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www.tsicustomerservice.com

A551

3

DEPENDABLE  

CUSTOMER 

SERVICE

Questions?  Our message centers 

are available 7 days a week 24 

hours a day at our toll-free help 

line. Our Customer Service 

department is available Monday – 

Friday 8:30 am – 5:30 pm EST.

We can help you with assembly 

and if necessary, replace 

damaged/missing parts.

Questions? Nos centres d’appels sont 

disponibles 7 jours sur 7 et 24 heures 

sur 24 avec notre ligne d’assistance 

sans frais. Notre service à la clientèle 

est disponible du Lundi au Vendredi 

8h30-17h30 HNE. Nous pouvons vous 

assister à l’assemblage et, si nécessaire, 

remplacer les pièces endommagées / 

manquantes.

¿Tiene preguntas? Nuestro Centro 

de mensajes está disponible 7 días 

de la semana, 24 horas del día con 

nuestra línea de ayuda gratuita. 

Nuestro departamento de Servicio 

al Consumidor está disponible de 

Lunes a Viernes, de 8:30 am hasta las 

5:30 pm EST. Le podemos ayudar 

con ensamblaje y si es necesario con 

el reemplazo de piezas dañadas o 

pérdidas.  

NO NEED TO RETURN 

TO STORE!

Contact us at:

www.tsicustomerservice.com 

for troubleshooting and 

technical support.

Please have your store 

receipt, instruction manual, 

and part number ready when 

you call.

UN SERVICE À LA 

CLIENTÈLE FIABLE!

NO ES NECESARIO 

DEVOLVERLO A LA TIENDA!

Contactez-nous au:

 www.tsicustomerservice.com 

pour le service de dépannage et 

de soutien technique.

Comuníquese con 

nosotros en: 

www.tsicustomerservice.com 

para solución de problemas y 

soporte técnico.

Veuillez avoir en main, avant 

de nous contacter, la facture de 

votre marchand, votre manuel 

d’instruction et le numéro de 

pièce requise.

Tenga a la mano su recibo 

de la tienda, el manual de 

instrucciones, y el número 

de la pieza cuando realice la 

llamada.

UN SERVICE À 

LA CLIENTÈLE 

FIABLE

SERVICIO 

DE ATENCIÓN 

AL CLIENTE 

FIABLE

ARRÊT!

ALTO!

!

STOP!

1-888-674-7517

English, French, Spanish

8:30 AM – 5:30 PM Monday – Friday

For assistance with assembly or 

installation, parts and customer 

service, call:

1-888-674-7517

Inglés, Francés, Español

8:30 AM – 5:30 PM Lunes – Viernes

Pour assistance quant au montage 

ou installation, pièces de rechange 

ou service à la clientèle. Contactez:

1-888-674-7517

Anglais, Français, Espagnol

8h30-17h30  Lundi - Vendredi

Para asistencia con la instalación 

o ensamblaje, repuestos y 

servicio al consumidor, llame al:

Summary of Contents for Duraflame 18II332FGL-L

Page 1: ...www tsicustomerservice com A551 1 Twin Star International Inc Delray Beach FL 33445 Made in China Printed in China www tsicustomerservice com 1 888 674 7517 MODEL 18WM90312 INSERT MODEL 18II332FGL L...

Page 2: ...e produit assurez vous de vous abonner aux mises niveau de Twin Star International lesquelles visent vous tenir au fait de toute information importante pour le service vous fournir des conseils utiles...

Page 3: ...rservice com for troubleshooting and technical support Please have your store receipt instruction manual and part number ready when you call UN SERVICE LA CLIENT LE FIABLE NO ES NECESARIO DEVOLVERLO A...

Page 4: ...assembler d utiliser ou d installer le produit AVERTISSEMENT Certaines tapes sont plus faciles effectuer avec l aide MISE EN GARDE Avant l assemblage et ou l installation vous devez d baller minutieu...

Page 5: ...omerservice com A551 5 REPLACEMENT PARTS 18WM90313 PIECES DE REMPLACEMENT 18WM90313 PARTES DE REPUESTO 18WM90313 PH BKTZNC001 PH LGTWW400 PH WMCWHT003 CC DD BB PH BKTWHT003 x1 HARDWARE QUINCAILLERIE H...

Page 6: ...www tsicustomerservice com A551 6 1...

Page 7: ...issement Il est n cessaire d installer les pi ces d arrimage anti basculement pour pr venir les accidents ou les dommages l unit Il est fortement recommand de fixer ces pi ces sur un poteau mural et s...

Page 8: ...Using solvents of any kind on your furniture may damage the finish Never use water to clean your furniture as it may cause damage to the finish Always use coasters under beverage glasses and flowerpo...

Page 9: ...tension cord must be used it must be UL CSA certified rated at 15A 1875W 125V maximum with 14AWG minimum and constructed of two current carrying conductors with ground A heavy duty extension cord with...

Page 10: ...service 3 Go to www tsicustomerservice com for product warranty registration If you are unable to complete registration save your proof of purchase for warranty purposes Attach Product Identification...

Page 11: ...www tsicustomerservice com A551 11 Control Panel Display OPERATION INSTRUCTIONS The heater can be operated by either the remote control or the control panel...

Page 12: ...e decrease temperature setting To change between F and C press and hold the HEATER button on the control panel for 3 seconds Pressing the timer button will cycle through the timer settings 30 minutes...

Page 13: ...is HOT If so discontinue use of the heater and have a qualified electrician check and or replace the faulty outlet s Heater does not blow warm air Cool down cycle Normal operation will continue to run...

Page 14: ...mber bed with Log Y15 S145 P02 The motors used on the fan and the flame generator assembly are pre lubricated for extended bearing life and require no further lubrication However we recommend periodic...

Page 15: ...o try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipme...

Page 16: ...assumes all other risks if any including the risk of any direct indirect or consequential loss or damage arising out of the use or inability to use the product except as provided by law 7 All other w...

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