12
Claims under Limited 5-Year Warranty:
At the time you request an RMA,
you must notify UltraLink if you feel that you have a claim. Upon receipt
of the RMA number you may return the unit to UltraLink at the address
given to you by the customer service department. Please note that you are
responsible for any and all charges related to shipping the unit to UltraLink
for evaluation. If damage was indicated on your RMA request, UltraLink
will mail you a claim form to be completed and returned within 30 days.
Determination of Failure:
UltraLink Products, Inc. will evaluate the
UltraPower product for surge damage. The unit must show signs of surge
damage or must be performing outside of design specifications in respect
to its surge protection capability. Opening the enclosure, tampering with,
or modifying the unit in any way shall be grounds for an automatic denial
of your request for payment. After evaluating all information provided,
UltraLink shall, in its sole discretion, determine whether or not your claim
meets the requirements for payment under the provisions of this policy.
If the unit shows no signs of AC power or signal line surge damage and is
working within design specifications, UltraLink will return the unit to you
with details of our examination and the test results, notifying you of the
rejection of your claim.
Payment of claims:
Should UltraLink determine that the product is
damaged, UltraLink will, at its discretion, pay for the cost of the repair of
the product, or send you a replacement unit.
Other Insurance Coverage and Warranties:
This coverage is secondary
to any existing manufacturer’s warranty, implied or expressed, or any
insurance and/or service contract that may cover the loss including your
homeowner’s or renter’s insurance policies.
Exclusions: This Limited 5-Year Warranty does not cover the following:
Service charges, installation costs, reinstallation costs, setup cost,
diagnostic charges; periodic checkups; routine maintenance, loss of use
of the product, costs or expenses arising out of reprogramming or loss of
programming and/or data, shipping charges or fees, service calls, loss or
damage occasioned by fire, theft, flood, wind, accident, abuse or misuse,
and products subject to manufacturer’s recall or similar event.
As To Each Warranty:
Any technical or other advice offered before or after delivery with respect
to the use and application of the product is furnished without charge and
subject to the understanding that such advice is issued at the purchaser’s
sole risk without any limitation or modifications of any disclaimer or other
provision contained herein.
The above are in lieu of all other warranties, express or implied, including
implied warranty of merchantability and fitness for a particular purpose.
In no event shall UltraLink be liable for special, incidental, consequential
or indirect damages. This warranty may not be modified except in writing,
signed by an officer of UltraLink.
REGISTRATION
Please register your product at:
ultralinkproducts.com
. Failure to register
will not diminish your warranty rights.
HOW TO MAKE A CLAIM
In the event damage has occurred to products, you must follow these
instructions:
(1.) Contact UltraLink within ten (10) days after you discover a product defect
(or should have discovered it, if such product defect was obvious)
(2.) Give a detailed explanation of how the damage occurred;
(3.) Obtain a Return Merchandise Authorization number (RMA);
(4.) Upon receipt of a claim form (which may be sent to you after you have
filed your formal warranty claim), fill out the claim form entirely;
(5.) Return the products, shipping Prepaid by you (to be refunded if you
are entitled to a remedy under the scope of this Limited 5-Year Warranty),
to UltraLink for verification of damage, along with a copy of your Original
Sales Receipts and Proof of Purchase (UPC label or packing slip) for such
products, the completed claim form, and printed “Return Authorization
Number” on the outside of the return package (the claim form will include
instructions for return).
TELEPHONE CONTACT NUMBERS:
United States: (909) 947-6960
Canada: (905) 479-2831
13
Summary of Contents for Planet Green PG-503
Page 3: ...PG 503 User Guide...
Page 12: ...PG 805 User Guide...
