USER GUIDE
Troubleshooting
Troubleshooting
BEFORE CALLING FOR SERVICE
If you think your product is malfunctioning, read the
CONTROL OPERATION section to clearly understand the
function of the control.
If the problem persists, read the NORMAL OPERATING
SOUNDS and TROUBLESHOOTING GUIDE sections below
to help you quickly identify common problems and possible
causes and remedies. Most often, this will resolve the
problem without the need to call for service.
IF SERVICE IS REQUIRED
If you do not understand a troubleshooting remedy, or your
product needs service, call +1.414.354.0300.
When you call, you will need your product Model and Serial
Numbers. This information appears on the Model and Serial
number plate located on the upper right or rear wall of the
interior of your product.
NORMAL OPERATING SOUNDS
All models incorporate rigid foam insulated cabinets to
provide high thermal efficiency and maximum sound
reduction for its internal working components. Despite
this technology, your model may make sounds that are
unfamiliar.
Normal operating sounds may be more noticeable because
of the unit’s environment. Hard surfaces such as cabinets,
wood, vinyl or tiled floors and paneled walls have a
tendency to reflect normal appliance operating noises.
Listed below are common refrigeration components with
a brief description of the normal operating sounds they
make.
NOTE:
Your product may not contain all the components
listed.
• Compressor: The compressor makes a hum or pulsing
sound that may be heard when it operates.
• Evaporator: Refrigerant flowing through an evaporator
may sound like boiling liquid.
• Condenser Fan: Air moving through a condenser may
be heard.
• Automatic Defrost Drain Pan: Water may be heard
dripping or running into the drain pan when the unit is
in the defrost cycle.
TROUBLESHOOTING GUIDE
DANGER
!
ELECTROCUTION HAZARD. Never attempt to
repair or perform maintenance on the unit before
disconnecting the main electrical power.
Troubleshooting
What to check when problems occur:
Problem
Possible Cause and Remedy
Digital Display
and Light Do Not
Work.
Ensure power is connected to the unit.
If the unit is cooling, it may be in
Sabbath mode.
Interior Light
Does Not
Illuminate
If the unit is cooling, it may be in
Sabbath mode.
Light Remains
on When Door Is
Closed.
Press the light icon and close the
door.
Unit Develops
Frost on Internal
Surfaces.
Frost on the rear wall is normal and
will melt during each off cycle.
If there is excessive build-up of 1/4”
or more, manually defrost the unit.
Ensure the door is closing and sealing
properly. High ambient temperature
and excessive humidity can also
produce frost.
Unit Develops
Condensation
on External
Surfaces.
The unit is exposed to excessive
humidity. Moisture will dissipate as
humidity levels decrease.
Digital Display
Functions, But
Unit Does Not
Cool.
Ensure the unit is not in “Showroom
Mode.” Momentarily unplug or
interrupt power supply to the unit.
Digital Display
Shows
indicates the door may be opened
too long. Ensure the door is closing
properly. For other error codes contact
Customer Service.
Product is Freezing
Because product in contact with
the rear wall may freeze, ensure no
product is touching the rear wall.
Adjust the temperature to a warmer
set point.
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