Ultra electronics HYPERSPIKE HS-18 RAHD, Operation And Maintenance Manual, Page: 45 / 60

HyperSpike ® HS-18 RAHD Operation and Maintenance Manual
Copyright © Ultra Electronics USSI Columbia City, IN 46725 USA
90207A-MAN-HS18RAHD
REV C
40
7.2. Testing for Network Connectivity
The HS-18 RAHD defaults to a Static IP address (see Section 4), but can be configured for another
Static IP or to accept an IP Address from a DHCP server. If your RAHD is configured for DHCP,
check to see that the DHCP server on your network has issued an address to the HS-18 RAHD. If
you don’t know how to do this, contact your network manager.
Once the IP address of the HS-18 RAHD has been identified, attempt to ping the device from another
computer on the network. If repeated attempts to ping the device fail, your network may not be
configured properly.
7.3. Troubleshooting Software
If you are experiencing issues when connecting to an HS-18 RAHD, the following
troubleshooting plan may help to resolve your problems:
Case 1: Indicator light (next to the device name) is red

Verify the device is not already being accessed by another user.

Ensure the IP address listed when clicking on the device s
ettings “gear” icon, as
shown in Figure 9, is the correct address. If you are unaware of the IP address,
consult your network manager. If the address is wrong, remove the improperly
configured device as described in Section 5.4.

Power Cycle the unit by powering off for 60 seconds and powering back on.
Figure 54: Indicator Light in Red State
Case 2: Indicator light is orange

Power Cycle the unit by powering off for 60 seconds and powering back on.
If problems persist, contact Ultra Electronics USSI using the contact information listed in
Section 8.