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6.0 TROUBLESHOOTING
In the event of problems, first make certain that the input and output cables are no more
than 30 meters long (for signals to 1080p resolution) and are of the highest possible
quality. Next, make certain that the Distribution Amplifier is receiving power.
If all is well in these areas, remember that HDMI devices communicate with one another
so the source devices and destination device must be fully HDMI capable. In addition,
HDCP encryption requires additional processing which also is dependent on the
equipment you have connected to the sources and destination device. If you experience
problems using the 1T-DA-674 or 1T-DA-678 HDMI Distribution Amplifier, you should
attempt to determine what is wrong by attaching each of the source devices – one at a
time – directly to the destination device using the same cables you are using with the
expanded system. This is a way of determining if the problem is due to bad cables or a
problem with the other devices. If you are unable to obtain a signal using this simplified
path, suspect the cables, the source device or the destination device.
After trying the above suggestions should the problem still persist, contact your dealer
for additional suggestions before contacting tvONE. Should the dealer’s technical
personnel be unable to assist you, contact tvONE via our support website:
http://tvone.crmdesk.com.
Create a technical support request on the site and our
support team will respond within a short period of time.
