If your speaker is upside-down or on its side, try placing it right-side up with the volume
buttons facing away from you — this places the listening microphone at a better position
to hear you.
If your speaker is in the middle of a large or empty room, try placing the speaker closer to
a wall — walls help redirect your voice towards the listening microphone.
22
Can I use another cable and adapter for my POWER UP charging dock?
Yes, you can, but we highly recommend using the cable and power adapter that came with your
BLAST and MEGABLAST. You cannot use a micro USB cable and only connect to your
computer for power. There is not enough power from your computer’s USB to power the dock
(POWER UP).
23
Can I connect my POWER UP charging dock to a computer or laptop to charge my speaker?
We highly recommend using the power adapter that came with your BLAST and MEGABLAST.
Charging from a computer or laptop will result in your speaker not charging at all.
24
Unable to pair or set up speaker on Android
If you pair your speaker from your phone’s Bluetooth settings before setting up your speaker
with the BLAST & MEGABLAST by Ultimate Ears app, you may not be able to complete the
setup successfully. Try the steps below then try the setup again.
1.
Go to your phone’s Bluetooth settings and in the Paired Devices list, unpair the speaker.
The steps for doing this may differ depending on your device. For example,
Settings
>
Connections
>
Bluetooth
> Tap the gear icon > tap
Forget device
.
2.
Turn Bluetooth on your phone
OFF
and then
ON
briefly.
3.
Turn the speaker
ON
and then press and hold the power button (the large one on top) and
the volume down button (on the front of the speaker) at the same time for 10 seconds
4.
Once you hear the speaker make a clapping sound, it’s successfully cleared its local
cache and will then shut down
5.
Delete the app and then download and reinstall a fresh version from the Play store.
6.
Turn the speaker back
ON
.
7.
DON’T pair to Bluetooth — instead, launch the app and go through the setup steps as
instructed in the app. The app will prompt you to pair during the setup process.
8.
Make sure you have access to a Wi-Fi network so you can update the firmware on the
speaker.
