Unify OpenScape Desk Phone CP400T User & Administator Manual Download Page 106

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106

Using team functions

Uniform Call Distribution (UCD)

If configured (consult your service personnel), you may belong to a group of sta-
tions (agents), to which calls are distributed.
An incoming call is always assigned to the agent idle the longest.

Logging on and off at the beginning and end of your shift

Press the menu key



page 26.

Select using the Softkey.

µ€

Navigate to UCD.
Select using the Softkey and confirm the option shown

Select using the Softkey.

To log on, enter your identification number ("Agent:"). Contact your service per-
sonnel to find out what it is.

Logging on and off during your shift

Press the menu key



page 26.

Select using the Softkey.

µ€

Navigate to UCD.

Select using the Softkey and confirm the option shown

[]

Select using the Softkey.

Select using the Softkey and confirm the option shown.

Program/Service

Destinations

UCD

Log on

Log off

Program/Service

Destinations

UCD

Not available

Available

Summary of Contents for OpenScape Desk Phone CP400T

Page 1: ...OpenScape Desk Phone CP400T OpenScape Key Module 400 OpenScape Business User Administator Guide A31003 C1010 U101 01 7619...

Page 2: ...Unify Software and Solutions GmbH Co KG 09 2019 All rights reserved Reference No A31003 C1010 U101 01 7619 The information provided in this document contains merely general descriptions or characteris...

Page 3: ...claration of Conformity and where applicable other existing declarations of con formity as well as further information on regulations that restrict the usage of subs tances in products or affect the d...

Page 4: ...ne at http www unify com Support Technical notes current information about firmware updates frequently asked questions and lots more can be found on the Internet at http wiki unify com Installation lo...

Page 5: ...action 13 Action not selected 14 Getting to know your OpenScape Desk Phone CP400T 15 Assembling and Installing the Phone 15 Shipment 15 Connecting the Phone 15 Assembly 15 15 The user interface of yo...

Page 6: ...2 Turning the microphone on and off 42 Calling a second party Consult 43 Switching to the held party alternating 43 Transferring a call 43 Call forwarding 44 Using variable call forwarding 44 Using ca...

Page 7: ...flash 68 If you cannot reach a destination 68 Call waiting camp on 68 Busy override joining a call in progress 68 Using night answer 69 Programming a function key 70 Configuring function keys 70 Overv...

Page 8: ...aging persons not for USA 95 Making calls in the team executive secretary configuration 96 Lines 96 Line utilization 96 Line seizure 96 Trunk keys 97 Answering calls with the trunk keys 97 Dialing wit...

Page 9: ...e ringer 116 Language for system functions 116 Testing the phone 117 Phone functions testing 117 Checking the key assignment 117 Fixing problems 118 Responding to error messages on the screen 118 Cont...

Page 10: ...T and all of its functions It contains import ant information on the safe and proper operation of the OpenScape Desk Phone CP400T These instructions should be strictly complied with to avoid operating...

Page 11: ...Turn the phone to tilt the display to ensure you have a frontal view of the display and avoid light reflections Adjust the contrast as required page 114 Single line telephone multi line telephone Your...

Page 12: ...12 Team functions To increase the efficiency of telephony your service personnel can configure va rious Team functions such as pickup groups hunt groups and call distribution groups...

Page 13: ...Guide The information area on the left is shown in a left aligned field When an action is selected it will be shown right aligned The action is executed by selecting the Softkey Z The selected functi...

Page 14: ...d to navigate between the menu choices faster Press and hold to navigate between the menu choices faster Go back Open contacts and details Switch to next lower level _ Execute the Softkey action in th...

Page 15: ...penScape Desk Phone CP400T If applicable connect the following optional jacks Headset accessory Add on device Key Module USB slave for connection to PC Assembly 1 Handset Insert the plug on the long e...

Page 16: ...page 20 5 You can use the Softkeys to activate a function or open a menu page 19 6 The audio keys are provided to allow you to optimally configure the audio features on your telephone page 19 7 Incom...

Page 17: ...the underside of the phone Properties of your OpenScape Desk Phone CP400T Display type Grayscales Display 240 120 Pixel Illuminated display Full duplex speakerphone function Headset USB slave notific...

Page 18: ...ove You can attach up to 2 additional OpenScape Key Module 400 If you want to attach a second key module an external power supply is needed Power supply Depending on the phone type and amount of key m...

Page 19: ...evant application using these keys Key Function when key is pressed _ Activates the function of the left display option or opens another menu Key Function when key is pressed Activate deactivate the l...

Page 20: ...ed area Operation Functions when key is pressed Press the key In menu Go down one level Press the key In lists and menus One level back In input fields Delete character to the left of the cursor Press...

Page 21: ...ion is activated The status of a function is shown by the LED on the corresponding key Meaning of LED displays on function keys and DSS keys Increase the number of programmable keys by connecting a ke...

Page 22: ...ing vanity numbers letters associated with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN 0700 7288376 Multi function keys Character overview depends on the curr...

Page 23: ...ating an application You can use the mode keys page 19 to navigate to the main menu or to activate Call forwarding Browsing lists You can use the navigator keys to scroll through entries and confirm t...

Page 24: ...includes selected functions from the Program Service menu page 26 Idle menu The idle menu may contain the following entries Caller list Forwarding on CFNR on Lock phone DND on1 Advisory msg on Ringer...

Page 25: ...nt for the entire menu tree Icon Meaning u The ringer is deactivated page 116 The Do not disturb function is activated page 79 The phone lock is activated page 82 You received new messages page 31 Pro...

Page 26: ...ss or and the code for the function you want The menu structure comprises several levels Currently selected item function is displayed on the left side of the screen while options for this are listed...

Page 27: ...nScape Desk Phone CP400T Call forwarding To access the Call forwarding menu press the Call Forwarding key above the Softkeys page 44 Fri 09 08 19 13 10 100 Caller list Forwarding on CFNR on Lock phone...

Page 28: ...escriptions of the various functions can be found in the sections Making calls basic functions page 40 and Making calls enhanced phone functions page 40 100 Andre Ampere Answer Reject call Select a fu...

Page 29: ...d and acti vated with the 5 way navigator page 20 When an arrow appears to the right of a selected entry then another menu level is available which you can select with the Z or the corresponding Softk...

Page 30: ...CP400T 30 Appearance during en bloc dialing Example You have activated Call preparation page 34 and are entering a number Cancel Please dial Date and time 10 Fri 09 08 19 13 10 Digits already entered...

Page 31: ...ges You can send short text messages to individual internal stations or groups In idle mode page 24 the following signals alert you to the presence of new messages The softkey Press the Softkey to vie...

Page 32: ...T Voicemail If your telephone is connected to a voicemail system such as Smart Voice Mail the message icon will arrear on the screen to alert you that new messages have arrived To play back your voice...

Page 33: ...t is displayed first Multiple calls from the same caller do not automatically generate new entries in the caller list Instead only the most recent time stamp for this caller is updated and its number...

Page 34: ...er and confirmed Activate deactivating en bloc dialing Press the menu key select Block Dialing On or Block Dialing Off using the 5 way navi gation key and confirm with Z Alternatively select the corre...

Page 35: ...hen call pop up is on 1 While talking to the first party confirm the entry Display using the Zkey 2 From the menu that appears select an action for dealing with the second party Consultation page 43 T...

Page 36: ...36 Operating your OpenScape Desk Phone CP400T Audio accessories Conf unit Off Cordless headset Off...

Page 37: ...uence If a call is waiting you hear a short tone beep every six seconds If transmitted calling party information name phone number appears on the graphic display Answering a call via the handset The p...

Page 38: ...ox 20 inches The phone is ringing The caller appears on the screen Press the key shown The LED lights up or Press the Softkey shown or Z Confirm The speakerphone function is activated if nec Set the c...

Page 39: ...speakerphone mode Press the key shown Replace the handset Proceed with your call if nec Set the call volume Keep pressing the key until the desired volume is set Switching to the handset Prerequisite...

Page 40: ...calls Enter the external code and the station number The other party answers with speaker Lift the handset or On hook dialing Speakerphone mode The called party does not answer or is busy Press the ke...

Page 41: ...ification LED lights up red Select using the Softkey The notification LED lights up green The name of the person who called is shown on the screen Next to the contact the number of the calls is shown...

Page 42: ...displayed e g in the case of recalls Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office you can temporarily switch off the ha...

Page 43: ...ect using the Softkey or Z When the Start Conference option is selected confirm Joining calling parties from a Conference Select using the Softkey Transferring a call If the person you are speaking to...

Page 44: ...onfirm the option shown When call forwarding is active a special dial tone sounds when you lift the handset If DID DTMF is active contact your service personnel you can also for ward calls to this des...

Page 45: ...the external code and the external station number for external destina tions Select using the Softkey to confirm or Press using the Softkey and confirm to exit without saving Deactivating call forwar...

Page 46: ...Press the menu key page 25 Select using the Softkey Select using the Softkey Select using the Softkey and confirm the option shown Select and confirm using the Softkey or Select using the Softkey or S...

Page 47: ...s Callback appears on the display Lift the handset or Press the key shown The LED lights up or Select using the Softkey and confirm the option shown You hear a ring tone Viewing and deleting a stored...

Page 48: ...olleague You hear another telephone ring Open the Program Service menu page 25 Select and confirm the option shown Select and confirm the option shown The called party appears on the display if nec Se...

Page 49: ...the Softkey and confirm the option shown or Select using the Softkey and confirm the option shown Switching the microphone on off To prevent the other party from listening in while you consult with so...

Page 50: ...or Lift the handset after more than thirty seconds j Dial the entrance telephone number Opening the door from your telephone during a call from the en trance telephone Confirm Opening the door from y...

Page 51: ...e door without a doorbell ring Deactivating the door opener Open the Program Service menu page 26 Select and confirm the option shown Select and confirm the option shown Accepting a call from an answe...

Page 52: ...number External calls Enter the external code and the station number Dialing entered displayed numbers Lift the handset or Select using the Softkey and confirm the option shown Correcting numbers ente...

Page 53: ...other calls confirm each subsequent display Ending retrieval Select using the Softkey or Select using the Softkey or Press the key shown The LED goes out Detailed view of a call Prerequisite You have...

Page 54: ...e been assigned to the station numbers stored in the system Lift the handset or Press the key shown The LED lights up or Navigate to Directory Select using the Softkey if nec If several directories ha...

Page 55: ...the option shown j Enter the name you wish to search for using the keypad page 22 max 16 characters You can enter an incomplete name e g mei for Meier if nec If configured ask your service personnel y...

Page 56: ...hown For further procedure see above If too many names are found If more than the maximum of 50 names are found corresponding to your query only an incomplete list of results can be displayed You can...

Page 57: ...age 57 Press main menu key page 25 Select using the Softkey Select using the Softkey and confirm the option shown Press the key shown j Press the required speed dial key Configure a speed dial key You...

Page 58: ...ker announcement through a loudspeaker if connect ed ask your service personnel or to an internal user with a system telephone without any action on their part Press the menu key page 25 Select using...

Page 59: ...stem auto matically sets up a connection to a preset internal or external destination Lift the handset Depending on the setting the connection is either set up immediately or only after a preset perio...

Page 60: ...aling aid to dial numbers and set up calls for your telephone The operating procedure depends on whether the dialing aid is connected to the S0 bus or the a b T R port You can also use your system tel...

Page 61: ...all and hear a tone every six sec onds When the function Call pop up is activated a notification window ap pears page 35 Ending the first call and answering the waiting call Replace the handset Your t...

Page 62: ...s the call waiting tone every six seconds for external calls A one time special dial tone then alerts you to the waiting call Activating the call waiting tone At the idle menu page 24 Navigate to Wait...

Page 63: ...e park slot number you entered is not displayed it is already in use enter another one Retrieving a parked call Prerequisite One or more calls have been parked The pho0ne is idle Press the menu key pa...

Page 64: ...handset or press the key shown Depending on the configuration this may be necessary so other members can also pick up the call on hold Accepting call on hold Prerequisite One or more calls are on hold...

Page 65: ...ng the Softkey Select using the Softkey j Call the new party Announce the Conference Select and confirm the option shown Viewing the Conference parties Select using the Softkey To exit the list Removi...

Page 66: ...e option shown Activating tone dialing DTMF suffix dialing You can transmit dual tone multifrequency DTMF signals to control devices such as an answering machine or automatic information system Press...

Page 67: ...nouncement in a group If this function has been configured contact your service personnel you can use a speaker call announcement page 103 to announce a call in progress to a group of users page 58 Af...

Page 68: ...Camp on appears on the display and the busy tone is followed by the ring tone The called party can then respond page 61 Busy override joining a call in progress This function is only available if it...

Page 69: ...rd night answer service or j Enter the destination number temporary night answer service Confirm Deactivating Select and confirm the option shown Service personnel can also configure an automatic nigh...

Page 70: ...the Softkey Navigate to More features Select using the Softkey Navigate to Shift key Select using the Softkey if nec Select and confirm the option shown Some functions e g with Call forwarding cannot...

Page 71: ...MULAP Privacy Release _ Saved function is not activated Saved function is activated Callback _ You have no entry for Callback You have an entry for Callback Repdial key Internal Direct station select...

Page 72: ...ly callers waiting certain number is reached Data I O Service _ No connection to an application Active connection to an application Flashing slowly connection to an application is temporarily interrup...

Page 73: ...oftkey Select using the Softkey and confirm the option shown j Enter procedure Example 67 231 123456 67 Code for associated dial 231 Number of the phone to for which the call should be made 12345 the...

Page 74: ...sing the Softkey Navigate to Prog feature key Select using the Softkey _ Press the key you want to configure Select using the Softkey if nec Select using the Softkey Select using the Softkey Select us...

Page 75: ...Enhanced phone functions 75 Deleting function key programming L Deleting a function phone number label _ Press and hold the required key Select using the Softkey and confirm the option shown Clear key...

Page 76: ...on the network operator free external calls are also displayed The message Free of Charge appears on the screen either before or during the call If the cost indication facility has not been installed...

Page 77: ...equisite You have programmed the function Show call charges on a key page 70 The LED lights up to indicate that a you have conducted a chargeable call since the last time you viewed the charges _ Pres...

Page 78: ...ey page 25 Select using the Softkey Navigate to Calls Select using the Softkey Select using the Softkey and confirm the option shown1 j Enter the account code if nec Press this key or Select using the...

Page 79: ...ot disturb If you do not wish to take calls you can activate do not disturb Internal callers hear the busy tone external callers are connected to another phone which you can specify contact your servi...

Page 80: ...ting Select using the Softkey Deactivate Select using the Softkey Silent Monitor When configured ask responsible service personnel you can join in an on go ing call conducted by an internal user and m...

Page 81: ...t key The LED goes out or Replace the handset Monitoring the room j Enter the internal station number of the phone located in the room that you wish to monitor Trace call identifying anonymous callers...

Page 82: ...he key shown or At the idle menu page 24 Select using the Softkey j Enter code telephone lock page 83 The padlock icon appears on the status bar page 25 Unlocking the phone Hold down the key shown or...

Page 83: ...IN Enter the code to use the functions for protecting your phone against unauthorized use page 82 for using another telephone like your own page 88 Change number page 88 You can save this code Press t...

Page 84: ...down the key you want to program Select using the Softkey Select using the Softkey Select using the Softkey j Enter a 4 digit time such as 0905 for 9 05 9 05 a m or 1430 for 14 30 2 30 p m if nec 2 or...

Page 85: ...using the Softkey j Enter the internal station number of the recipient or group Select predefined text can be changed by service personnel and confirm or 0 9 Enter the code directly The code is shown...

Page 86: ...otification LED flashes red The corresponding Softkey becomes green to indicate that a new message is received _ Select using the Softkey The sender s caller ID appears in the first line on the displa...

Page 87: ...can be changed by service personnel and confirm or 0 9 Enter the code directly The code is shown on your display with the corresponding message or Select using the Softkey j Enter message up to 24 ch...

Page 88: ...owly The set limit has been reached LED is flashing quickly The limit has been exceeded overload Using another telephone like your own for a call Other parties can temporarily use your phone like thei...

Page 89: ...on nection The telephones are in idle state The following procedure is carried out on the new phone Press the menu key page 25 Select using the Softkey Select using the Softkey and confirm the option...

Page 90: ...functions system wide cancellation for a telephone A general reset procedure is available for initiated functions The following func tions are deleted if enabled Forwarding on Advisory msg on Ringing...

Page 91: ...page 103 Leave an advisory message code 69 69 page 87 Group call code 85 85 page 103 Reset services and functions code 0 page 90 Control relays code 90 90 page 112 Night answer code 44 44 page 69 Tim...

Page 92: ...7 page 79 Ringer cutoff code 98 98 page 79 Dial using speed dial code 7 page 57 Associated service code 83 page 91 Prerequisite Your phone supports tone dialing DTMF or you can switch your phone to to...

Page 93: ...the Softkey j Enter the required trunk number contact your service personnel j Entering a code for required ISDN function contact your service personnel Program Service g Keypad dialing Contact your n...

Page 94: ...a connection Press the menu key page 25 Select using the Softkey Select using the Softkey For entering data you are guided by the connected computer However de pending on configuration contact your s...

Page 95: ...an appropriate message on the screen Paging persons not for USA If radio paging equipment PSE is connected to your system contact your ser vice personnel you can locate people via their pocket receiv...

Page 96: ...her subscrib er Your primary line which is configured on another telephone simultaneously functions as the secondary line on that telephone Line utilization Private line A line that is used by a singl...

Page 97: ...Answering calls with the trunk keys Prerequisite Your telephone rings or the trunk key flashes quickly if nec Press the trunk key that is flashing quickly not necessary if Prime Line is active Lift th...

Page 98: ...shing trunk key The first call party is on hold on the other trunk Press the trunk key flashing slowly The second call party is on hold You can switch between lines as often as you wish Press the trun...

Page 99: ...to be answered or LED on the DSS keys is flashing slowly a caller is trying to reach another mem ber of your team who has not yet answered Using DSS keys to answer calls Prerequisite Your telephone r...

Page 100: ...trunk keys assigned to this trunk in your group Open the Program Service menu page 26 Select using the Softkey or _ If available press the CFW MULAP key You have programmed a key with the incomplete C...

Page 101: ...ress the CFW MULAP key Understanding LED messages of the CFW MULAP key _ The LED on the CFW MULAP key is off call forwarding is not active for this trunk or The LED on the CFW MULAP key lights up call...

Page 102: ...uisite On your phone there is a key programmed with the function Ring Transfer The default label is Ring xfer Activating _ Press the Ring xfer key The LED lights up or Open the Program Service menu pa...

Page 103: ...h station numbers are programmed on trunk keys page 96 Each station in the group can still be reached via their personal station number You can activate and deactivate the audible signal for a hunt gr...

Page 104: ...wn The audible tone for the group trunk displayed is deactivated or Select using the Softkey and confirm the option shown The audible tone for the group trunk displayed is activated or Select using th...

Page 105: ...t answers the call first receives the call Saving displaying and deleting telephones for the ringing group Press the menu key page 25 Select using the Softkey Select using the Softkey Navigate to Ring...

Page 106: ...lect using the Softkey and confirm the option shown1 Select using the Softkey or Select using the Softkey j To log on enter your identification number Agent Contact your service per sonnel to find out...

Page 107: ...shown Turning the night service on and off for UCD Press the menu key page 25 Select using the Softkey Select using the Softkey Navigate to UCD Select using the Softkey and confirm the option shown Se...

Page 108: ...his section Leaving hunt group group call Prerequisite You are part of a hunt group group call page 103 in another OpenScape Business At the idle menu page 24 Select using the Softkey and confirm the...

Page 109: ...onfirm your entry j Enter the DISA station number of your phone Zor Confirm your entry Activating At the idle menu page 24 Select using the Softkey and confirm the option shown Select using the Softke...

Page 110: ...usiness to which the night answer phone is connected Zor Confirm your entry j Enter the DISA station number of the phone you are using to activate deacti vate night answer Zor Confirm your entry Activ...

Page 111: ...ct using the Softkey and confirm the option shown Select using the Softkey or Select using the Softkey and confirm the option shown or Select using the Softkey and confirm then follow the operating in...

Page 112: ...ct using the Softkey and confirm the option shown j Enter the DISA station number of the OpenScape Business where you wish to control the relay Zor Confirm your entry j Enter the DISA station number o...

Page 113: ...50 At the idle menu page 24 Select using the Softkey and confirm the option shown j Enter the DISA station number of the OpenScape Business where you wish to control the relay Zor Confirm your entry...

Page 114: ...nated display During operation e g when entering a number the display automatically lights up The display lighting switches off automatically a few seconds after finishing the last action Setting cont...

Page 115: ...e volume Keep pressing the key until the desired volume is set Z Save Adjusting the ring volume Press one of the keys shown in idle mode page 24 Select using the Softkey Raise or lower the volume Keep...

Page 116: ...nd Noisy room Press one of the keys shown in idle mode Navigate to Speakerphone mode Select using the Softkey To set the room type Keep pressing these keys until the setting you want ap pears on the s...

Page 117: ...d on the key module flash your station number is displayed all pixels are active on the display the ring tone is audible Checking the key assignment You can check key assignment on your phone to deter...

Page 118: ...elevant function Possible causes Dialed a non existent station number Called phone is unplugged Possible reactions Enter correct station number Call this station again later Possible cause Dialed your...

Page 119: ...2 If Clear LED support appears on the menu you tried to program a station number without LED display or an external station number on a key that already is already programmed with an internal phone n...

Page 120: ...k In addition to the legal requirements governing take back of electrical and elec tronic equipment Unify Software and Solutions GmbH Co KG takes back the OpenScape Desk Phone CP200T telephone introdu...

Page 121: ...formance capability The functionality of all OpenScape Desk Phone telephones can be extended fundamentally by means of software updates Please contact your administrator system support if necessary in...

Page 122: ...To correct any other problems First contact the relevant service personnel If the service personnel are unable to correct the problem they must contact Customer Service Caring for your telephone Neve...

Page 123: ...team 99 Call charge assignment 78 Call charges for another telephone 76 for your telephone 76 Call duration 76 Call forwarding 44 MSN in CO 46 Call log 33 Call request 33 Call volume 37 115 Call waiti...

Page 124: ...ath 5000 opening a door 113 relays 95 Hold 64 Hotline 59 Hotline delayed 59 Hunt group 103 I Icons 130 messages 25 status bar 25 Illuminated display 114 Incoming calls 33 IP telephony 108 K Key module...

Page 125: ...number 41 from the caller list 54 Relays 95 Reserve trunk 59 Resetting functions 90 Resetting services 90 Ring tone 115 Ring transfer in an executive secretary team 102 Ring volume 115 Ringer cutoff...

Page 126: ...Connect 43 Toggle connect in the team 98 Tone dialing 66 Tone dialing DTMF dialing 66 Trace call 81 Transfer call 43 99 after announcement 67 Troubleshooting 122 Trunk flash 68 Trunk keys 97 Trunk res...

Page 127: ...ode Account code 60 X Advisory msg on Advisory msg off 69 69 X X Associated dial 67 X Associated serv 83 X Call waiting Waiting tone off Waiting tone on Call wait term on Call wait trm off 55 87 87 49...

Page 128: ...FWD on Trunk FWD off Forward Line On Forward Line Off 1 11 12 13 1 495 495 64 64 501 501 X X X X X X X X X X X Headset Answer a call X HF answerback on HF answerback off 96 96 X X Hotline Join group...

Page 129: ...ate 9419 9419 X Reserve trunk X Reset services 0 X Retrieve line 63 X Ring Transfer On Ring Transfer Off 502 502 X X Ringer cutoff on Ringer cutoff off 98 98 X X Ringing group on Ringing group off 81...

Page 130: ...g on Log off Available Not available Work on Work off UCD night on UCD night off Calls in queue 401 401 402 402 403 403 404 404 405 X X X X X X X X X Use speed dialing Change Speed Dial station 7 92 X...

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