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USER GUIDE

 Troubleshooting - Extended 1

u-line.com

SAFETY • INSTALLATION & INTEGRATION • OPERATING INSTRUCTIONS • MAINTENANCE • 

SERVICE

Troubleshooting - Extended

CAUTION

!

Never attempt to repair or perform maintenance 
on the unit until the main electrical power has 
been disconnected from the unit.

SPECIFIC ERRORS AND ISSUES

The technically advanced diagnostic capabilities of the 
electronic controls utilized on the 1200 and 2200 series 
units allows for easy and thorough troubleshooting.

Navigation of the control is the key and is explained in the 
CONTROL OPERATION section of the manual, along with 
control button layout, control function descriptions, a 
service mode menu and service menu selection 
explanations.

Verification of temperature and thermistor performance 
can be identified by directly viewing thermistor readings in 
the service mode.

Component failure issues can be identified through service 
mode menu #19, “Component Testing.” Individual 
components can be switched on and off to check for both 
proper function of a specific component and also delivery 
of supply voltage to the components through the relays 
and DC outputs located on the relay/power board.

Included in this section are some diagnostic tips and of 
course, if additional help is required please contact the 
U-Line Corp, “Customer Care Facility” at +1.800.779.2547 
for assistance.

NORMAL OPERATING SOUNDS

All models incorporate rigid foam insulated cabinets to 
provide high thermal efficiency and maximum sound 
reduction for its internal working components. Despite this 
technology, your model may make sounds that are 
unfamiliar. 

Normal operating sounds may be more noticeable because 
of the unit’s environment. Hard surfaces such as cabinets, 
wood, vinyl or tiled floors and paneled walls have a 
tendency to reflect normal appliance operating noises.

Listed below are common refrigeration components with a 
brief description of the normal operating sounds they 
make. NOTE: Your product may not contain all the 
components listed.

• Compressor: The compressor makes a hum or pulsing 

sound that may be heard when it operates. 

• Evaporator: Refrigerant flowing through an evaporator 

may sound like boiling liquid. 

• Condenser Fan: Air moving through a condenser may 

be heard.

• Automatic Defrost Drain Pan: Water may be heard 

dripping or running into the drain pan when the unit is 
in the defrost cycle.

Solenoid Valves: An occasional clicking sound may be 
heard as solenoid valves are operated.

Summary of Contents for U2224DWRINT00A

Page 1: ...USER GUIDE SERVICE MANUAL SAFETY INSTALLATION INTEGRATION OPERATING INSTRUCTIONS MAINTENANCE SERVICE 2000 Series 2224DWR 24 Drawer Model RIGHT PRODUCT RIGHT PLACE RIGHT TEMPERATURE SINCE 1962...

Page 2: ...n Integrated Grille Plinth Dimensions Grille Plinth Installation Drawers Operating Instructions First Use Control Operation Sabbath Mode Airflow and Product Loading Maintenance Cleaning Cleaning Conde...

Page 3: ...es and is proud to have the opportunity to ship to you PRODUCT INFORMATION Looking for additional information on your product User Guides Quick Reference Guides CAD Drawings Compliance Documentation a...

Page 4: ...jury or death WARNING Warning means that failure to follow this safety statement could result in serious personal injury or death CAUTION Caution means that failure to follow this safety statement may...

Page 5: ...freezer take off the doors and leave shelves in place so children may not easily climb inside If the unit is being removed from service for disposal check and obey all federal state and local regulati...

Page 6: ...F 10 C and 100 F 38 C Higher ambient temperatures may reduce the unit s ability to reach low temperatures and or reduce ice production on applicable models For best performance keep the unit out of di...

Page 7: ...use an extension cord to connect power to the unit Always keep your working area dry NOTICE Electrical installation must observe all state and local codes This unit requires connection to a grounded...

Page 8: ...Although not required you may choose to increase the overall cutout width for ease of installation The Modular 3000 Series units are engineered with a variety of adjustment features to help ensure a s...

Page 9: ...Dimensions 1 u line com SAFETY INSTALLATION INTEGRATION OPERATING INSTRUCTIONS MAINTENANCE SERVICE Product Dimensions 33 11 16 to 34 11 16 856 mm to 881 mm 3 5 16 84 mm Not Including Handle 23 7 16 59...

Page 10: ...m drill bit drill 3 pilot holes 5 8 16 mm deep into bottom of counter top Use the anti tip bracket as a template 4 Install 3 8x5 8 screws into the plate using a 2 Phillips head screwdriver SIDE MOUNT...

Page 11: ...rear legs to achieve a total unit rear height of 1 8 3 mm less than the opening s rear height Shorten the unit height in the front by adjusting the front legs This allows the unit to be gently tipped...

Page 12: ...a panel to match your surrounding furniture Finish front back and edges to prevent warping Carefully follow the manufacturer s recommendations for finish application and cure times 3 Apply double side...

Page 13: ...e fascia When using the unit the grille plinth strip base fascia must be installed WARNING DO NOT touch the condenser fins The condenser fins are SHARP and can be easily damaged Removing the grille pl...

Page 14: ...m When viewed from the front the drawer should be level horizontally ADJUSTING DRAWER ALIGNMENT WARNING SHOCK HAZARD The unit must be unplugged from the wall outlet during drawer removal adjustment an...

Page 15: ...other slide Measure to confirm 3 Mark new drilling holes using different sets of mounting holes on the slide Note Front location holes are shown Corresponding rear holes will also need to be marked 4...

Page 16: ...stment Note The mounting holes on the slide are slightly larger than the screws diameter 1 Loosen one slide s mounting screws 2 Push the slide upward or downward to match the position of the other sli...

Page 17: ...RATION OPERATING INSTRUCTIONS MAINTENANCE SERVICE RE INSTALLATION OF DRAWER CAUTION Use care when handling the drawer Drawer edges drawer rail and the unit s slide may be sharp 1 Set the drawer s rail...

Page 18: ...at the factory Initial startup requires no adjustments NOTICE U Line recommends allowing the unit to run overnight before loading with product When plugged in the unit will begin operating under the f...

Page 19: ...ROL FUNCTION GUIDE FUNCTION COMMAND DISPLAY OPTIONS ON OFF Press and release Unit will immediately turn ON or OFF Toggle lights Press and release to leave interior light on for 3 hours Glass door wine...

Page 20: ...tain internal temperatures and set points View a full list of Star K certified U Line units at www star k org To enable Sabbath Mode 1 Press 4 and hold for ten seconds and release the F C symbol will...

Page 21: ...o perform at its highest efficiency Do not block the front grille or the unit will not perform as expected Do not install the unit behind a door When loading your unit leave space between the evaporat...

Page 22: ...Scotchbrite will cause the graining in the stainless steel to become blurred Rust not cleaned up promptly can penetrate the surface of the stainless steel and complete removal of the rust may not be p...

Page 23: ...he drain pan and possibly damaging water sensitive flooring the unit must be removed from cabinetry To defrost 1 Disconnect power to the unit 2 Remove all products from the interior 3 Prop the door in...

Page 24: ...hen necessary Depending on environmental conditions more or less frequent cleaning may be necessary WARNING Disconnect electric current to the unit before cleaning the condenser NOTICE DO NOT use any...

Page 25: ...it is returned to service 3 If ice is on the evaporator allow ice to thaw naturally 4 Clean and dry the interior of the unit Ensure all water has been removed from the unit 5 The door must remain open...

Page 26: ...s listed Compressor The compressor makes a hum or pulsing sound that may be heard when it operates Evaporator Refrigerant flowing through an evaporator may sound like boiling liquid Condenser Fan Air...

Page 27: ...r openings and the time the door is open The time the internal light is illuminated This mainly affects product on the top rack or shelf Digital Display Shows 1 16 or 99 A factory test mode may be ena...

Page 28: ...s or under any warranty arising by operation of law U Line will not be responsible for any consequential or incidental damages arising from the breach of these warranties or any other warranty whether...

Page 29: ...EN W YELLOW GROUND 115 VOLT PLUG 220 240 VOLT PLUG OVERLOAD NEUTRAL WHITE 115v DARK BLUE 220 240v TO COMPRESSOR WHITE 115v DARK BLUE 220 240v VALVE ORANGE NEUTRAL WHITE 115v DARK BLUE 220 240v CONTROL...

Page 30: ...ment of a part the servicer is authorized to replace the part in question The part that caused the damage must be returned to U Line in its entirety The part must be clearly labeled with the serial nu...

Page 31: ...dashes 12 represents the production month In most cases warranty status can be verified by the production date information within the serial number Alternatively a Proof of Purchase or equivalent may...

Page 32: ...Evaporator cover w screws 80 54866 00 15 Evaporator fan 80 54321 00 16 Frame assembly 80 54833 00 17 Gasket drawer 80 54183 00 18 Grille w screws 80 54052 00 19 LED light strip and cover assy 80 5400...

Page 33: ...rts will be shipped at no charge after U Line confirms warranty status Please provide the model serial number part number and part description Some parts will require color or voltage information If U...

Page 34: ...ge Lower than normal Warm near room temperature Hot Warm Warm Extremely cold near inlet Outlet below room temperature Lower than normal Partial Restriction Somewhat lower than normal vacuum Warm near...

Page 35: ...ist strap that is grounded to an electrical ground or grounded water pipe Handle circuit boards carefully and avoid touching components To measure the start winding resistance measure across the C and...

Page 36: ...outputs located on the relay power board Included in this section are some diagnostic tips and of course if additional help is required please contact the U Line Corp Customer Care Facility at 1 800...

Page 37: ...Refer to 14 Error Log in Service Mode Thermistor failure Check Error Log in Service Mode OHM thermistor Frost Buildup Inside Unit Door Ajar or Restricted from Closing Check door clearance to adjoinin...

Page 38: ...r into overload The compressor will automatically deactivate during an overload and will remain deactivated until the overload switch cools This could take some time It is important to allow the compr...

Page 39: ...ed magnetic force pulls the reed to its contact and closes the circuit which turns the light and display off When the door is open the reed pulls away from the contact and opens the circuit If the doo...

Page 40: ...vigates through service menu LED activated with button activation 3 Down Button Decreases temperature Navigates through service menu LED activated with button activation 4 Light Button Activates light...

Page 41: ...enter exit this mode hold the light key and the power key for 5 seconds The display will flash once and beep and the degree symbol will begin to flash When the degree symbol is flashing the unit will...

Page 42: ...in the refrigerator section 13 ADJUST DEFROST DURATION 0 TO 99 MINUTES The length of the defrost can be adjusted 0 to 99 minutes long The other defrost parameters still apply Lengthening a defrost ma...

Page 43: ...an will continue to run at the end of a cooling cycle Adjustable 0 99 minutes 19 INDIVIDUAL COMPONENT TOGGLE 20 MODEL NUMBER INDICATOR Displays the two digit model number of the specific unit See mode...

Page 44: ...3 5 seconds use the up and down arrow buttons to select the appropriate model number See Above Model List 5 Press the light bulb button once 6 The display will blink and then will appear as the progr...

Page 45: ...A N A N A Compressor Light Evaporator Fan Condenser Fan N A N A 2218RGL N A N A N A N A N A Compressor Light Evaporator Fan Condenser Fan N A N A 2218WC N A N A N A N A N A Compressor Light Evaporato...

Page 46: ...the Control Operations Service section This unit has three thermistors Thermistor one Zone Located along the right hand side wall It is used to maintain the operating temperature within that zone Ther...

Page 47: ...Data Temp F Temp C Nominal Resistance OHMS 40 40 169157 31 35 121795 22 30 88766 13 25 65333 4 20 48614 5 15 36503 14 10 27681 23 5 21166 32 0 16330 41 5 12696 50 10 9951 59 15 7855 68 20 6246 77 25 5...

Page 48: ...F C 1224 RF 12 45 15 9 1215 1224 2218 2245 2224 2260 WC ZWC 12 45 45 7 1215 1224 2218 2245 2224 2260 R RSOD RDC BEV DC DWR RGL 12 45 42 6 CO29 F 12 18 n a CO1224 F 12 18 45 7 1224FZR Freezer Mode 6 4...

Page 49: ...cooling cycle or if not currently cooling the fan will run for 1 minute to circulate air and clear any condensation that may have appeared on glass doors and shelves Note If the unit is set to sabbath...

Page 50: ...nd replace fan Take special care to properly route fan wire NOTICE Fan must be oriented to pull air in through lower evaporator plate vents and push air out at fan mounting location 14 Installation is...

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