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3. Failure of the end user or any third party to exercise caution to protect from electrostatic
discharge damage and adverse temperature, or physical abuse; or
4. Failure by the end user to follow the Return Appointment Process set forth below.
F. Return Appointment Process. As a condition precedent to the above Limited Warranty, the end user
must:
1. Obtain a return material authorization (RMA) from PPoint, which will include an RMA number
that must be prominently displayed on the outside of the shipping container. Returns without
an RMA number may be rejected by PPoint and immediately returned to end user, freight
collect.
2. Ship the items being returned to PPoint, freight prepaid, together with a written description of
the claimed defect.
3. Pack the items being returned in the original packing carton or equivalent. Damage in transit is
end user’s responsibility and may be cause to void the warranty claim.
G. Transportation Costs. PPoint will pay surface freight to return products covered by this Limited
Warranty. However, if PPoint determines in the exercise of its reasonable but sole discretion that
the product or part returned for warranty service is not defective, or does not otherwise qualify for
warranty service, the end user shall be liable for all costs of handling and transportation.
