UBC-001 UBabyCare User Manual
Troubleshooting and FAQ
Problem
Possible cause
Remedy
False alarm
•
The baby may have
excessive movement when
the caretaker/sibling is playing
next to the baby or attending
to the baby’s need (changing
diapers, feeding, patting)
•
External event such as
patting action, high vibration
or motor-running activities
near the mat
•
Switch off the Receiver
when the parent/caretaker/
sibling is attending to the
baby. Switch it on again to
continue monitoring when
baby is asleep.
No alarm tone
•
Battery may be low
•
Check battery level and
replace battery if needed.
No movement
detected
•
The sensitivity level may be
low.
•
Adjust up the sensitivity
level with the SELECT button
‘M’ (Movement)
display on the
Receiver when
baby is sound
asleep
•
Baby may have strong
movement patterns
•
Adjust down the
sensitivity level with the SELECT
button
Out of range
indication
•
The mat and Receiver are
too far apart.
•
The mat or Receiver may
be placed near large metal
objects.
•
The link between the mat
or Receiver may be lost
•
Battery is not inserted on
the mat.
•
Try to adjust the relative
distance nearer between the
mat and Receiver.
•
Power off and on again
for both the mat and
Receiver to try establishing
the link.
•
Enable manual pairing
by powering on 1 mat and 1
Receiver. (refer to Operation
of the UBC Section:
Other of indication)
•
Ensure battery is inserted
on the mat side
Wireless link loss
•
Range too far between
mat and Receiver
•
Maintain closer range
between mat and Receiver
•
Low battery
•
Replace batteries
Low battery
indication
•
Batteries on the mat or
Receiver may be low or faulty.
•
Replace batteries
E1
•
The fiber sensor is broken
•
Mat is no longer
functioning. Please contact
your service center.
E2
•
Extreme low battery level
of the mat
•
Replace batteries for the
mat
E9
•
Device Malfunction
•
Please contact your
service center
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