Bendigo Bank Go EFTPOS reader user guide
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4. Support and care
For any issues, please call our 24/7 Australian support team at
1300 108 976
or email
.
4.1 Cleaning your reader
It's essential to regularly clean your reader to
protect it from dirt and damages. To do this:
• Use the same cleaning agents you would use
to clean a laptop or smartphone, e.g. only a
solution of 70%-75% ethanol with water.
• Do NOT spray household cleaners or surface
disinfectants directly on your reader, and do
not use solvents like acetone, white spirits or
isopropanol.
• Apply the 70%-75% ethanol with water to a
cloth, gently rub the exterior of your reader.
• Aim to clean your reader daily. If your reader
gets a significant amount of use, you should
consider cleaning it multiple times per day.
4.2 Lost or stolen readers
If your reader becomes lost or stolen, please call the Tyro Customer Support team at
1300 108 976
immediately for
remote deactivation. Acting promptly will help to reduce any potential for fraud.
4.3 Damage to readers
If your reader becomes damaged in any way, please call the Customer Support team immediately for assistance.
4.4 End of service
If you choose to end your Go EFTPOS reader powered by Tyro service, please let the Customer Support team know
as soon as possible, so they can remotely deactivate the device and your account. After deactivation, the device
will no longer be available for transactions.
Top tip:
Keep a bottle of hand sanitiser near your reader and
encourage anyone that needs to touch the reader to
please sanitise their hands first.
