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6          

888-994-7636

 

 

 

Warranty Policies con’t 

 
Temperature adjustments are not covered under warranty, 

due to the wide 

range of ambient conditions. 
 
To request a warranty approval number, call our Field Service Department at:                  
1-800-621-8560  

 
WHEN OPTIONAL 5 YEAR COMPRESSOR WARRANTY APPLIES 

1.  Provide  reimbursement  to 

an  ASA

  for  the  cost  of  locally  obtained 

replacement  compressor  in  exchange  for  the  return  of  the  defective 
compressor  sent  back  freight  prepaid.    Note:    Randell  does  limit 
amount  of  reimbursement  allowed  and  does  require  bill  from  local 
supply  house  where  compressor  was  obtained  (customer  should  not 
pay servicing agent up front for compressor). 

2.  Provide  repair  at  the  manufacturing  facility  by  requiring  that  the 

defective unit be sent back to Randell freight prepaid.  Perform repair at 
the expense of Randell and ship the item back to the customer freight 
collect. 

3.  Furnish  complete  condensing  unit  freight  collect  in  exchange  for  the 

return  of  the  defective  compressor  sent  back  freight  prepaid.  
(Decisions on whether or not to send complete condensing units will be 
made by Randell’s in-house service technician). 

 

WHEN OPTIONAL LABOR EXTENSION POLICY APPLIES 

Randell  will  provide  reimbursement  of  labor  to  an  ASA  for  any  customer  that 
has an optional labor extension of our standard warranty.  (Contracted rates do 
apply) Randell offers both 1 and 2 year extensions.  Labor extensions begin at 
the end of our standard warranty and extend out 9 months to 1 calendar year 
or  21  months  to  2  calendar  years  from  date  of  purchase.    Please  contact 
Randell Manufacturing’s technical service hotline at 1-800-621-8560 for details 
and any question on 

Authorized Service Agents (ASA).

 

 

WHEN EXPORT WARRANTIES APPLY 

1.  Randell  Manufacturing covers  all  non-electrical  components  under the 

same guidelines as our standard domestic policy. 

2.  All  electrical  components  operated  on  60  cycle  power  are  covered 

under our standard domestic policy. 

3.  All  electrical  components  operated  on  50  cycle  power  are  covered  for 

90 days from shipment only. 

4.  Extended warranty options are not available from the factory. 
 

 
 
 
 
 
 

Summary of Contents for Randell 2127AC

Page 1: ...ity of any damage including concealed damage Randell suggests that if you are suspicious of damage to make a notation on the delivery receipt It will be the responsibility of the consignee to file a claim with the carrier We recommend that you do so at once Manufacture Service Questions 888 994 7636 Information contained in this document is known to be current and accurate at the time of printing ...

Page 2: ......

Page 3: ...ongratulations on your recent purchase of Randell food service equipment and welcome to the growing family of satisfied Randell customers Our reputation for superior products is the result of consistent quality craftsmanship From the earliest stages of product design to successive steps in fabrication and assembly rigid standards of excellence are maintained by out staff of designers engineers and...

Page 4: ...ment Randell reserves the right to make changes in design and specifications without prior notice NOTICE Please read the entire manual carefully before installation If certain recommended procedures are not followed warranty claims will be denied MODEL NUMBER _________________________ SERIAL NUMBER _________________________ INSTALLATION DATE _____________________ The serial number is located in th...

Page 5: ...n the event equipment was shipped to a site other than the final installation site Randell will warranty for a period of three months following installation with proof of starting date up to a maximum of fifteen months from the date of purchase 2 Free ground freight of customer specified location for all in warranty parts within continental U S Component part warranty does not cover glass breakage...

Page 6: ...return of the defective compressor sent back freight prepaid Decisions on whether or not to send complete condensing units will be made by Randell s in house service technician WHEN OPTIONAL LABOR EXTENSION POLICY APPLIES Randell will provide reimbursement of labor to an ASA for any customer that has an optional labor extension of our standard warranty Contracted rates do apply Randell offers both...

Page 7: ... failure due to water damage from cleaning procedures QUOTATIONS Verbal quotations are provided for customer convenience only and are considered invalid in the absence of a written quotation Written quotations from Randell are valid for 30 days from quote date unless otherwise specified Randell assumes no liability for dealer quotations to end users SPECIFICATION PRODUCT DESIGN Due to continued pr...

Page 8: ...MS At dealer s request Randell will endeavor whenever practical to meet dealer s request Freight charges to be collect unless otherwise noted DAMAGES All crating conforms to general motor carrier specifications To avoid concealed damage we recommend inspection of every carton upon receipt In the event the item shows rough handling or visible damage to minimize liability a full inspection is necess...

Page 9: ...ory for rate INSTALLATION Equipment installation is the responsibility of the dealer and or their customer Randell requires all equipment to be professionally installed PENALTY CLAUSES Dealer penalty clauses on their purchase order or contractually agreed to between the dealer and their clients are not binding on Randell Randell does not accept orders subject to penalty clauses This agreement supe...

Page 10: ...10 888 994 7636 Unit Specifications 2127AC Air Curtain Single Door Refrigerator Model 2127AC shown Air Curtain Pass Through Refrigerator Model TAS PTAC shown ...

Page 11: ...ck that the condenser and evaporator fans rotate freely without striking any stationary members 3 Unit must be properly leveled check all legs or casters to ensure they all are in contact with the floor while maintaining a level work surface Adjusting bullet feet heights or shimming casters may be necessary if the floor is not level NOTE Damage to equipment may result if not followed Randell is no...

Page 12: ...ated inside the mechanical housing NOTE It is important that a voltage reading be made at the compressor motor electrical connections while the unit is in operation to verify the correct voltage required by the compressor is being supplied Low or high voltage can detrimentally affect operation and thereby void its warranty NOTE it is important that your unit has its own dedicated line Condensing u...

Page 13: ... unit is capable of maintaining 40 F or below at 100 F ambient with the door closed When loading product in the cabinet allow enough space for proper air flow circulation When operating with the door open keep install trays on all the shelf brackets and pushed in all the way to prevent disruption of the air flow Open the door completely and latch to the side of the cabinet body while loading and u...

Page 14: ...is not being effected by room ambient conditions See Ambient Conditions section above If there are any significant ambient issues adjusting the temperature setting may not help To raise temperature A Push and hold the SET button until set point 33 appears then release the SET button 33 is the current set point temperature B Push and release the up arrow 2 times until 35 is displayed Push and relea...

Page 15: ... F F CF rE Resolution 0 0 C only C in rE Ld Probe Displayed P1 or P2 P1 Ld dy Display Temperature Delay 0 dy dE Defrost Termination Temp 42 dE Id Interval between Defrosts 8 Id nd Maximum length of Defrost 25 nd dF Display during Defrost it dF AU Alarm Upper max alarm 70 AU AL Alarm Lower minimum alarm 25 AL Ad Alarm Delay min 60 Ad dA Alarm Delay at startup hrs 10min 60 dA d2 Evaporator probe dis...

Page 16: ...r 3 seconds the defrost and water drops symbol will start blinking 2 When a parameter is displayed keep pressed the Set down arrows for more than 7 seconds The Pr2 label will be displayed immediately followed from the HY parameter NOW YOU ARE IN THE HIDDEN MENU 3 Select the required parameter 4 Press the SET key to display its value Now only the defrost symbol LED is blinking 5 Use up or down arro...

Page 17: ...he compressor Clean the condenser coils with coil cleaner and or a vacuum cleaner and brush NOTE Brush coil in direction of fins normally vertically as to not damage or restrict air from passing through condenser 2 Clean fan blade on the condensing unit 3 Clean and disinfect drains with a solution of warm water and bleach 4 Clean and disinfect drain lines and evaporator pan with a solution of warm...

Page 18: ... wash equipment as damage to electrical components may result Proper maintenance of equipment is the ultimate necessity in preventing costly repairs By evaluating each unit on a regular schedule you can often catch and repair minor problems before they completely disable the unit and become burdensome on your entire operation For more information on preventive maintenance consult your local servic...

Page 19: ...randellfx com 19 Electrical Diagram ...

Page 20: ...ad repeatedly tripping 4 Check outlet voltage Unit runs constantly 1 Condenser coil dirty 1 Clean coil 2 Condenser fan faulty 2 Service condenser motor 3 Room ambient too high 3 Reduce room temp to 75F 4 Room humidity too high 4 Set room lower Unit not cold enough 1 Temp control set too high 1 Adjust control to lower setting 2 Temperature control faulty 2 Test control 3 Condenser coil dirty 3 Clea...

Page 21: ...randellfx com 21 Replacement Parts Call factory for replacement parts 800 621 8560 Randell Service and Parts Hotline ...

Page 22: ...22 888 994 7636 Replacement Parts cont ...

Page 23: ...randellfx com 23 NOTES ...

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