twotrees SP-5, Product Manual

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AFTER-SALES SERVICE
售后服务
The guarantee period is 12 months from the date of purchase.
保修期为自购买之日起12个月内。
1. Missing/Damaged/Defective Parts
Within 7 days of the date of receipt, we will replace any parts for free of charge including shipping fees.
After 7 days of the date of receipt, we will replace any parts for free of charge. But you need to pay the shipping
fees.
2. Customer Damaged Parts: You need to pay for the cost of the parts and the shipping fees.
3. Courier company loss, missing, damaged, and defective parts.
1. 缺少／损坏／有缺陷的部件：
签收日期后的7天内，我们将免费更换任何部件，包括运费；
签收日期的7天后，我们将免费更换任何部件。但客户需要支付运费。
2. 客户损坏部件：客户应支付部件成本和运输费用。
3. 快递公司责任：丢失、损坏或有缺陷的部件。
If you have any after-sales questions, please contact us asap. 如您遇到任何售后问题，请第一时间联系我们
Phone: (86) 2398 7110
Website: www.twotrees3d.com
For general inquiry: info@twotrees3d.com
For technical support: service@twotrees3d.com
Facebook: https://www.facebook.com/groups/twotrees3Dprinter/
More about the machine → In the TF card
更多内容，在TF卡中~
a.
Lost or damaged shipments must be reported to the carrier within the carrier’s claim window, and you need
to inform us within 7 days of the date of receipt.
b.
For any parts lost or damaged during shipping, you need to take photos or video and send them to us.
c.
Once the Carrier dispute is settled, please provide us with all communications with the carrier. It is the
customer’s responsibility to keep us up to date with ALL communication with the carrier.
d.
For Missing Parts, you need to fill out a Service Ticket.
e.
For Damaged Parts, you need to fill out a Service Ticket and send us the photos or video.
f. If the part is one of the LCD Panel, Power Supply or Mainboard, you need to ship the part back to us and
we will send a new one.
a.
对于丢失或损坏的货物的索赔必须在承运人的索赔窗口内向承运人报告，客户需要在签收日期后的7天内通知我们。
b.
对于在运输过程中丢失或损坏的任何部件，客户应拍摄照片或视频并将信息发送给我们。
c.
一旦承运人争议解决，请向我们提供与承运人的所有通讯。客户有责任让我们及时了解与承运人的所有通讯。
d.
对于缺失零件，客户应填写服务单。
e.
对于损坏的部件，客户应填写服务票，并将照片或视频发送给我们。
f.
如果部件是LCD面板，电源或主板，客户应将部件运回给我们，我们将发送新部件。
SP-5 25 TWOTREES