24
14.AFTER-SALE SERVICE AND MAINTENANCE
The term of maintaining guarantee is main device 1 year and
spare part 3 months from the date of purchasing according to the
receipt. (Expendable is not included in it.) Others not included in
maintaining guarantee or over the time, we also supply to
maintain and renew but need charges. Please contact with the
dealer if need change of purchasing the parts and easily
expendable products.
A.
We will guarantee the quality of our equipment, normally
there is no quality problem
1. If there is a deficiency, please email or call us on the
reasons, it would be best to dealt with by email or telephone.
Because some of the problems are caused by using the
machine in a wrong way.
2. We suggest the client to take photos of the area where the
problem occurs, we will pass them to our technician , our
technician will give a satisfactory answer within 1-7
working days
3. If the problem comes from the spare part within the
warranty, we could consider in changing the spare part to
our client, which could be sent with his/her next order. If the
next order is uncertain, we could pay freight cost to send the
spare parts.
4. If the problem comes from the main device within the
warranty, we could advice our client to post the device back
to our company for repair by ordinary post, or we could
re-send a new one to our client. If the cost of posting the