7
6.0
TROUBLESHOOTING
Most problems with the 1T-TBC-GL and 1T-TBC units are related to misuse of the buttons
and signal adjustment controls. If you find that the picture is not acceptable, place the unit
in the automatic detection mode and then press and hold the Reset button for 3 seconds
to restore factory defaults. This should clear the problem. Another problem revolves
around the cables. Inspect the cables for loose connectors or cable damage such as
crushed cables or cables with cuts or nicks. Replace any cable exhibiting these problems.
You also must use the highest quality cables if you want to achieve the best results. Poor
quality cables will cause poor quality signals.
Note: It is strongly recommended that you use premium cables in order to achieve
maximum distance cable runs and the best performance possible.
After trying the above suggestions should the problem still persist, contact your dealer for
additional suggestions before contacting tvONE. Should the dealer’s technical personnel
be unable to assist you, contact tvONE via our support website:
http://tvone.crmdesk.com.
Create a technical support request on the site and our support
team will respond within a short period of time.
