8 - English
General problems
Possible solutions
A handset is not working.
x
Charge the battery for 15-20 hours.
x
Check the battery connection.
The phone keeps ringing when I
answer on an extension.
x
You may have to change the line mode. Contact Customer Service for
instructions.
Audio problems
Possible solutions
Callers sound weak or soft.
x
Move the handset closer to the base.
x
Keep the handset’s battery fully charged.
x
Increase the earpiece volume.
There's a lot of noise or static on
the line.
x
Check for interference from appliances (TVs, computers, microwaves, etc.)
or wireless devices (headphones, room monitors, WiFi equipment, etc.).
Move the handset or base away from the interference source.
x
If you use a telecoil hearing aid, turn on T-coil mode (see p. 4).
x
If you have any service that uses the phone line, add a DSL or telephone
line filter (see p. 8).
Caller ID problems
Possible solutions
No handsets display Caller ID
information.
x
Let calls ring twice before answering.
x
Make sure your CID service is active.
Caller ID displays briefly and then
clears.
x
You may have to change the line mode. Contact Customer Service for
instructions.
Multi-handset problems
Possible solutions
I can’t transfer calls.
x
You may have to reset the handset. Contact Customer Service for
instructions.
Two handsets can’t talk to the caller.
x
See if any handset is in Privacy Mode.
A handset says
Unavailable
.
x
Move the handset closer to the base.
x
See if any handset is in Privacy Mode.
Installing a line filter or DSL filter
x
A telephone line filter or DSL filter prevents services
that use the phone line from causing interference on
your phone. To get a line filter, contact your service
provider or look in an electronics store.
x
Plug the filter into the telephone wall jack and plug
the base into the filter. Make a test call to make sure
the noise is gone.
Liquid damage
CAUTION: If the base is covered in liquid,
disconnect the adapter and phone cord
from the wall before touching it.
If the liquid is only on the exterior housing of the base
or handset, wipe it off and use as normal. If you can
hear liquid inside the housing:
1. Remove all compartment covers, and disconnect
all cables and cords.
2. If liquid is leaking from any vent or hole, turn the
phone so that vent faces down. If not, place the
largest vent face down.
3. Let dry for at least 3 days. Check for liquid inside
the phone before replacing compartment covers
and reconnecting cords.
Adapter & Battery Information
x
Use only the supplied AC adapters. Use the proper adapter for the
base and any chargers.
x
Replace the battery when the talk or standby time becomes notice-
ably reduced. For replacements, call the Parts Department (see the
front cover).
AC adapter
Base
Charger
Part number
PS-0035
PS-0035
Input voltage
120V AC, 60 Hz
Output
voltage
8V AC @ 300mA
Battery pack (with normal use)
Part number
BT-1021
Capacity
300mAh, 2.4V DC
Talk time
about 7 hours
Standby time
about 6 days
Battery life
about 1 year
