Important Warning Regarding Emergency Calls
NOTE THAT THE LIMITATIONS SET FORTH BELOW ARE APPLICABLE TO
ALL EMERGENCY CALLS, FUNCTIONS AND SERVICES, INCLUDING 911,
ENHANCED 911 AND 112 CALLS (COLLECTIVELY, “EMERGENCY SERVICES”).
1. You should be aware that:
a. Emergency Services may not connect to the Public Service
Answering Point (“PSAP”), or may ring to the administrative line
of the PSAP, which may not be staffed after hours, or by trained
emergency operators.
b. VoIP customers may need to provide location or other information
to their VoIP providers, and update this information if they change
locations, for their Emergency Services to function properly.
c. VoIP service may not work during a power outage, or when
the Internet connection fails or becomes overloaded. Consider
installing a backup power supply, maintaining a traditional phone
line or having a wireless phone as a backup.
d. VoIP service will not function if the telephone equipment or other
equipment necessary to place calls is not correctly configured.
e. Emergency Services may correctly connect to the PSAP, but may
not transmit the user’s phone number and/or location information.
f. VoIP calls may not be capable of being received and/or processed
by an emergency call center due to the center’s technical
limitations.
g. VoIP calls may be affected by other factors or force majeure events,
such as the quality of the broadband connection and network
congestion.
2. You should:
a. Provide your accurate physical address to your interconnected
VoIP service provider to ensure that emergency services can
quickly be dispatched to your location.
b. Be familiar with your VoIP service provider’s procedures for
updating your address, and promptly update address information
in the event of a change.
c. Have a clear understanding of any limitations of your Emergency
Services.
d. Inform children, babysitters and visitors about your VoIP service
and its Emergency Services limitations.
3. By installing the phone, you are affirmatively acknowledging that (i)
you have read and understood this Warning, (ii) you understand that
you may not be able to contact emergency services by dialing or using
any Emergency Service, and (iii) you understand that you must inform
users of the phone that they may not be able to contact emergency
services by dialing or using any Emergency Service.
4. IN NO EVENT SHALL UBIQUITI NETWORKS, ITS AFFILIATES,
OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS
OR ANY OTHER THIRD‑PARTY PROVIDER OR VENDOR WHO MAY
FURNISH SERVICES OR PRODUCTS TO YOU IN CONNECTION WITH
THE VOIP SERVICES OR THE EQUIPMENT BE HELD LIABLE FOR
ANY CLAIM, DAMAGE, OR LOSS WHATSOEVER ARISING FROM OR
RELATING TO EMERGENCY SERVICES, AND YOU HEREBY WAIVE
ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION ARISING
THEREFROM OR RELATING THERETO.
