Ultimate PVR with HD Digital Jukebox
68
10 Troubleshooting
** For detailed instructions, please refer to the the latest pdf file on the TVX-HD Homepage or TVX-
HD FAQ.
Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do
not open the system as there is a risk of electric shock. If a fault occurs, first check the points listed below
before taking the system for repair.
No Screen Display. Video
Output not working.
1. Press the TVOUT button on TVX-HD remote to toggle between TV
OUT settings.
2. Check the TV-OUT settings and cable-type on the TVX-HD and
ensure that it is consistent with the VIDEO-IN settings of the TV.
3. Ensure that the Video Cable is securely connected to the TVX-HD
and to the TV.
The TVX-HD does not respond
to the Remote Control. Menu
Items cannot be selected.
1. Reduce the distance between the Remote and the TVX-HD and try
again.
2. Replace remote batteries.
3. Perform a Hardware factory Reset Procedure.
4. Check for interference from other IR sources by trying to operate the
TVX-HD with all other components turned off.
TVX-HD does not
recognize the HDD.
1. Check the USB connection to the Hard Disk Drive(HDD).
2. Check to ensure that the HDD has been correctly partitioned and
formatted.
TVX-HD does not
show subtitle.
Re-name the subtitle file the same as avi file name (except for file type
extensions).
TVX-HD can show the subtitle when the file name is same.
TVX-HD does not
display external video
Configure the external device’s A/V output to NTSC(480i)/PAL(576i) and
analog sound.
TVX-HD does not display the
Network-shared Folder on your
PC.
1. Check network connection between your PC and the TVX-HD.
2. Reboot the TVX-HD and re-establish the connection.
3. Depending on network environment, there may be a delay in
searching for the network for up to about 10 minutes.
4. Ensure that WEP and SSID settings are accurate.
Unable to Play Xvid, or MPEG,
or AVI video files etc.
1. Ensure that the selected video file contains supported video codec.
2. Run the check Disk on the SETUP.
3. If playing a file from a network drive, there may be too much traffic on
the network (check for virus). Try to reboot your PC and establish
connection again.
Time-shifting is not working in
digital channel.
The first partition of the internal hard disk must use the NTFS format.
FAT32 format can cause an error message.
