If transaction decline code 13 appears on the screen, call
Tyro Customer Support immediately on 1300 966 639.
00 Approved
01 Problem with card number
02 Problem with card number
03 Invalid Merchant ID
04 Call issuer
05 Do not honour
06 Problem with card number
07 Card reported lost or stolen
08 Approved
12 Invalid transaction format
14 Non existent card number
15 Issuer not existing
17 Invalid configuration
18 Merchant under dispute
19 Error - Retry
21 Problem with card number
22 Issuer can’t be contacted
23 Unacceptable transaction fee
25 Unrecognisable card details
30
Unrecognisable transaction details
31 Card not accepted
33 Transaction declined
34 Call issuer
35 Call issuer
36 Call issuer
37 Transaction declined
38 PIN retries exceeded
39 Not credit account
40 Function not supported
41 Card reported lost
42 Incorrect account type
43 Card reported stolen
44 Non valid account type
mobile
contactless
integrated
eftpos
Yoximo
Set Up Guide
September 2015
© Tyro Payments 155 Clarence St Sydney 2000 NSW www.tyro.com
51 Insufficient funds
52 Non existing cheque account
53 Non existing savings account
54 Expired card
55 Incorrect PIN
56 Non existent card number
57 Incorrect account chosen
58 Not suitable for this transaction
59 Card appears to be fraudulent
60 Exceed refund limit
61 Exceed withdrawal limit
62 Card has some restrictions
63 Call issuer
64 Amount incorrect
65 Exceeded withdrawal frequency
66 Transaction declined
67 Call issuer
75 PIN retries exceeded
76 Unsolicited reversal
77 Transaction declined
78 Transaction not permitted
82 CVV invalid
86 Can not verify PIN
90 Cutoff in progress
91 Card issuer unavailable
93 Transactioin declined
94 Duplicate transmission
96 System error
97 CVV2 invalid
N7 CVV invalid
Y1,Y2,Y3 Chip approved transaction
Z1,Z2,Z3 Chip declined transaction
Terminal
Activation
Voice
Authorisation
Transaction
Decline
Terminal
Maintenance
Call Tyro Support
1300 966 639
Operates locally 24/7
Mon-Sun: 7am-7pm
After Hours:
On-call staff
to be contacted only
in case of emergency.
Integration
Call your POS
Software Provider
Real Time Reporting
Comprehensive User Guides
Invoices / Statement
Connectivity Requirements
Cards Payment Statistics
www.tyro.com
> Merchant Login
www.tyro.com
Manual Transaction Receipt
For the following decline codes, call the card issuer
immediately- phone number is on the back of the card.
