Twin Eagles TEIM15-E Installation, Operation & Maintenance Manual Download Page 10

NOTE

NOTE

NOTE

OPERATION, CARE, AND CLEANING OF YOUR ICE MACHINE

The bin level sensor is located in the ice bin, it senses 

when the ice supply is low or full and starts or stops the ice 

making process accordingly.

If the water supply is turned off to the ice machine be sure 

to set the selector switch to the “OFF” position.

New Sounds

The ice machine will make sounds that are different than 

your household refrigerator. Because these sounds are 

new to you they may be of a concern but are most likely 

normal, such as ice falling onto hard surfaces and water 

cascading across the evaporator. Following are some of the 

sounds that you may hear:

A buzzing sound will be heard when the water valve 

opens to fill the water reservoir.

You may hear a rattling noise which could be water flow

-

ing through the water line.

A splashing sound may be heard when water is flowing 

over the evaporator plate and into the water reservoir. 

When the ice slab is released from the evaporator plate 

you may hear a “thud” as it slides onto the grid cutter.

At the end of an ice making cycle you may hear a gur-

gling sound which is refrigerant hot-gas flowing through 

the evaporator to release the ice slab for harvest.

When the condenser fan turns on you might hear the air 

circulating over the condenser.

Ice Production

Care of the Ice Machine

1.  Avoid leaning on the cabinet door. You may bend the 

door hinge or tip the ice machine.

2.  Exercise caution when sweeping, vacuuming or mop-

ping near the front of the ice machine. Damage to the 

grille and/or switch can occur.

3.  Periodically clean the inside of the ice machine compo-

nents and inside of the ice machine with mild soap and 

water.

4.  If your ice machine has either a stainless steel door 

and/or cabinet, to keep it looking its best, we recom-

mend periodically applying a stainless steel cleaner 

and a non-abrasive stainless steel polish. This is espe-

cially important for outdoor applications and locations 

near salt-water environments. See page 13 for stain-

less steel maintenance.

Cleaning the Ice Machine

Some impurities will remain and build up in the ice machine 

and stick to the ice machine’s parts over time. This build-up 

must be removed for proper ice production, ice quality, and 

ice machine life. Your ice machine is equipped with a clean-

ing mode that will help in cleaning out these impurities.

The impurities will need to be cleaned of this build-up 

regularly (at the very least, annually), depending on use 

and water hardness. Use a nickel safe ice machine cleaner, 

including but not limited to the following brands. Ice ma-

chine cleaners are available at most appliance retailers or 

through the cleaner manufacturers web site.

     Kirby’s Certified ice machine cleaner, 100% nickel safe

     Nu-Calgon nickel safe ice machine cleaner

     Franklin Machine Products nickel safe ice machine 

 

cleaner  

 

To clean the ice machine:

1.  Switch the selector switch to the “OFF” position.

2.  Remove all the ice from the bin.

3.  Remove the front panel by removing the 2 screws. 

(See Figure 14).

Figure 14

Front

Panel

Front Panel

Screws

10

Your unit will produce ~ 30lbs of ice in a 24-hour period 

when installed in a 70°F ambient with a 55°F water supply. 

“Initial” ice production and ice accumulated in the storage 

bin will vary significantly.  This is normal.  During the first 

24-hours of operation the unit will produce ~30lbs of ice at 

the above temperature conditions, but when starting with 

an empty ice storage bin, the storage bin may only ac-

cumulate ~ 18lbs of ice.  By design, the ice storage bin is 

maintained at a temperature slightly above freezing to allow 

the stored ice to slowly melt, to preserve the clarity and as-

sure a constant supply of fresh ice.  As ice is accumulated 

in the bin, the ice production rate will overcome the ice melt 

and the storage bin will fill to capacity.

Be sure to rinse all residual cleaner off the surfaces that 

may come into contact with the ice.

Summary of Contents for TEIM15-E

Page 1: ...Outdoor Ice Maker Twin Eagles 18909A 04 15 Model TEIM15 E ...

Page 2: ...the drain plumbing Drain pump Connecting the water supply Dimensions for TEIM15 E Recommended Rough in Opening Dimensions for TEIM15 E Operation Care and Cleaning Operation Turning on the ice machine The Ice Making Process Ice Production New Sounds Care of the Ice machine Cleaning the Ice Machine Stainless steel maintenance Troubleshooting Guide Energy Saving Tips Preparing the ice machine for sto...

Page 3: ...e Interior Packaging Your ice machine has been packed for shipment with all parts that could be damaged by movement securely fas tened Remove internal packing materials and any tape holding internal components in place The owners manual is shipped inside the product in a plastic bag along with the warranty registration card and other accessory items If the ice machine was shipped or has been layin...

Page 4: ...en Figure 2 Leveling Legs Adjustable legs at the front and rear corners of the ice ma chine should be set so the ice machine is firmly positioned on the floor and level from side to side and front to back The overall height of your Twin Eagles ice machine may be adjusted from 333 4 85 7cm with the leveling legs turned in and up to 343 4 88 3cm with the leveling legs extended To adjust the leveling...

Page 5: ...Circuit Interrupters GFCI are prone to nuisance tripping which will cause the ice machine to shut down GFCI s are generally not used on circuits with pow ered equipment that must run unattended for long periods of time unless required to meet local building codes and ordinances Drain Plumbing Your ice machine requires drain plumbing There are 2 variations of ice machines in regards to the installa...

Page 6: ...with a grounding conductor and grounding type attachment plug To reduce the risk of electric shock be certain that it is con nected only to properly grounded grounding type recep tacle Maintenance The following items require review on a regular basis 1 Check that the vent line is open free of kinks sharp bends so that air flows freely from the pump reservoir 2 Check that the discharge tubing is fr...

Page 7: ...lation of water line turn on water and check for any leaks around all fittings before positioning unit back against wall Additional tightening may be needed Allow for extra water line coiled behind the unit as shown in Figure 8 for built in installations for easy re moval of ice machine and to help prevent the water line from kinking The ice machine is designed to make clear ice from the majority ...

Page 8: ...lled in adjacent cabinetry with a cutout for routing of power cord Follow all local building codes when installing electrical and the ice machine Product weight 100 lbs 45 5 kg 8 Minimum rough in opening required is to be larger than the adjusted height of the cabinet 15 38 1 cm 24 61 cm standard cabinet depth 34 to 35 86 4 to 88 9cm 211 2 54 6 cm 147 8 37 8 cm 371 16 95 4 cm 263 8 67 cm 171 2 44 ...

Page 9: ...es onto the grid cutter see Figure 12 Here the ice slab is cut into squares by the grid cut ter s heated wires see Figure 13 The water containing the rejected minerals is drained after each freezing cycle Fresh water enters the machine for the next ice making cycle 9 Make sure the distributor tubing is not in the path of the ice slab Evaporator Distributor Reservoir Evaporator Distributor Circulat...

Page 10: ...sive stainless steel polish This is espe cially important for outdoor applications and locations near salt water environments See page 13 for stain less steel maintenance Cleaning the Ice Machine Some impurities will remain and build up in the ice machine and stick to the ice machine s parts over time This build up must be removed for proper ice production ice quality and ice machine life Your ice...

Page 11: ...aning cycle will automatically rinse the evaporator plate and also drain the cleaning solution and rinse the reservoir with water 9 After the cleaning cycle has ended check that the build up has been removed The evaporator plate should be clean shiny and smooth to the touch If build up is still visible repeat the cleaning cycle above 10 Clean the ice machine s interior ice scoop interior door pane...

Page 12: ...ld be replaced Frequency of cleaning will depend upon the installation location environmental and usage conditions Choosing a Cleaning Product The choice of a proper cleaning product is ultimately that of the consumer and there are many products from which to choose Depending upon the type of cleaning and the degree of contamination some products are better than others Typically the most effective...

Page 13: ...er getting to the ice machine Make sure nothing is disrupting the water supply such as a closed water valve or a blown fuse or tripped circuit breaker Has the ice machine just been started A typical ice production cycle can take up to 11 2 hours Initial start up cycles can take longer Check the ice machine after 24 hours for ice accumulation in the bin Is the reservoir drain plug in place Check th...

Page 14: ...ize door openings and duration of door openings 6 Set the control to the off position if cleaning the ice machine requires the door to be open for an extended period of time Troubleshooting the Drain Pump If the drain pump reservoir not the ice machine bin reaches overfill condition the power to the ice machine will be shut off If the ice machine is not working check the following Make sure there ...

Page 15: ...p on page 6 Check for water leaks at all hose connections Clean the Ice Machine Cleaning the ice machine will help prevent mold and mil dew growth as well as sanitize the ice machine for storage See page 11 for instructions for cleaning the ice machine Risk of electrical shock or personal injury could occur due to moving components if machine compartment access cover is removed before unplugging t...

Page 16: ... 2 Unscrew the leveling leg in the back corner until the end of the threaded portion is flush with the threaded nut insert in the base see Figure 20 3 Unscrew the 4 hose clamps and remove the 3 hoses from the front of the drain pump See Figure 20 4 Rotate the drain pump and remove from the ice ma chine See Figure 19 It may be necessary to discon nect the ground wire connection in the back flange o...

Page 17: ...in 10 Days of Purchase Table A How to Obtain Service If trouble occurs during normal operation first check the troubleshooting guide on page 14 to see if any of these simple steps may correct the problem If service becomes necessary 1 If the product is within the first year warranty period please call Twin Eagles Customer Service at 562 802 3488 for directions on how to obtain warranty coverage in...

Page 18: ...ort any defects to Twin Eagles 13231 E 166th St Cerritos CA 90703 562 802 3488 Entire Product Limited One Year Parts and Labor Warranty Twin Eagles warrants that it will supply all necessary parts and labor to repair or replace in the end user s home or office any component which proves to be defective in ma terial or workmanship subject to the condition and exclu sions stated below for a period o...

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