Welcome to your new
Mobile EFTPOS machine
For easy install and set up of your EFTPOS machine, use this guide.
After set up, please keep this guide somewhere handy, close
to your EFTPOS machine. It provides useful tips and steps for
commonly used functions and questions:
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Getting set up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
EFTPOS machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Notes on passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Tyro App, Tyro Portal and more . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Pairing your POS/PMS
with your EFTPOS machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Start transacting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
EFTPOS features available on request . . . . . . . . . . . . . . . . . . . . . . . . . .14
Cleaning your EFTPOS machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Rebooting your EFTPOS machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Switching between WiFi and 3G/4G . . . . . . . . . . . . . . . . . . . . . . . . . 17
Decline codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Returns and damages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
What’s in the box?
Your new Mobile EFTPOS machine
Power adapter
Long-life rechargeable battery
Ways to pay stickers for your window/door,
Point of Sale area and EFTPOS machine
If any of the items are missing, please contact
Customer Support on 1300 00 TYRO (8976).
Getting started
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Tyro Mobile EFTPOS machine user guide
