Ultimate Ears Boom Software Instructions Download Page 1

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The app does not recognise the speaker in iOS 13

After updating to iOS 13, you will need to allow the app to access Bluetooth. To do so, in your
iOS Settings, go to your speaker’s app settings and turn on the Bluetooth access.

Summary of Contents for Boom

Page 1: ...s not recognise the speaker in iOS 13 After updating to iOS 13 you will need to allow the app to access Bluetooth To do so in your iOS Settings go to your speaker s app settings and turn on the Blueto...

Page 2: ...In case you have installed the app after the iOS update you will be prompted with a message...

Page 3: ...requesting Bluetooth access for the app In this case just click on OK to give access...

Page 4: ...easy and can be wirelessly downloaded through your ULTIMATE EARS speaker app To get started connect your ULTIMATE EARS speaker to your smart device open the app for your ULTIMATE EARS speaker and tap...

Page 5: ...th Alexa s Play Everywhere feature 8 Why can t you pair this with BOOM MEGABOOM or WONDERBOOM 9 How do I get the pairing feature in the BLAST MEGABLAST app Once you ve updated to the newest firmware y...

Page 6: ...air up to eight BLAST or MEGABLAST speakers Any combination of BLAST and MEGABLAST speakers are supported for pairs 16 Wie paire ich meine Lautsprecher Es gibt 2 M glichkeiten ber die App ffne die App...

Page 7: ...esponsive speaker and reset it to the factory default settings The tool also has the ability to gather diagnostic information that can be emailed to Customer Care to help them troubleshoot problems Th...

Page 8: ...tion between the speaker and your computer and then click Refresh Data in the upper left corner of the tool 6 If the tool still doesn t detect your speaker please contact Ultimate Ears Support 7 Once...

Page 9: ...After resetting the speaker you ll need to go through the app setup again before you can connect to Wi Fi or use Alexa 9 Once the reset completes turn your speaker on and use the BLAST MEGABLAST app...

Page 10: ...it on now If the utility doesn t recognize your speaker click Refresh Data in the upper left corner of the tool 4 Under Reset To Factory Defaults click Create Diagnostic File 5 Review the information...

Page 11: ...of the speaker large hash button to turn the speaker off then back on again Try a Factory Reset See Perform a Factory Reset for more information 20 Does Ultimate Ears listen to me or store any informa...

Page 12: ...droid If you pair your speaker from your phone s Bluetooth settings before setting up your speaker with the BLAST MEGABLAST by Ultimate Ears app you may not be able to complete the setup successfully...

Page 13: ...ready to take full advantage of all the features your speaker comes with 1 Get the latest version of the Ultimate Ears App from either the Apple App Store or the Google Play Store 2 Make sure you have...

Page 14: ...before you can manually check for updates If prompted follow the instructions to update your speaker s firmware 30 How do I redeem my three month subscription to Amazon Music Unlimited Family Plan As...

Page 15: ...ter the free trial ends What is the Amazon Music Unlimited Family Plan The Amazon Music Unlimited Family Plan allows you to stream music on up to 6 devices at the same time See here for details https...

Page 16: ...o allow you to connect to a different WiFi network if you bring your speaker outside of your network 34 Issues during Amazon login If you re having issues logging into Amazon during setup check the fo...

Page 17: ...2 In your device s Bluetooth devices list look for your speaker BLAST or MEGABLAST and tap it to connect 3 You will hear a tone indicating that the speaker is connected and the Bluetooth LED will be...

Page 18: ...to 30 seconds to update and reflect the speaker s connection status 40 What to do if the firmware update fails If you re trying to update your speaker and the update fails try the following 1 Make su...

Page 19: ...connect to the new network in the speaker Settings menu 43 Find the speaker during setup To ensure the app can find your speaker during setup check the following Make sure the speaker is turned on bef...

Page 20: ...o 30 minutes NOTE If your speaker has been exposed to chlorine or salt water make sure you clean it afterwards To clean your speaker 1 Run your speaker under clean water 2 Use a minimal amount of mild...

Page 21: ...s app Turn your speaker off and then back on Turn your iOS device off and then back on If your iOS device still won t connect you should re pair your device with your speaker Here s how 1 In the Bluet...

Page 22: ...and speaker 53 Can I revert my firmware to a previous version No you cannot revert firmware once you update 54 Cleaning your speaker To clean your speaker 1 Run your speaker under clean water 2 Use a...

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