Find out more at panmi.com.au/brands/unagi
Q:Can I ride on wet roads?
A: Our scooters have an IP-54 rating which makes it splash-proof*. You won’t have issues riding on damp
streets, but we strongly discourage riding in the rain and through puddles for safety reasons because it can be
difficult to tell how deep the puddle is. An unexpectedly large pothole hidden by a puddle can cause the rider to
fall.
Consistently exposing your scooter to water by riding through numerous puddles and in the rain is beyond the
protection of our IP54 rating and will not be covered under warranty.
Q:Can I ride tandem with a friend?
A: It is unsafe to ride with a friend on the same scooter. Although the E500 dual motor model can accommodate
up to 100kg, riding with two people on a single scooter presents safety hazards that prohibit us from
recommending doing so.
Q:Can the kick-to-start mode be disabled?
A: No, this is part of the scooter - no matter how of an advanced scooter rider you are! It’s a safety feature to
ensure that if you accidentally hit the throttle, your scooter isn’t going to zoom away without you.
Q:Do I need to wear a helmet, and is my scooter legal where I live?
A: We always recommend wearing a helmet and in most states wearing one is mandated by law. Each state and
territory in Australia has a different set of rules and regulations pertaining to the usage of e-scooters, including
where e-scooters can legally be used and whether these products need to be registered with the relevant road
traffic authority. Any user of this product must ensure that that they check and abide by their local by-laws and
use responsibly. Ride with caution and always wear a helmet and protective gear when riding your e-scooter.
Your safety should come first!
Q:Help I can’t get my handlebar onto my scooter!
A: Kindly try the following:
Pre-thread the screws into the bars and shaft. Occasionally there might be a bit of debris leftover from
manufacturing in the way for assembly. Put in the screws in this order: top front screw, top back screw, bottom
front screw, bottom back screw.
Q:My scooter is stuck upright and won’t fold! How can I fix it?
A: On occasion your one click folding mechanism may get stuck, but don’t worry this is a quick and easy fix! You
just need to alleviate some of the tension from the stem on the folding mech - it needs to be tight so the stem
doesn’t wiggle when you ride.
While still pushing down on both sides of the folding mech simply smack the stem forward (just beneath the
handlebars/display) and your scooter will fold right away.
FAQs
Model: The Model One (E500 Dual Motor)