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uAttend CB5000, Product Manual

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23

ERROR MESSAGE

NOTES

NET NOT FOUND

This message displays if the time clock is not currently plugged in to any

networking device, or the networking device it is plugged into is turned off or is

not functioning correctly.

SORRY, DEALER ID NOT

FOUND

TrackMyTime.com will report this error if the Dealer ID you entered is not valid.

Please contact your dealer representative for assistance.

UNSUCCESSFUL LOGIN When you attempt to log in to TrackMyTime.com, the login form refreshes. This

indicates that the username/password combination that you entered was not

correct.

If you have forgotten your username and/or password, click on the Email

username/password link at the top of the page.

SORRY, USER NOT

FOUND

This message displays if a user attempts to punch in, but their RFID card or PIN

number has not been assigned to their user profile.

TROUBLESHOOTING

See the following table for help with the error messages that you might

encounter with your CB Series Time Clock.

10

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Summary of Contents for CB5000

Page 1: ...CB5000 CB5500 Product Manual...

Page 2: ...NT 4 04 EMPLOYEES 10 03 DEPARTMENTS 8 06 TIME CLOCK ACTIVATION 13 CONTENTS 05 RFID CARD REGISTRATION 12 12 LIMITED WARRANTY 29 08 KEYPAD 18 09 MENUS 20 10 TROUBLESHOOTING 23 07 WALL MOUNT 16 11 CHARAC...

Page 3: ...rst we ll begin in the Cloud then we ll finish with the Time Clock Once you ve completed the following 5 easy steps your employees will be ready to use the time clock CREATE YOUR ACCOUNT RFID CARD REG...

Page 4: ...ime com Creating your uAttend Account Open your web browser and visit www TrackMyTime com signup then follow the prompts CREATE YOUR uATTEND ACCOUNT Before you can set up your new uAttend Time Clock y...

Page 5: ...5 Here are some helpful tips to make the setup as smooth as possible Your Dealer ID will be found on the back of your Quick Start Guide If the Dealer ID is missing please contact Customer Support...

Page 6: ...trackmytime com When selecting your plan size keep in mind that your employees are your hourly workforce Supervisors not paid hourly and administrators are not included in this number Your plan is mo...

Page 7: ...7 Your login URL is going to become the web address for your company s uAttend Portal For example The Great Cookie Co may become trackmytime com gr8cookieco trackmytime com gr8cookieco...

Page 8: ...rtment settings such as Punch Rounding and Overtime Rules during the initial setup or you may choose to enter that information later 03 1 Select the Departments tab on your Dashboard 2 Select Add Depa...

Page 9: ...ditional department settings on this screen now or enter that information later 5 Select a Save Add New to add a new department b Save Continue to add more rules and policies c Save Close to move to t...

Page 10: ...d 2 Select Add User ADD EMPLOYEES The number of employees you can add to your account is limited by the plan size you have chosen Optionally change the size of your plan at any time by selecting your...

Page 11: ...it time cards but do not punch in and out of the time clock Administrators have full access to the account and its settings Additional administrators can be added for 6 per month per administrator 4 S...

Page 12: ...ortal select the Users tab 3 Select the employee s name from your list of users 4 From the employee s profile select the Punch Management subtab 5 Select EDIT and enter the RFID card number into Badge...

Page 13: ...D can be found in the upper right corner of your uAttend Web Portal If you do not have an account please set one up as outlined in step 2 ACTIVATE YOUR TIME CLOCK The CB6000 allows you to connect to t...

Page 14: ...ion is correct 4 Select a time zone based on the location of the clock 5 Press OK when setup is complete ACTIVATION VIA WIFI 1 Plug your time clock into a power outlet Your clock should be powered on...

Page 15: ...7 Enter your Company ID and press OK Your Company ID can be found in the upper right corner of your uAttend Web Portal If you do not have an account please set one up as outlined in step 2 8 Confirm t...

Page 16: ...wall 3 Insert drywall anchors into the center of the wall marks 4 Align the metal back plate with the holes Ensure that the prongs are facing away from the wall and upward then secure the back plate...

Page 17: ...the back of the clock with the three prongs on the back plate Push down slightly to ensure the clock is securely fastened 7 Optionally screw the time clock to the metal back plate with the included br...

Page 18: ...dministrator and Super User Administrator The default password is 53178 Administrators can access Admin menu to perform all available functions Super User The default password is 6318 Super Users can...

Page 19: ...p PIN DOWN ARROW Pressing the PIN Down Arrow key in standby mode allows user to enter their PIN In all other modes this key is used to scroll down OK Used to accept key entries Used to access the uAtt...

Page 20: ...tions Update Time used to synchronize a new time if time settings in the uAttend account change Device ID used to display the Device ID Download Logo used to import a logo from a uAttend account to di...

Page 21: ...ss Subnet Mask Gateway DNS addresses and Netspeed settings for LAN Proxy Server Settings used to enable proxy server communication and to enter proxy server settings CB6500 model only WiFi Settings di...

Page 22: ...esets your time clock to the factory default settings Help displays the Customer Support telephone number and allows you to issue a support ticket Diagnostics used to test the real time clock and audi...

Page 23: ...ce UNSUCCESSFUL LOGIN When you attempt to log in to TrackMyTime com the login form refreshes This indicates that the username password combination that you entered was not correct If you have forgotte...

Page 24: ...s unable to communicate out of the local network onto the Internet DNS ERROR This message displays if the time clock does not have a valid DNS server IP address to contact or the DNS server it is cont...

Page 25: ...ls press the check mark key until it says symbol and enter the appropriate numerical and key patterns for the symbol desired Saving the Password Once you have added your WiFi password ensure that you...

Page 26: ...or Email support trackmytime com LETTER KEYS LETTER KEYS a 20 A 23 b 21 B 24 c 22 C 25 d 30 D 33 e 31 E 34 f 32 F 35 g 40 G 43 h 41 H 44 i 42 I 45 j 50 J 53 k 51 K 54 l 52 L 55 m 60 M 63 n 61 N 64 o...

Page 27: ...27 LETTER KEYS LETTER KEYS r 72 R 76 s 73 S 77 t 80 T 83 u 81 U 84 v 82 V 85 w 90 W 94 x 91 X 95 y 92 Y 96 z 93 Z 97...

Page 28: ...ey to access the symbol mode from alpha mode SYMBOL KEYS SYMBOL KEYS spacebar 0 PIN 8 1 PIN x2 0 2 PIN x2 1 3 PIN x2 2 4 PIN x2 3 5 PIN x2 4 6 PIN x2 5 7 PIN x2 6 8 PIN x2 7 PIN 0 PIN x2 8 PIN 1 PIN x...

Page 29: ...PPoint may at its sole discretion replace Devices with refurbished Devices This warranty gives end users specific legal rights and particular end users may also have other rights which may vary from...

Page 30: ...ts or parts are based upon tests believed to be reliable but do not constitute a guaranty or warranty PPOINT SHALL NOT UNDER ANY CIRCUMSTANCES WHATSOEVER BE LIABLE TO ANY PARTY FOR LOSS OF PROFITS DIM...

Page 31: ...be rejected by PPoint and immediately returned to end user freight collect 2 Ship the items being returned to PPoint freight prepaid together with a written description of the claimed defect 3 Pack th...

Page 32: ...ire basic safety precautions should be followed including the following 1 Read all instructions before operating 2 This time clock must be properly installed and located in accordance with these instr...

Page 33: ...time clock 6 For best operation plug the time clock into its own electrical outlet 7 Do not operate the time clock with a damaged cord or plug 8 If an extension cord is used the marked electrical rat...

Page 34: ...QUESTIONS Call 800 518 8925 or Email support trackmytime com...

Page 35: ...35...

Page 36: ...l rights reserved 2777 Loker Avenue Suite A Carlsbad CA 92010 workwelltech com Rev 04 2018 Questions Contact us seven days a week Monday Friday 5am 6pm Pacific Saturday Sunday 7am 3 30pm Pacific Call...

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