7
Common.Issues
If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve
your.problem,.please.call.our.Customer.Hotline..See.back.cover.page.for.contact.information..
Symptom
Suggestion
The.charge.LED.won’t.
illuminate.when.the.handset.is.
placed.in.the.cradle..
Make.sure.the.AC.adapter.is.plugged.into.the.base.or.the.charger.(if.you.
have.more.than.one.handset).and.wall.outlet.
Make.sure.the.handset.is.properly.seated.in.the.cradle.
Make.sure.the.charging.contacts.on.the.handset.are.clean..
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The.audio.sounds.weak.
Move.the.handset.and/or.base.away.from.metal.objects.or.appliances.and.
try.again.
Make.sure.that.you.are.not.too.far.from.the.base..
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Can’t.make.or.receive.calls.
Make.sure.that.you.are.not.too.far.from.the.base..
Make.sure.the.line.is.not.in.use..If.an.outside.call.is.already.using.a.line,.
you.cannot.use.that.line.to.make.another.outside.call.
Check.both.ends.of.the.base.telephone.line.cord.
Make.sure.the.AC.adapter.is.plugged.into.the.base.and.wall.outlet.
Disconnect.the.AC.adapter.and.reconnect.
Change.the.Digital.Security.Code.(see.page.70)..
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The.handset.doesn’t.ring.or.
receive.a.page.
Make.sure.that.you.are.not.too.far.from.the.base..
Charge.the.battery.in.the.handset.for.at.least.5-20.hours.by.placing.the.
handset.on.the.base.or.charging.cradle.
Change.the.Digital.Security.Code.(see.page.70)..
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Severe.noise.interference.
Keep.the.handset.away.from.microwave.ovens,.computers,.remote.control.
toys,.wireless.microphones,.alarm.systems,.intercoms,.room.monitors,.
fluorescent lights, and electrical appliances.
Move.to.another.location.or.turn.off.the.source.of.interference..
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