TROUBLESHOOTING GUIDE
MODEL: DFI055
EXPLODED VIEW
FCC/IC INFORMATION
CARE AND MAINTENANCE
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the
equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. if this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can be obtained at supermarkets or
hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury
to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.
A659
Part
Part Name
Part Number
1
Control box
Y18-S262-CB
2
Control Panel Circuit Board
Y18-S262-P32
3
Heater/Blower Assembly
Y18-S262-P01
4
Thermostat Sensor
NTC-S262
5
Flame Generator Drive Motor
Y18-S262-P10
6
Temperature Profile
Y18-S262-PF
7
Main circuit board
Y18-S262-P15
8
Remote control
P172
Problem
Root Cause
Corrective Action
No power
Power cord was not
plugged into the outlet.
Check that the unit is plugged into a standard 120V outlet.
Logs Glow, flame effect does
not work.
Spinner Motor.
Check whether Flame Generator drive motor is running . If not call the
customer service.
Flame effect operates, but
heater does not
blow warm air.
Heater is not on.
Try to turn the heater on and off several times to make sure it is powered ON.
Temperature is set at low. Make sure that the TEMPERATURE knob is set to the max setting.
The heater shut off and won't
come back on.
Manual Reset Triggered
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet, and operate as nor-
mal. If the problem presist contact customer service.
Power cord gets warm.
Normal operation
Check your heater cord and plug connections. Faulty wall outlet connections or
loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in
the outlet. Heaters draw more current than small appliances, so overheating of
the outlet may occur even if it has not occurred with the use of other
appliances. During use check frequently to determine if your plug outlet or face-
plate is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
Remote Control is not
working.
No batteries
Change the remote batteries.
Poor Signal
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter to
malfunction.
Distance
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
Unit continues to run after
reaching set temperature/or
powering off.
Cool down cycle
Normal operation, will continue to run for several minutes before shutting down.
Times will vary based on heating. UNIT WILL BLOW COOL AIR.
Flame effect works but
heater function does not and
the emberbed flashes when
the heater button is pressed.
The heater is disabled.
With the power on, press and hold the heater button on the control panel for 10
seconds. Once re-enabled the emberbed lights will flash multiple times.
