7
6.0
TROUBLESHOOTING
Other than checking for faulty cables, the only common problem would be choosing a
wrong Output Setting. Make sure the display is capable of handling the resolution and
refresh rate selected and make sure the output format selected (RGB or YPbPr) is
correct for the type of cable being used at the output. After trying the above suggestions
should the problem still persist, contact your dealer for additional suggestions before
contacting TV One. Should the dealer’s technical personnel be unable to assist you,
contact TV One via our support website:
http://tvone.crmdesk.com.
Create a
technical support request on the site and our support team will respond within a short
period of time.
7.0 LIMITED WARRANTY
TV One warrants the original purchaser that the equipment it manufactures or sells will
be free from defects in materials and workmanship for a fixed term from the date of
purchase. The warranty term for specific product lines is defined below.
1. TV One branded products based on TV One’s CORIO technology are warranted for
a period of five years from the date of purchase. This includes products with the
model number prefix of C2, 1T-C2, CX, A2 or S2.
2. TV One-task branded products, other than those based on TV One’s CORIO
technology mentioned above, are warranted for a period of three years from the date
of purchase. This includes products with the model number prefix of 1T, with the
exception of 1T-C2.
3. LCD Monitors are warranted for a period of three years from the date of purchase,
with the exception of the LCD panels integrated into the monitors that are supplied
by third parties. LCD panels are limited to the term and conditions of the warranty
offered by the respective LCD panel manufacturer. Such specific LCD panel
warranties are available upon request to TV One.
Should a product, in TV One’s opinion, prove defective within this warranty period, TV
One, at its option, will repair or replace this product without charge. Any defective parts
replaced become the property of TV One. This warranty does not apply to those
products which have been damaged due to accident, unauthorized alterations, improper
repair, modifications, inadequate maintenance and care, or use in any manner for which
the product was not originally intended.
If repairs are necessary under this warranty policy, the original purchaser must obtain a
Return Authorization Number from TV One and return the product to a location
designated by TV One, freight prepaid. After repairs are complete, the product will be
returned, freight prepaid.
