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www.ultratecfx.com

 

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Contact Information

Head Office

Ultratec Special Effects
1960 Blue Heron Drive
London, Ontario N6H 5L9

Direct: 519-659-7972
Toll Free: 866-534-5557
Fax: 519-659-7713

Europe Office

Ultratec Special Effects GmbH
Dieselstrasse 30-40
60314
Frankfurt am Main
Germany

Direct:  49-69-87-000-1850
Fax:  49-69-87-000-1899

Canadian Shipping Address

(For All Canadian Repairs)
Ultratec Special Effects
1960 Blue Heron Drive
London, Ontario N6H 5L9

USA Shipping Address

(For All USA Repairs)
Ultratec Special Effects
640 Gadson Street
Groveland, Florida 34736

Please remember to include the 

RA Number on all items being shipped 

for repairs.

To retrieve an RA Number visit www.ultratecfx.com and click on the 
“Service” section.  Then click on “Return Authorization Request” which is 
located on the left hand side of the page.  
If you have any questions or require assistance please contact service at 
519-951-3357/866-534-5557 or by email at [email protected].

Warranty:

Hardware products come with a one year warranty on parts and labor. Unless stated otherwise, 
this will refer to manufacturer defects only. All warranty is based on destination of the original 
sale. Any additional costs incurred are the responsibility of the Dealer and/ or the customer. 
Abuse or poor maintenance is not accepted. Proof of purchase or proof of sale must always 
accompany all warranty returns. An RA (Return Authorization) number must be noted on 
the outside of each box being returned to our facility. Any package(s) without an RA number 
clearly marked, will not be accepted by our receiving department. Freight on warranty items are 
freight prepaid to our facility and we will prepay freight back to your facility following repair. 
This will be done by the most economical means available. Should you require the item express-
returned, the dealer is responsible for request indication and any difference in freight cost.
Export Distributors are required to carry out the warranty repair, parts will be supplied by 
Ultratec.

Return Policy:

Return of any product must be done within 30 days of purchase. The package must be 
returned freight prepaid and the RA number clearly marked on the outside of the box.

Warning:

Ultratec Special Effects considers all of it’s product to be safe for use in the application it was 
intended. Ultratec Special Effects takes no responsibility for misuse or incorrect use. Always 
refer to the Product Manual for proper use.

Warranty

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