 9 A Z a z _ Administration via WBM Security and Policies Password Change Admin password Security and Policies Password Change User password Admin...

Page 127: ...mbination is deactivated due to security reason 3 In the input field enter the special password for factory reset 124816 4 Confirm by pressing OK 3 13 2 Certificates 3 13 2 1 Generic Online Certificate Check The Online Certificate Status Protocol OCSP is used to check if a certificate to be used has been revoked This protocol is used to query an Online Certificate Status Responder OCSR at the poin...

Page 128: ...s must match the requested subject usage and the expiry date is checked Secure file transfer sets the authentication level for the HTTPS server to be used see Section 3 9 2 Common FTP HTTPS Settings Defaults Secure HFA gateway sets the authentication level for the HFA gateway connected to the phone see Section 3 5 11 Security Secure 802 1x server sets the authentication level for the 802 1x authen...

Page 129: ...keys 1 4 7 simultaneously Administration via WBM Maintenance Restart Phone Administration via Local Phone 3 15 Factory Reset This function resets all parameters to their factory settings A special reset password is required for this operation 124816 Administration via WBM Maintenance Factory reset Administration via Local Phone Admin Maintenance Restart Admin Maintenance Factory reset Restart Phon...

Page 130: ...read write access Opera deploy folders and files read only Version folder read write access version files read only When Enable access is enabled and the parameters described underneath are specified SSH access is activated By default SSH access is disabled With the Session password parameter a password for the admin user is created This pass word is required It will be valid for the timespan spec...

Page 131: ...unctions for Unified Communication UC users of OpenScape Business It enables external applications to monitor and control devices of the UC users as well as to get information about their presence status journal and phone book entries For more information see the Web Services Interface Manual Administration via WBM Local functions WSI The license information can also be viewed by users who logged ...

Page 132: ... The display shows a message indicating that remote service is active Handset microphone speaker headset and microphone are disabled An observation session allows for supervising events on the phone like for instance pressing a key incoming calls or navigating in the menus Before an observation session is started the user is prompted for allowing the observation During an observation session the p...

Page 133: ...ion Diagnostics Administration via Local Phone Disable 3 20 Diagnostics Administration Maintenance Disable HPT Enable HPT Some of the diagnostic tools and functions may reveal personal data of the user such as caller lists Thus with regards to data privacy it is recommended to inform the user when diagnostic functions are to be executed ...

Page 134: ...ice trans port Network policy signalling VLAN ID and QoS Quality of Service parameters for sig nalling LLDP MED capabilities The LLDP MED TLVs supported by the phone and the switch as well as the specific device class they belong to MAC_Phy configuration Identifies the possible duplex and bit rate capability of the send ing device its current duplex and bit rate capability and whether theses setti...

Page 135: ...r message is displayed Admin Network LLDP MED operation Extended Power Network policy voice Network policy signalling LLDP MED cap s MAC_Phy config System cap s TTL LLDP MED TLV s Received Mon Oct 27 10 41 14 2013 Chassis ID TLV Data ID 00 3E 37 01 20 01 TTL TLV Data seconds 120 System Caps TLV Data Supported Other Repeater Enabled Other Repeater Sent Received Sent Mon Oct 27 10 41 14 2013 Chassis...

Page 136: ...ce file will be deleted on pressing the Submit button and a new empty trace file will be generated By default it is unchecked You can read the log files by clicking on the appropriate hyperlinks the hyperlinks work only if the file in question has been created The following logs can be viewed Download trace file The trace data according to the settings specified for the services Download old trace...

Page 137: ...ta from the HPT service By pressing Submit the trace settings are submitted to the phone With Reset the recent changes can be canceled The following trace levels can be selected OFF Default value Only error messages are stored FATAL Only fatal error messages are stored ERROR Error messages are stored WARNING Warning messages are stored LOG Log messages are stored TRACE Trace messages are stored Th...

Page 138: ...g daylight saving and SNTP functionality Communications Involved in the passing of call related information and signaling to and from the CSTA ser vice Component registrar Handles data relating to the type of phone e g OpenScape Desk Phone CP200 205 400 600 HFA CSTA service Any CSTA messages are handled by this service CSTA messages are used within the phone by all services as a common call progre...

Page 139: ...rvice Responsible for saving and retrieving call history information which is used by the Call log application Media control service Provides the control of media streams voice tones ringing etc within the phone Media processing service This is a layer of software between the media control service the tone generation and voice engine services It is also involved in the switching of audio devices s...

Page 140: ...ent within which other phone services operate It is involved in the starting and stopping of services Service registry Keeps a record of all services currently running inside the phone Sidecar service Handles interactions between the phone and any attached sidecars Tone generation service Handles the generation of the tones and ringers on the phone Transport service Provides the IP LAN interface b...

Page 141: ...rvice Service framework Voice recognition Voice generation service OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF Application framework Call log Certificate management Communications CSTA service Desktop Administration Help HTTP Service Journal service Media procession service OBEX service Directory service Phonebook Security Log Service Password management...

Page 142: ... Trace Configuration If desired the tracing for all services can be disabled see Section 3 20 3 21 No Tracing for All Services The following sections describe the EasyTrace profiles available for the phone 3 20 3 1 Call Connection Diagnostics EasyTrace Profiles Call connection This EasyTrace profile contains the tracing of H 323 messages Please note that af ter changing the level for the tracing o...

Page 143: ...000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Component registrar Health service Application framework Desktop Journal service Call Log TRACE TRACE LOG TRACE TRACE TRACE Submit Reset Download saved trace file Download trace file Download H 323 trace file Trace levels for components Call log problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clea...

Page 144: ...ore start Component registrar Health service DLS client management Service framework Certificate management LOG TRACE LOG TRACE TRACE Submit Reset Download saved trace file Download trace file Download H 323 trace file Trace levels for components DLS data errors File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Component registrar Health service DLS client ma...

Page 145: ...d security problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Communications H 323 messages TRACE TRACE Submit Reset Download saved trace file Download trace file Download H 323 trace file Submit Reset Trace levels for components Download trace file Download saved trace file Help application problems File size Max 6290000 bytes Trace timeout minutes 0...

Page 146: ...s File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Health service Physical interface service Component registrar TRACE LOG DEBUG Submit Reset Download saved trace file Download trace file Download H 323 trace file Trace levels for components LAN connectivity problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Hea...

Page 147: ...00 bytes Trace timeout minutes 0 1048576 Automatic clear before start Health service Application framework Call View CSTA service Desktop Communications Component registrar TRACE LOG TRACE TRACE TRACE TRACE TRACE Submit Reset Download saved trace file Download trace file Download H 323 trace file Trace levels for components Mobility problems File size Max 6290000 bytes Trace timeout minutes 0 1048...

Page 148: ...ze Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Health service OpenStage client management Application framework Communications CSTA service Desktop Administration TRACE WARNING LOG TRACE TRACE TRACE TRACE Download H 323 trace file Trace levels for components Phonebook LDAP problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before...

Page 149: ...Phonebook local problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Component registrar Health service Desktop Application menu LOG TRACE TRACE TRACE Application framework TRACE Submit Reset Download saved trace file Download trace file Download H 323 trace file TRACE Journal service Trace levels for components Server based application problems File si...

Page 150: ...ize Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Health service Sidecar service Component registrar TRACE LOG DEBUG Submit Reset Download saved trace file Download trace file Download H 323 trace file Trace levels for components Speech problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Health service Voice engine serv...

Page 151: ...48576 Automatic clear before start Health service Tone generation service Media processing service Component registrar TRACE LOG TRACE TRACE Submit Reset Download saved trace file Download trace file Download H 323 trace file Trace levels for components Web based management File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start OpenStage client management Web serv...

Page 152: ...x problems Trace levels for components 802 1x problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Component registrar Data Access service Certificate management LOG TRACE TRACE Submit Reset Download saved trace file Download trace file Download H 323 trace file Clock service LOG CSTA service TRACE DLS client management 802 1x service TRACE TRACE Mobili...

Page 153: ...ze Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Media control service Media processing service Journal service OFF OFF OFF OBEX service OpenStage client management Mobility service OFF OFF OFF Password management service Physical interface service Sidecar service Tone generation service Transport service Voice engine service Performance Marks OFF OFF OFF OFF OFF O...

Page 154: ...Diagnostics Bluetooth advanced traces Snoopfile GPAL trace level BSA client trace level BSA server trace level Changes to these items do not effect until the phone is restarted Submit Reset Download snoopfile File size Max 6290000 bytes Enable BSA HCI snoopfile logging Bluetooth advanced traces Syslog log levels ERROR ERROR ERROR 1048576 Download backup snoopfile Download old snoopfile ...

Page 155: ...and b a threshold value has been exceeded during the observation interval EOS End of Session A report is created if a telephone conversation longer than the Minimum session length has just ended EOR End of Report Interval A report is created if the report interval has just passed Report interval seconds Time interval between the periodical observations Default 60 Observation interval seconds Durin...

Page 156: ... another falls below this minimum value a report is created Default 8 Compressing codecs The following threshold values apply to compressing codecs Lost packets per 1000 packets When the number of lost packets exceeds this maxi mum value during the observation interval a report is created Default 10 Consecutive lost packets When the number of lost packets following one another ex ceeds this maximu...

Page 157: ...consecutive Good consecutive Compressing Lost packets K Lost consecutive Good consecutive Generation Codec independent threshold values Report interval seconds Observation interval seconds 60 10 20 Minimum session length 100 millisecond units Report mode EOS Threshold exceeded Maximum jitter milliseconds 20 100 Average round trip delay milliseconds Non compressing codec threshold values Lost packe...

Page 158: ... to be added to the seconds for an exact end time SNMP specific trap type The trap type is a 5 bit value calculated from a list of threshold exceeding bits Every time a threshold is exceeded the associated bit is set otherwise it is cleared The trace type bits are defined as follows Bit 0 Jitter threshold was exceeded Bit 1 Delay threshold was exceeded Bit 2 Threshold for lost packets was exceeded...

Page 159: ...t number in the list counts single lost packets the second number counts sequences of two lost packets and so on The last number counts sequences of more than 10 lost packets Periods of consecutive lost packets Number of observation intervals in which the threshold for consecutive lost packets was exceeded Consecutive good packets CGP List of sequences consecutive packets that were all processed g...

Page 160: ... is taken from the shelf containing a gateway Slot number The slot number where the phoneis connected in the shelf Endpoint type Type of the local phone Version Software version of the local phone Subscriber number type Type of subscriber number assigned to the local phone The possible types are 1 local number extension only 2 called number network call 3 E 164 number of the local phone Subscriber...

Page 161: ...ed packets Periods of lost packets Consecutive packet loss CPL Periods of consecutive lost packets Consecutive good packets CGP Periods of consecutive good packets Count of jitter buffer overruns Count of jitter buffer under runs Codec change on the fly Periods with at least one threshold exceeded HiPath Switch ID LTU number Slot number Endpoint type Version Subscriber number type Subscriber numbe...

Page 162: ... Ping tests Pings a predefined IP address Value range Ping DLS Ping HiPath gatekeeper Ping standby HiPath gatekeeper Ping tests Pings the entered host s IP address or hostname Pre Defined Trace tests Pings a predefined Traceroute IP address Value range Traceroute DLS Traceroute HiPath gatekeeper Traceroute standby HiPath gatekeeper Traceroute Pings the entered host s IP address or hostname Adminis...

Page 163: ...ecovery process will be triggered when the available main memory RAM falls below a given threshold value As memory consumption is assumed to be higher during working hours two thresholds are configurable The High Threshold MBs parameter defines the threshold for off time For OpenScape Desk Phone CP200 CP205 the default value is 10 MB and for OpenScape Desk Phone CP400 600 it is 30 MB With Low Thre...

Page 164: ...l V3 R0 50 0 HFA 110924 1902 1877 root S 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 R0 50 0 HFA 110924 2992 1877 root S 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 R0 50 0 HFA 110924 1876 1855 root S 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 R0 50 0 HFA 110924 1880 1877 root S 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 R0 50 0 HFA...

Page 165: ... to a file By default this function is activated If Delete core dump is activated the current core dump file is deleted on Submit By default this is not activated If one or more core dump file exist hyperlinks for downloading will be created automatically Administration via WBM Diagnostics Miscellaneous Core Dump Delete core dump Core Dump Submit Reset Changes to this item do not take effect until...

Page 166: ...m observations with a greater number of phones To enable remote tracing Remote trace status must be set to Enabled Furthermore the IP address of the server receiving the syslog messages must be entered in Remote ip and the corresponding server port must be given in Remote port Administration via WBM Maintenance Remote trace Administration via Local Phone Admin Maintenance Remote trace Remote trace...

Page 167: ...fix digit 0 Used in front of national codes when dialled without international prefix Local national code 115 Area code within the UK here Nottingham Minimum local number length 7 Number of digits in a local PSTN number e g 3335333 7 digits Local enterprise node 780 Prefix to access Nottingham numbers from wi thin the company network PSTN access code 9 Prefix to make an international call in the U...

Page 168: ...number is internal or external Parameter Example value Explanation Local code 1 780 Enterprise node prefix here Nottingham International code 1 44115943 Equivalent prefix to access numbers on this node from the PSTN Here the prefix used by the PSTN DID DDI direct inward dialing is 943 which differs from the enterprise node prefix used within the enterprise network Local code 2 722 Enterprise node ...

Page 169: ... External access code Not required International gate way code Use national code Number stored in the phone book 441159432345 Dial string sent when dialing from the phone book Internal numbers Local enterprise form 1234 Internal numbers Always add node 7802345 Internal numbers Use external numbers 9432345 User entry 7222345 External numbers Local public form External access code Not required Inter...

Page 170: ...l code as the local phone User entry 011511234567 External numbers Local public form External access code Not required International gate way code Use national code Number stored in the phone book 4411511234567 Dial string sent when dialing from the phone book External numbers Local public form 234567 External numbers National public form 011511234567 External numbers International form 0044115112...

Page 171: ...r must be provided Unless anonymous access is used a user name and password must be provided It might be feasible to use a single login pass word for all OpenScape Desk Phone CP Desk Phones 3 To enable dialing internal numbers from the corporate phonebook an LDAP entry must be provided that contains the proper number format required by the HiPath system In Microsoft Active Directory the standard L...

Page 172: ... exemplary mappings to LDAP attributes Generic Example Standard Attributes Given example com as the LDAP subtree to be searched the LDAP template file looks like this OpenStage LDAP TEMPLATE v 1 SEARCHBASE dc example dc com ATTRIB01 sn INFO In an LDAP template the entries must be sorted according to the sequential number of the template labels as shown in the example underneath It is also recommen...

Page 173: ...ed the LDAP template file looks like this OpenStage LDAP TEMPLATE v 1 SEARCHBASE dc example dc com ATTRIB01 sn ATTRIB02 givenname ATTRIB03 ipPhone ATTRIB04 otherTelephone ATTRIB05 mobile ATTRIB06 homePhone OpenStage Field LDAP Template Attribute LDAP Attribute Example Value Last name ATTRIB01 sn Doe First name ATTRIB02 givenName John Business 1 ATTRIB03 ipPhone 9991234 Business 2 ATTRIB04 otherTel...

Page 174: ...e 1 Save the template under a suitable name for example ldap template txt 2 Copy the template file to the FTP server designated for deploying LDAP templates 3 Upload the file using the WBM see Section 3 9 5 LDAP Template or alternatively the Local menu or the DLS see the Deployment Service Administration Manual For an ex ample configuration see the following WBM screenshot WBM path File transfer L...

Page 175: ...LDP MED the LAN switch has been set to auto negotiation whereas the phone s LAN port see Section 3 2 1 LAN Port Settings is set to 100Mbit s hence a fixed value This configuration error is detected and displayed by LLDPMED Please note the status of MAC_Phy config displayed in the local phone s Admin menu 1 Log in as administrator on the local phone s Admin menu 2 In the Admin menu navigate to Netw...

Page 176: ...n phone connect ing to an application server 32786 61000 HTTP TCP HTTPS TCP TLS XML Push service 8085 HTTP TCP XML Push service 443 HTTPS TCP TLS Directory access via LDAP 32786 61000 TCP DLS contact me service workpoint side 8085 HTTP TCP Default communication with the DLS workpoint interface 18443 HTTPS TCP SSL TLS Secure communication with the DLS workpoint interface 18444 HTTPS TCP SSL TLS Con...

Page 177: ...number configured RN2 Unable to Register No server configured RS2 Unable to Register No registrar configured RG2 Unable to Register No DNS domain configured RD2 Unable to Register Rejected by server RR2 Unable to Register No phone IP address set RI2 Survivability Backup route active B8 Survivability Backup not configured RS8 Survivability Backup timeout RT8 Survivability Backup authentication fail...

Page 178: ...r HFA main line No IP address No Telephony possible H22 Unable to register HFA main line No default route No Telephony possible H32 Unable to register HFA main line No mask No Telephony possible H42 Unable to register HFA main line No gateway IP address No Telephony possible H52 Unable to register HFA main line No subscriber number No Telephony possible H62 Unable to register HFA main line Tc logo...

Page 179: ...able to register HFA main line Logon Rejected due to Shutdown No Telephony possible HI2 Unable to register HFA main line Logon Rejected due to duplicate Logon No Telephony possible HJ2 Unable to register HFA main line Logon Rejected due to already logged on No Telephony possible HK2 Unable to register HFA main line Logon Rejected due to PIN not present No Telephony possible HL2 Unable to register ...

Page 180: ... possible HY2 Unable to register HFA main line Logoff No bearer chan nel No Telephony possible HZ2 Unable to register HFA main line Logoff New logon re quested from the server No Telephony possible IR1 Not Initialised CorNet TC logon Conf received No Telephony possible IS1 Not Initialised CorNet TC logon sent No Telephony possible LP1 Unable to use the LAN Physical Connection No Telephony possible...

Page 181: ...lephony devices and networks CTI Computer Telephony Integration This term denotes the interaction of computer applica tions with telephony devices and networks D DFT Digital Feature Telephone A phone with no line keys DHCP Dynamic Host Configuration Protocol Allows for the automatic configuration of network endpoints like IP Phones and IP Clients DiffServ Differentiated Services Specifies a layer ...

Page 182: ...ne software G G 711 ITU T standard for audio encoding used in ISDN and VoIP It requires a 64 kBit s band width G 722 ITU T standard for audio encoding using split band ADPCM The audio bandwidth is 7 kHz at a sampling rate of 16 kHz There are several transfer rates ranging from 32 to 64 kBit s which correspond to different compression degrees The voice quality is very good G 729 ITU T standard for ...

Page 183: ...l Area Network A computer network covering a local area like an office or group of buildings Layer 2 2nd layer Data Link Layer of the 7 layer OSI model for describing data transmission inter faces Layer 3 3rd layer Network Layer of the 7 layer OSI model for describing the data transmission in terfaces LCD Liquid Crystal Display Display of numbers text or graphics with the help of liquid crystal te...

Page 184: ...an analog signal e g audio data which consists of quantized samples taken in regular time intervals PING Packet Internet Gro u per A program to test whether a connection can be made to a de fined IP target Data is sent to the target and returned from there during the test PoE Power over Ethernet The IEEE 802 3af standard specifies how to supply power to compli ant devices over Ethernet cabling 10 ...

Page 185: ...y SNMP SNMP Simple Network Management Protocol Used for monitoring controlling and administra tion of network and network devices SNTP Simple Network Time Protocol Used to synchronize the time of a terminal device with a timeserver Subnet Mask To discern the network part from the host part of an IP address a device performs an AND operation on the IP address and the network mask The network classe...

Page 186: ... A special type of URI which provides means of acting upon or obtaining a representation of the resource by describing its primary access mechanism or network location V VLAN Virtual Local Area Network A method of creating several independent logical networks within a physical network For example an existing network can be separated into a data and a voice VLAN VoIP Voice over IP A term for the pr...

Page 187: ...n Manual 187 Glossary WML Wireless Markup Language An XML based markup language which supports text graphics hyperlinks and forms on a WAP browser WSP Wireless Session Protocol The protocol is a part of the WAP specification Its task is to establish a session between the terminal device and the WAP gateway ...

Page 188: ...asy Trace Profiles 142 802 1x 152 154 Call Connection 142 Call Log 143 DAS Connection 144 DLS Data Errors 144 Help Application 145 Key Input 146 LAN Connectivity 146 Local Phonebook 148 149 Mobility 147 No Tracing for All Services 153 Phone administration 148 Server based applications 149 Speech 150 Tone 151 Web Based Management 151 Emergency Number 82 Energy Saving 76 Error Codes 177 External Acc...

Page 189: ...Change 126 Lost 127 PBX 184 PC port 46 Phone Restart 129 Phone software Download 95 Phonebook 118 Picture Clips Download 101 PoE Power over Ethernet 20 184 Port configuration 47 Port List 176 Power Consumption Supply 20 PSTN 184 PSTN Access Code 82 Q QCU 65 QoS 52 QoS Reports 155 Quick Start 22 R Remote Tracing Syslog 166 Reset Factory 129 Restart Phone 129 Ringer File 110 RTP 185 Base Port 122 S ...

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