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Troubleshooting the Installation

Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017



Power cycle the EVW32C by removing the power adapter from the electrical outlet

and plugging it back in. Wait for the gateway to re-establish communications with

your cable service provider.



Check General Connectivity Issues:



If your PC is connected to another hub or gateway, connect the PC directly into an

Ethernet port on the EVW32C.



If you are using a cable splitter, remove the splitter and connect the gateway

directly to the cable wall outlet. Wait for it to re-establish communications with the

cable service provider.



Try a different cable. The Ethernet cable may be damaged.

Summary of Contents for EVW32C

Page 1: ...eway Firmware Version 2 2 xxxx Subscriber User Manual March 2017 www ubeeinteractive com Polarisavenue 77 2132 JH Hoofddorp The Netherlands 31 0 203038371 Sales email eusales ubeeinteractive com Suppo...

Page 2: ...internal or external to Ubee except in accordance with applicable agreements contracts or licensing without the express written consent of Ubee and the business management owner of the material Ubee...

Page 3: ...anding LED Behavior 6 1 4 Understanding Specifications Standards and Firmware 8 1 5 Understanding Default Values and Logins 10 1 6 Understanding the Device Label 11 2 Installing the EVW32C 13 2 1 Sett...

Page 4: ...Understanding the Gateway Menu 34 6 1 Using the LAN Option 35 6 1 1 Using the Setup Option 35 6 1 2 Using the DHCP Option 36 6 1 3 Using the Static Lease Option 37 6 2 Using the WAN Option 38 6 3 Usin...

Page 5: ...Option 64 6 4 9 Using the DMZ Option 65 6 4 10 Using the DDNS Option 66 6 5 Using the Management Option 67 6 5 1 Using the Backup Option 67 6 6 Using the VPN Option 70 6 6 1 Using the Basic Option 71...

Page 6: ...derstanding Safety and Regulatory Information Use the following information to better understand safety and regulatory standards to install maintain and use the EVW32C Advanced Wireless Voice Gateway...

Page 7: ...uthorities for information on how electrical appliances can be recycled For more information regarding collection and recovery of packaging and packaging waste within specific jurisdictions contact Ub...

Page 8: ...pment The Standby Regulation and regulation 278 2009 The Power Supply Regulation The following standards apply EN300328 EN301893 EN301489 1 EN301489 17 EN50385 EN55022 EN55024 EN60950 1 EN301893 1 2 U...

Page 9: ...l March 2017 4 Item Description 1 RJ45 Cable Ethernet Length 6 0 ft RoHS UL compliant Sample image actual appearance subject to change 1 RJ11 Cable Telephony Sample image actual appearance subject to...

Page 10: ...m Description RESET Restores the settings of the device including wireless and custom gateway settings Use a pointed object to push down the reset button To power cycle the device hold for less than 5...

Page 11: ...s WPS Located on front panel this button is used for the WiFi Protected Setup WPS method to connect a PIN protected WiFi device to the cable modem Refer to Using the WPS Option on page 40 for more inf...

Page 12: ...d On On Off WPS Stop Flash WPS Start On Attach Device VoIP Registration On On On On Blink On strobe on link activity On strobe on link activity Off VoIP Registered On On On On On On strobe on link act...

Page 13: ...channels EuroDOCSIS 41 71 Mbps 64 QAM 55 62 Mbps 256 QAM Total Max Bandwidth 24 Channels EuroDOCSIS 1029 Mbps Symbol Rate 6 952 Msps EuroDOCSIS RF cable Input Power one channel 17 to 17dBmV Input Imp...

Page 14: ...4GHz band 802 11a b g n compliant with link speeds up to 300Mbps 2 Tx and 2 Rx antennas 802 11ac Beam Forming focuses the signal toward each client contracting the transmission so more data reaches t...

Page 15: ...efault values for your region Local Port Address 192 168 100 1 Web Interface http 192 168 100 1 Operation Mode NAT Mode Subnet Mask 255 255 255 0 Wireless Defaults Primary SSID WiFi network name The l...

Page 16: ...UI Locally on page 19 for detailed instructions 1 6 Understanding the Device Label The following is an example of the housing label for the EVW32C Descriptions follow Item Description Model No Display...

Page 17: ...ber User Manual March 2017 12 MTA MAC Displays the MTA MAC address of the device RTR MAC Displays the router MAC address of the device H W version Displays the internal version number that identifies...

Page 18: ...during the transition Typically the service provider initially configures and connects the device To set up the device 1 Remove the contents from the device packaging 2 Place the EVW32C in a central l...

Page 19: ...rnet cable included in the product package to your computer s Ethernet port Connect the other end to one of the ETHERNET ports on the back panel of the EVW32C 6 Connect a coaxial cable not included in...

Page 20: ...e device functionality See the following Connecting an Ethernet Device on page 15 Connecting a Wireless Device on page 16 Connecting a Telephone Line on page 17 2 2 1 Connecting an Ethernet Device You...

Page 21: ...click your SSID in the wireless networks window The SSID WiFi network name The last 6 characters of the cable modem MAC address The SSID is printed on the device label Example for a device with cable...

Page 22: ...RJ 11 telephone cable 2 Pick up the telephone line and listen for a dial tone 3 Make a phone call and or have someone call you to verify a successful connection 2 3 Troubleshooting the Installation Us...

Page 23: ...ay to re establish communications with your cable service provider Check General Connectivity Issues If your PC is connected to another hub or gateway connect the PC directly into an Ethernet port on...

Page 24: ...page 21 3 1 Accessing the Web User Interface UI Locally Access the Web UI for the EVW32C from a Web browser such as Google Chrome on a Windows computer or Safari on a Mac To access the Web user inter...

Page 25: ...h 2017 20 5 After clicking Apply the standard login screen appears Enter the Username and Password you created in the previous step then click Login The System Information screen below is displayed an...

Page 26: ...displayed and provides basic information about the EVW32C Refer to Using the System Information Option on page 22 for screen field descriptions 3 2 Logging Out of the Web User Interface To log out of...

Page 27: ...Ubee Interactive Logging Out of the Web User Interface Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual March 2017 22...

Page 28: ...Option on page 26 Using the Provisioning Option on page 27 Using the Management Option on page 29 Using the Diagnostic Option on page 30 To access cable modem options 1 Access the Web user interface R...

Page 29: ...the device model number Hardware Version Displays the internal version number that identifies the hardware design Firmware Version Displays the firmware version of the device Boot Version Displays the...

Page 30: ...frequency and displays information about connection status and downstream upstream channel bonding statistics Downstream displays detailed information on the network traffic from the service provider...

Page 31: ...device This method is determined by the service provider Frequency Displays the downstream channel frequency on which the device is locked Power Displays the receiver power level in decibel millivolt...

Page 32: ...he cable modem Dynamic Host Configuration Protocol DHCP and modem status information To access the provisioning menu 1 Click Cable Modem from the main menu 2 Click Provisioning from the left side menu...

Page 33: ...ime offset Lease Time Remaining Defines the DHCP lease time duration in minutes between 1 and 71582788 A DHCP user s PC gets an IP address with a lease time When the lease time expires the PC must con...

Page 34: ...n example DHCP Displays whether DHCP is completed Time of Day Displays whether the time of day is completed Download CM Config File Displays the name of the configuration file and if download was comp...

Page 35: ...operators to reduce service calls allowing technicians to troubleshoot issues during an installation After installations it allows cable operators to collect RF diagnostics data from each unit to ana...

Page 36: ...he default settings PRESET Resets all the settings back to default values HOLD Stops the spectrum analyzer from running RUN Starts the spectrum analyzer Settings This section contains all the supporte...

Page 37: ...EVW32C Topics See the following topics Using the Status Option on page 32 To access the telephony menu 1 Access the Web interface Refer to Accessing the Web User Interface UI Locally on page 19 2 Clic...

Page 38: ...ther telephony provisioning is complete Register with Call Server Displays the status of the MTA s registration to the service provider s call server per line Disconnected Operational Registration Com...

Page 39: ...ol Option on page 44 Deploying and Troubleshooting the Wireless Network on page 46 Using the Advanced Option on page 51 Using the Connected Devices Option on page 52 Using the Options Option on page 5...

Page 40: ...ion LAN WAN WLAN Advanced Management VPN Parental Control 6 1 Using the LAN Option Use the LAN option to configure common gateway parameters and DHCP dynamic host configuration protocol behavior To co...

Page 41: ...nes the local IP address which is the default gateway address for all wired LAN hosts that connect to the EVW32C Subnet Mask Displays the Subnet Mask for the LAN interface Primary DNS Allows you to en...

Page 42: ...HCP Mode DHCP Server Enables Yes or disables No DHCP on the EVW32C If No is selected all the static DHCP settings on this screen are ignored Apply Saves changes DHCP Settings DHCP Start IP Defines the...

Page 43: ...enu 2 Click WAN from the left side 3 The WAN Status screen is displayed Field descriptions are listed below the screen example Label Description Index Provides an index number for each client that con...

Page 44: ...main menu 2 Click WLAN from the left side menu 3 The following sub menu items are available for selection Basic Security WPS Access Control 6 3 1 Using the Basic Option The Basic option is used to co...

Page 45: ...teway Subscriber User Manual March 2017 40 IMPORTANT NOTE The EVW32C is a dual band concurrent wireless gateway supporting operation of both the 2 4GHz and 5GHz radio bands simultaneously Both radios...

Page 46: ...layer data rate from 54 Mbit s to a maximum of 600 Mbit s with the use of four spatial streams when at a channel width of 40 MHz Options are 2 4GHz B G N mix G N mix B G mix N only 5GHz A N AC mix N A...

Page 47: ...information regarding wireless default values see Understanding Default Values and Logins on page 10 Field descriptions are listed below the screen example Apply Saves all screen changes when clicked...

Page 48: ...lection of the security mode Options are Disable WEP 128 WEP 64 WPA Personal default setting WPA Enterprise WPA version Allows you to select the WPA version Options are Version 1 Version 2 v1 v2 Mix d...

Page 49: ...disable the WPS option WPS Mode Allows you to choose between the 2 WPS modes 1 PIN User must enter the client WPS Pin Note When PIN is selected the WPS Client Pin field will appear 2 PBC Push Button...

Page 50: ...ient to connect to this device However if you use other security mechanisms for access to the wireless network clients must still adhere to those restrictions Disabled is the default setting Allow cre...

Page 51: ...en Apply Saves changes when clicked Connected Clients Lists wireless clients currently connected listed by MAC address MAC Address Displays the MAC addresses entered in the MAC Addresses field see abo...

Page 52: ...onnected client Refer to Using the Access Control Option on page 44 This value is used in the formula further below 4 Use the following table to determine what materials the wireless signal must trave...

Page 53: ...he EVW32C and a Wireless Client Example 30dBm 67dBm 37dBm allowable free space loss for a 54Mbps connection 37dBm 24db foot for open space 154 16 feet 6 Once you know the optimal feet distance between...

Page 54: ...2 4GHz and 5GHz bands Checking Wireless Signal Strength and Speed Windows PC Apple Mac 1 Click the Wireless networking icon in the system tray to display a list of available wireless networks 1 Hold...

Page 55: ...n the Americas Each available channel is 22MHz wide Since channels overlap it is best to choose channels that have the least overlap typically 1 6 and 11 in the Americas and 1 5 9 and 13 in Europe Ove...

Page 56: ...ure advanced gateway setting such as MAC filtering and port forwarding To configure Advanced gateway settings 1 Click Gateway from the main menu 2 Click Advanced from the left side 3 The following sub...

Page 57: ...e the wireless client s polled values were sent to the device The values include all information shown on this screen The lower the number the more current its data RSSI dBm Displays the received sign...

Page 58: ...trength from the device to the wireless cable modem This value is commonly used to assist in troubleshooting wireless performance issues A signal strength between 0dBm and 65dBm is considered optimal...

Page 59: ...ernet When disabled PING access is allowed to occur which is necessary for the remote configuration of some VoIP phones e g Cisco Polycom etc IPsec Pass Through When enabled allows encrypted IPsec VPN...

Page 60: ...eft menu d Click Options from the sub menu e Check the UPnP Enable box f Click Apply g Test your local host or application such as your Xbox to see if it is functioning properly Continue with port for...

Page 61: ...sts data for example a game or other service These port numbers should be available in the documentation associated with the application NOTE For detailed information on port forwarding including how...

Page 62: ...ich to forward data External Start Port Defines the port number to start the range of ports to publish to the Internet External End Port Defines the port number to end the range of ports published to...

Page 63: ...IP address in the Local IP field 5 Define ports used by the Xbox in the Local Start Port and Local End Port fields Define the same ports used by the Xbox in the External Start Port and External End P...

Page 64: ...Using the MAC Filtering Option The MAC Filtering option allows you to filter MAC addresses to block Internet traffic from specific network devices on the LAN MAC filtering establishes a list and any...

Page 65: ...ions are listed below the screen example NOTE Use caution when assigning port filtering by port range You may accidentally prevent traffic that should pass through your network such as http or email P...

Page 66: ...LAN IP address Port triggering defines two kinds of ports trigger port and target port The trigger port sends a service request from a LAN host to a specific destination port number The port the LAN...

Page 67: ...he EVW32C forwards the traffic to John s computer IP address 4 Only John can connect to the Real Audio server until the connection is closed or expires To set up port Triggering 1 On the Port Triggeri...

Page 68: ...g port number in a range of port numbers Trigger End Port Allows you to enter a port number or the ending port number in a range of port numbers Target Start Port Allows you to enter a port number or...

Page 69: ...Deletes all entries in the forwarding table Edit Displays fields for the rule selected in order to change values Remove Deletes the selected rule Label Description IPv4 Firewall Protection Defines th...

Page 70: ...figurations To set up a DMZ host 1 Connect a PC to an Ethernet port on the EVW32C Make sure both devices are powered on and functioning 2 Connect a home gateway or other device you wish to be in the D...

Page 71: ...e EVW32C Advanced Wireless Voice Gateway is provided through a third party and can be purchased from Dynamic Network Services Inc at www dynDNS com Label Description DMZ Address Defines the IP address...

Page 72: ...ft side menu 3 The following sub menu is available for selection Backup 6 5 1 Using the Backup Option The Backup option let s you back up your device configuration or restore the EVW32C to a previousl...

Page 73: ...e Save File option and click OK The file will be saved to your Downloads folder as a binary file bin titled GatewaySettings bin 6 5 1 2 Restoring the EVW32C to a Previously Saved Configuration To rest...

Page 74: ...acked up file appears to the right of the Browse button Click the Restore button You are advised that you will be required to reboot the device Click OK You are then notified that the device has been...

Page 75: ...e transmission is part of a private network A VPN tunnel is established in two phases Phase One Establish an Internet key exchange IKE security association SA between the device and the remote IPsec r...

Page 76: ...Basic Option The Basic option displays an overview of the VPN settings From this screen you can access configuration options for the selected VPN tunnel Field descriptions are listed below the screen...

Page 77: ...reen example Label Description Tunnel Lists the number of the VPN tunnels available to edit If no tunnels exist the list shows Tunnel list is EMPTY Name Displays the name for the tunnel Enabled Disabl...

Page 78: ...D5 and SHA1 and three key groups DH1 and DH2 DH5 when you configure a VPN rule The identity type and content act as an extra level of identification for incoming SAs In Aggressive mode see IKE negotia...

Page 79: ...hentication Defines which hash algorithm to use to authenticate packet data in the IKE SA MD5 message digest 5 produces a 128 bit digest to authenticate packet data default setting SHA1 secure hash al...

Page 80: ...ating parties are negotiating authentication phase 1 Quicker than Main Mode Perfect forward secrecy PFS Enables or disables the perfect forward secret PFS option This option is disabled by default in...

Page 81: ...t the user name cannot contain any spaces To activate the selected user check Enable To remove a user select the user from the drop down menu and click Remove User Password Defines the password for th...

Page 82: ...ist and a white list check the White List Access Only box to force the EVW32C to execute the policy for the selected user Time Access Rule Selects a defined time access rule to apply to the selected u...

Page 83: ...move Keyword Removes a keyword from the list Select the keyword and click the Remove Keyword button Blocked Domain List Displays Web domains for example unwanted com you can use to block access to tho...

Page 84: ...ect the policy from the drop down list and click Remove Days to Block Enables you to select the days to block Internet access Time to Block All day or a specific time frame Defines the times to block...

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