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Warranty Info (cont.)
Mail-In Warranty Repair Procedure
If TV Ears Technical Support determines that a problem with a TV Ears TV or TV accessories may be within
the terms and conditions of the TV Ears Limited Warranty and that a mail-in repair may be performed, the
customer will be prodivded with a return authorization number and mail-in repair instructions. Proof of
purchase is required to confirm the product is within the Limited Warranty period and meets the terms and
conditions of the TV Ears Limited Warranty.
The customer will be provided with instructions for packing and shipping the unit to the TV Ears service
center. The original carton box and packing material, or equivalent as designated by TV Ears, must be
utilized. The cost of shipping to TV Ears service center is at the customer’s expense. After the product is
repaired and tested, the TV Ears service center will ship the unit back to the customer at TV Ears’ expense. TV
Ears is not responsible for the de-installation or re-installation of the product.
TV Ears Return Policy for Non-defective Products
TV Ears’ return policy for non-defective products is that such products purchased directly from TV Ears may
be returned by the original purchaser during the initial thirty (30) day period following the date of purchase.
A TV Ears return authorization number (RMA Number) must be obtained. The refund will be the purchase
price actually paid by the purchaser less a ten percent (10%) restocking fee for each item returned. The costs
for shipping and White Glove Delivery are not refundable.
The return authorization number must first be obtained from TV Ears Customer Service or Technical Support
via:
Email: [email protected]
Phone: 888-883-3277 toll free
Products must be returned to the address specified by the TV Ears Customer Service or Technical Support
and must be shipped in the original packaging, with freight prepaid, to TV Ears, and must be received in new
and unused condition. The RMA Number must be included in the packaging. TV Ears reserves the right to
assess fees for any damage or missing parts in addition to the ten percent (10%) restocking fee.
RMA Numbers are valid for fifteen (15) days from the date of issuance. The customer is responsible for and
must prepay all shipping charges and shall assume all risk of loss or damage to the product while in transit
to TV Ears. If the product is returned to TV Ears (1) without a TV Ears RMA Number, and/or (2) after the fifteen
(15) day period, and/or (3) without proper packaging, TV Ears shall have the right to refuse delivery of such
returned product and to return the product to the customer at the customer’s expense with no refund
issued.
