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OpenScape Business V2

How To

OpenScape Business Connector

(based hUTC with dynamic registration)

Version 1.16

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Summary of Contents for OpenScape Business V2

Page 1: ...OpenScape Business V2 How To OpenScape Business Connector based hUTC with dynamic registration Version 1 16 ...

Page 2: ...cape Business administration It addresses primarily trained administrators of OpenScape Business Tutorial Within the OpenScape Business tutorials procedures for installation administration and operation of specific devices applications or systems which are connected to OpenScape Business are described The tutorial addresses primarily trained administrators of OpenScape Business ...

Page 3: ...3 9 OSBiz V3 Features 21 3 9 1 OSBiz Circuit V3 Feature overview 21 3 9 2 OSBiz Circuit V3 Custom Conference Number 21 3 9 3 OSBiz V3 Circuit Voicemail in Call Management 22 3 9 4 OSBiz V3 Snooze Interworkin 24 3 9 5 OSBiz V3 Camp on 24 3 9 6 OSBiz V3 Alternative Number 25 3 9 7 OSBiz V3 Call Routing 26 3 9 8 Circuit teams 29 3 10 OSBiz Scenario Configuration 32 3 10 1 Scenario 1 Basic MULAP with ...

Page 4: ...ter running Circuit Connector Wizard 48 8 10 1 Sophos XG Firewall 49 8 11 Incoming and Outgoing calls not possible 49 8 12 How to generate Server Certificate not needed for OSBiz Circuit Connector 50 Table of History Date Version Changes 09 03 2016 0 1 Initial Version of configuration hints 10 03 2016 0 2 Screenshots and examples added 23 09 2016 0 3 Screenshot for Route configuration corrected in...

Page 5: ...9 1 9 Add V2R7 Features and Circuit Conference Wulf 12 07 2019 1 10 Partner Portal Error Adding Picture for Circuit Conference Wulf 07 08 2019 1 11 Problem with Suppressed calling ID Circuit Client Circuit Conference direction prefix 19 08 2019 1 12 Numbers not allowed for Circuit User 07 10 2019 1 13 Adding IP Addresses and Port for additional SBC important for Firewall 18 10 2019 1 14 Some small...

Page 6: ...n between the hUTC and the OpenScape Business system is a native SIP trunk connected through the public internet You can also connect multiple OpenScape Business to one Circuit Tenant by using the same API key for each OpenScape Business System Each OpenScape Business System will get automatically an own trunk after running the wizard On premise Circuit cloud UTC Native SIP trunk Public Internet O...

Page 7: ...nt To connect OpenScape Business with Circuit you need an active Circuit Tenant If you have not yet signed up for Circuit please request a free Circuit Tenant to start the configuration steps https www circuit com home Please enter the requested data At the end sign up in circuit and login as administrator ...

Page 8: ...e UnifyEnterprise or the UnifyProfessional license The current licenses shown under Administration Domain If the required licenses are not available press the button Manage Packages This will forwarded you to the unifyportalshop where you can order additional licenses 2 3 Create Circuit User s Login as Circuit Admin User and go to the Administration page add at least the Circuit Users which should...

Page 9: ...cape Business V2 How To Circuit Interconnection 9 Add at least the Circuit Users which should be able to place telephone calls with OpenScape Business Please assign the required licenses to the Circuit Users ...

Page 10: ...Connectivity to OpenScape Business Administration Telephony Please add under settings Telephony the telephony connector Per Circuit Tenant max of 150 Connectors possible Example 100 OSBiz Systems and 50 ATC Each OSBiz can only have one connector Please Generate the API Key ...

Page 11: ...OpenScape Business V2 How To Circuit Interconnection 11 Now you can get the API Key needed for further OpenScape Business configuration use the same API Key for each OpenScape Business system ...

Page 12: ...ter the correct upstream value this is used later on to calculate the max amount of concurrent internet calls Connectivity to Circuit only via external Router permitted If OSBiz WAN Interface is active Internet Access via WAN must be possible If WAN is active OSBiz Circuit connector is only possible via WAN If no Internet access via WAN OSBiz Circuit Connector will not work Please be aware that ST...

Page 13: ...tures OSBiz Circuit min OSBiz Version V2 R6 1 1_009 Hint If you run the Wizard first Checkbox Enhanced feature interworking is greyed out you have to rerun the wizard select Domain Get the Information from Circuit tenant Administrator insert the API Key via copy and paste Get the API Key from Circuit tenant Administrator select Number of simultaneous circuit calls The upstream up to Kbps value def...

Page 14: ...e OpenScape Business Systems to one tenant you must run on each system the Wizard and use the same API Key for each system Each System will create an own trunk to Circuit Press OK Next Press execute Function Wizard configures the trunks and establishes the connection to Circuit Press OK Next ...

Page 15: ...ud you can also find the Stun configuration here 3 3 Circuit User Instance Configure Circuit User instances Note for each Circuit User Instance you need a free internal call number to address the virtual station which represents the Circuit User in the system and max 150 User for OSBiz X Systems and 250 User for OSBiz S per OSBiz System Actions Add new Circuit User Edit configured Circuit User ...

Page 16: ...OpenScape Business V2 How To Circuit Interconnection 16 3 4 OSBiz Circuit CTI Features V2R6 FR2 3 5 OSBiz Circuit CTI Features V2R7 3 6 OSBiz Circuit CTI Feature Circuit Conference ...

Page 17: ...OpenScape Business V2 How To Circuit Interconnection 17 ...

Page 18: ...OpenScape Business V2 How To Circuit Interconnection 18 ...

Page 19: ...OpenScape Business V2 How To Circuit Interconnection 19 ...

Page 20: ... Voicemail Disabling the OSBiz Voicemail settings of the specific Users uncheck the Voicemail license and avoid forwarding to OSBiz Voicemail via CFU and CFNR 3 8 OSBiz Circuit CTI Feature OSBiz Voicemail Configuration for Circuit Client Precondition Voicemail is configured and running in OSBiz ...

Page 21: ...OpenScape Business V2 How To Circuit Interconnection 21 3 9 OSBiz V3 Features 3 9 1 OSBiz Circuit V3 Feature overview 3 9 2 OSBiz Circuit V3 Custom Conference Number ...

Page 22: ...OpenScape Business V2 How To Circuit Interconnection 22 3 9 3 OSBiz V3 Circuit Voicemail in Call Management ...

Page 23: ...OpenScape Business V2 How To Circuit Interconnection 23 ...

Page 24: ...OpenScape Business V2 How To Circuit Interconnection 24 3 9 4 OSBiz V3 Snooze Interworkin 3 9 5 OSBiz V3 Camp on ...

Page 25: ...OpenScape Business V2 How To Circuit Interconnection 25 3 9 6 OSBiz V3 Alternative Number ...

Page 26: ...OpenScape Business V2 How To Circuit Interconnection 26 3 9 7 OSBiz V3 Call Routing ...

Page 27: ...OpenScape Business V2 How To Circuit Interconnection 27 ...

Page 28: ...OpenScape Business V2 How To Circuit Interconnection 28 ...

Page 29: ...OpenScape Business V2 How To Circuit Interconnection 29 3 9 8 Circuit teams ...

Page 30: ...OpenScape Business V2 How To Circuit Interconnection 30 ...

Page 31: ...OpenScape Business V2 How To Circuit Interconnection 31 ...

Page 32: ...sic MULAP with system phone and Circuit User 1 Select the Circuit User for which this configuration applies 2 Enter the MULAP DID all needed prefixes are added automatically by the wizard 3 Enter the associated internal call number callno of the virtual user 4 Enter the associated DID number of the virtual user ...

Page 33: ...desk phone please add DSS Key on Desk phone with Circuit Phone Number virtual Circuit User The next page gives an overview of all configured Circuit Users Press OK Next Leave the Circuit wizard and Create a MULAP by entering the Team Configuration wizard Press Add to create a new MULAP Select the associated Deskphone Assign Name to MULAP and select the associated Circuit User callno ...

Page 34: ... User User with circuit client configured as virtual OSBiz user reachable via an OSBiz phone number 49 228 422785 942 circuit ITSP PSTN Native SIP Trunk Seizure Code 856 Co DID Trunk 49 228 422785 900 999 Circuit User 856 0049 228 422785 942 Callno 342 DID 942 Labor Dlf Standalone Location data Country code 49 Area code 228 PBX no 422785 ...

Page 35: ...nter the DID all needed prefixes are added automatically by the wizard 3 Enter the internal call number callno of the virtual user 4 Enter the same DID as in step 2 Press OK Next The next page gives an overview of all configured Circuit Users Press OK Next Leave the Circuit wizard standalone user configuration is finished ...

Page 36: ...on ROW Additional manual configuration in LCR is required in order to reformat the dial string to E 164 format 1 Changes in Dial plan 2 Create dial rule 3 Configure Route table Delete the existing default entries for the Circuit route Add a Dial plan entry seizure code Circuit route C international prefix Z e g 856C00 Z Dial ...

Page 37: ... the Circuit Dial Rule 4 2 OpenScape Business LCR Configuration US Additional manual configuration in LCR is required in order to reformat the dial string to E 164 format 1 Changes in Dial plan 2 Create dial rule 3 Configure Route table Delete the existing default entries for the Circuit route Add a Dial plan entry seizure code Circuit route C international prefix Z e g 855C011 Z ...

Page 38: ...ule E3A Network access corporate network type country code Configure Route table select Circuit route and assign the Circuit Dial Rule 4 3 Route Configuration Select Circuit Route Disable Call No with international national prefix Set No and type outgoing to Country Code ...

Page 39: ...OpenScape Business V2 How To Circuit Interconnection 39 ...

Page 40: ...enScape Business V2 How To Circuit Interconnection 40 5 Special Configuration no DID This Chapter should give some hints if Customer have no DID for each Circuit User and should configured only by experts ...

Page 41: ...OpenScape Business V2 How To Circuit Interconnection 41 Circuit User Wizard Use Expert Mode to configure external Number which should show for external calls and delete DID ...

Page 42: ...OpenScape Business V2 How To Circuit Interconnection 42 Configure Team Configure Call Number Type Configure No and Type outgoing ...

Page 43: ...Destination Port 65060 65061 1 SBC IP and Port EU 34 76 3 39 10000 20000 and 35 246 129 43 10000 20000 New since October 2019 Additional media udp ports must be open 35 233 23 114 port 10000 20000 35 198 129 132 port 10000 20000 34 77 77 239 port 10000 20000 35 246 191 177 port 10000 20000 1 hUTC IP Port can be verified through Expert Mode Telephony Server Voice Gateway Native SIP Server Trunk Cir...

Page 44: ...Connections 3 SIP_Interconnection_Subscriber_ITSP 4 SIP_Registration for registration only problems OpenScape Business Trace Components 1 FP_Circuit lvl 9 2 FP_DH_ SIP lvl 9 only for OpenScape Business X variant 3 FP_DH_CARD lvl9 7 2 Additional helpful data and files for error analysis OpenScape Diagnosis Logs Wireshark traces OSBiz TCP Dump Diagnostic data Service Center Status ITSP Circuit Trunk...

Page 45: ...ible 5 If OSBiz WAN interface have full access to Internet and Gateway is set to LAN Routing entry in OSBiz necessary 6 If you have activated OSBiz LAN and OSBiz WAN and only Internet access via LAN no Circuit connector possible If you have checked this points and V2R6 FR 2 please proceed 1 Test without Enhanced Feature Flag in Circuit connectivity wizard execute function 2 Check Status via OSBiz ...

Page 46: ...Biz signaling IP port New since October 2019 Additional media UDP ports must be open 35 233 23 114 port 10000 20000 35 198 129 132 port 10000 20000 34 77 77 239 port 10000 20000 35 246 191 177 port 10000 20000 For US outgoing connections from OSBiz to TCP na yourcircuit com 443 Outgoing connections to TCP 35 222 85 63 65060 35 222 85 63 65061 TLS media UDP open from to 35 231 244 59 10000 49999 an...

Page 47: ...tation 83 Phone Number Circuit Client 0 Please ensure the flag Associated dialing services is set on for the other station deskphone 8 7 Circuit connectivity Wizard Rest API Error Please check API Key is right most problem copy and paste Error Blank at the End of the API Key Please check if OSBiz resolves names via DNS Please check with Circuit Administrator if you have no Free License in Circuit ...

Page 48: ...our Firewall Settings For EU we need outgoing connections from OSBiz to TCP eu yourcircuit com 443 Outgoing connections to TCP 35 246 135 106 Port 65060 and 65061media UDP open from to 34 76 3 39 10000 20000 and 35 246 129 43 10000 20000 and incoming TCP connections open from 35 246 135 106 to OSBiz signaling IP port New additional SBC behind loadbalancer October 2019 35 233 23 114 10000 20000 35 ...

Page 49: ...atus ITSP Status hint can be the message resFEMITOSFW_NET_SOCK_CONNECTIONLOST Connection lost Ping to 35 246 135 106 from OSBiz was possible Expert Mode ICMP allowed by Sophos firewall Tracert to 35 246 135from OSBiz was not possible blocked by Sophos firewall 1 Enable TCP Dump in OSBiz 2 Run the connectivity wizard or restart the Connector 3 Stop TCP Dump and download the cap files 4 Open with Wi...

Page 50: ...cate or if SPE Signaling and payload encryption Checkbox is enabled in OSBiz Here you will find the description how to generate a CA Certificate with OSBiz Precondition is Name Serial Number and Applicant to create also to check Data valid You have to proceed with the following Steps Fill out Data Generate Certificate PKCS 12 To generate the certificate following is needed Passphrase Same Serial N...

Page 51: ... To Circuit Interconnection 51 Export Certifcate X509 After press Load Certificate will be stored on your PC Certificate import first start with SPE CA Certificate import Press View Fingerprint to import Import SPE Certificate ...

Page 52: ...OpenScape Business V2 How To Circuit Interconnection 52 Enable Flag SPE and if needed also SPE tone also ...

Page 53: ...r which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH Co KG All other company brand pro...

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