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7.3 Troubleshooting
Error
Description
Solution
Er01
Overheated pellet hopper
Let the stove cool and check the pellet tank. Check if the space where the stove is installed is correctly ventila-
ted. Disarm the thermal security thermostat, it can be found below the power cable. Unscrew the black cap that
covers a white button, press the button until hearing a click. At this point the thermostat is reset. If there is no
click, the thermostat is faulty, contact Customer Support in your area.
Safety thermostat faulty
Er02 Low draft in the chimney
Clean the stove carefully, empty the inspection compartment with an ash vacuum cleaner. Make sure that
combustion chamber door and inspection compartment are closed tightly. Check if the flue pipe or air intake
are clogged.
Er03 Extinguishment due to low smoke tempera-
ture
Make sure to have pellets in the tank. Check if the burn-pot is clean (if it’s not self-cleaning) and not damaged.
Empty the ash drawer, clean the inspection compartment, check if there primary air inlet or flue pipe are clog-
ged.
Er05 Excessive smoke temperature
Clean the stove carefully, pay attention to the inspection compartment where the exhaust fan is situated. Check
the flue pipe.
Er07
Er08
Incorrect operation of exhaust fan or control
panel
Contact Customer Support in your area
Er11 System clock error
Contact Customer Support in your area
Er12 Failed Ignition
Clean the burner (if it’s not self-cleaning). Verify if the pellet in the hopper is dry and has an adequate dimen-
sions. Empty the pellet hopper and check if clogged. Refill the hopper, empty the burner and restart. If the
error persists, contact Customer Support in your area
Er15 Loss of voltage for more than 1 minute
If the power supply is missing only at the stove, check the power cable and the fuses at the main switch.
Er16 No signal between display and motherboard Contact Customer Support in your area
Er18 No pellet
Refill the pellet tank
Er25 Self-cleaning burner problem
Re-start the thermostove. If the error persists, contact Customer Support in your area
