What to do if things go wrong
SELF HELP
If the shower is not working satisfactorily, make the following checks before calling out the
contractor. Any of these adjustments could restore the performance
a) The shower
cycles from HOT
to COLD
The shower temperature is set too hot causing the thermal cut-out
(safety device) to operate.
Turn the temperature knob fully clockwise to increase the water flow.
MEDIUM setting may need to be selected.
Slowly increase the water temperature by turning knob anti-clockwise
until a comfortable showering temperature has been reached.
You MUST WAIT approximately 20 seconds for each adjustment to
affect the water temperature.
b) Water too HOT
Increase water flow by adjusting the temperature control clockwise.
Clean spray plate holes.
Select outer or combination spray patterns.
Switch power to MEDIUM setting.
Increase pressure of water supply e.g. fully open service valve or stop
cock. Check hose is not kinked restricting the water flow.
c) Water too COLD
Decrease water flow by adjusting the temperature control anti-clockwise.
Select inner or outer spray patterns only.
Switch power to HIGH setting.
d) Spray pattern
poor
Clean spray plate and flush heater with handset removed.
Select inner / outer spray pattern.
e) Water goes cold
while using
shower
Check power setting lights are on
Check water pressure has not fallen so far as to let pressure switch cut
out, e.g. another tap drawing water off.
Raise position of handset
.
f) Broken parts
Please contact our spares department on 0844 372 7750.
Fitting instructions are provided with spares.
PROFESSIONAL SERVICE
If the previous checks fail to restore the performance, you should either contact the
Technical Advisory Service or seek the assistance of a qualified plumber and / or electrician.
The person who installed the shower is probably the best one to repair it and is certainly
the person to contact if you have a problem in the guarantee period.
The following additional checklist is provided for the benefit of the qualified serviceman.
WARNING – SWITCH OFF THE ELECTRICITY AT THE ISOLATING SWITCH BEFORE
REMOVING THE COVER TO MAKE CHECKS.
a) Water too HOT
Water flow restricted by blockage in filter of solenoid valve.
Switch off water and undo plastic nut on elbow, loosen brass nut to
swing elbow away from solenoid.
Remove filter in solenoid with long nosed pliers and flush clean.
b) Water too COLD
Check circuit through thermal cut-out
Check circuit through microswitch on the pressure switch
Check each element circuit.
Check tightness of electrical connections.
c) Water discharge
from pressure
relief valve
Check for cause of high pressure and remove it.
Blockage on outlet i.e. blocked spray plate.
Replace the pressure relief disc (not covered by guarantee).
d) Water does not
flow when
button ‘A’, ‘B’
or ‘C’ is pressed
Ensure flying lead from the PCB has been connected to the front cover.
Check the circuit through the solenoid coil.
Check circuit through microswitch
Possible PCB fault, if defective, then replace.
Power supply not reaching shower.
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Summary of Contents for AX310
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