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tuuci
ASSEMBLY & OPERATING INSTRUCTIONS
WARRANTY
warranty: parasol / cabana / lounge / shade anchor
Product
TUUCI constructs its shade structures with the finest marine-grade ma-
terials available. We test our products in extreme weather environments
to ensure stability, durability and years of worry-free service. In addition,
TUUCI personnel carefully follow specific quality control procedures and
inspect each product to ensure freedom from any type of manufacturing
defect. Our goal is to produce shade platforms that will exceed your ex-
pectations and provide a shade experience like no other in the world. The
warranty protection listed below covers manufacturing defects only.
Although all TUUCI marine-grade shade equipment is rigorously tested to
withstand incredible forces of nature, TUUCI does not recommend or war-
ranty the deployment or use of any collapsible shade equipment in wind
conditions which exceed 25 MPH (45 MPH for the MAX F-1). TUUCI will
only warranty products which are properly secured to an adequate base
or anchoring system. Furthermore, TUUCI will not cover any damage to a
shade or base device which occurs as a result of contact with the ground or
any other foreign object including damage which occurs as a result of sud-
den and severe weather events or other extreme acts of nature. In general,
TUUCI recommends that all collapsible shade products be securely closed
when not in use.
TUUCI can recommend specific base weight and anchoring systems for
specific parasol styles, shapes and sizes, however, TUUCI will only warrant
the safe, sensible and reasonable operation of our shade structures within
the recommended deployment guidelines. Please contact TUUCI directly if
requesting shade devices and anchoring systems which can be warranted
in sustained wind conditions which exceed 25 MPH.The following specific
time periods and limitations apply to the product indicated:
15 Year Warranty
OCEAN MASTER™, OCEAN MASTER and PLANTATION MAX™ (Classic, Can-
tilever and F-1) center mast, cantilever mast, top and bottom hubs and
stainless steel hardware only. If warrantable damage occurs to the hubs,
center pole or stainless steel hardware, TUUCI will replace or repair any
item listed in this category at its discretion. Superficial damage, including
any type of scratches or abrasions caused from contact with the moving
components of the frame itself or canopy during normal operation are not
eligible for warranty coverage unless the damage compromises the struc-
tural integrity of the frame.
5 Year Warranty
OCEAN MASTER™, OCEAN MASTER and PLANTATION MAX™ (Classic, Can-
tilever and F-1), STINGRAY SHADE SCULPTURE, connecting brackets, stain-
less steel fasteners, optional hardware (pulleys, auto-loc lifts, pistons and
crank systems), aluminum canopy ribs, and struts. If warrantable damage
occurs to the hubs, center pole or stainless steel hardware, TUUCI will re-
place or repair any item listed in this category at its discretion. Superficial
damage, including any type of scratches or abrasions caused from contact
with the moving components of the frame itself or canopy during normal
operation are not eligible for warranty coverage unless the damage com-
promises the structural integrity of the frame.
TUUCI CABANA and LOUNGE structures, including the tubing, hub system,
and fasteners. If warrantable damage occurs to the hubs, center pole,
struts or stainless steel hardware, TUUCI will replace or repair any item
listed in this category at its discretion. Please remove fabric canopy tops
to any TUUCI CABANA or LOUNGE product for winds exceeding 35 MPH,
except where product is specifically engineered and warranted for higher
wind loads according to TUUCI’s engineering and usage guide.
Level “C” fabric (SUNBRELLA® 9.25 oz. and other TUUCI Tuff Skin marine-
grade fabric fabric). If any fabric (SUNBRELLA® or other TUUCI Tuff Skin)
Level “C” fabric is rendered unserviceable by loss of color or strength
caused by UV degradation, mildew, rot or atmospheric chemicals, TUUCI
will replace or repair the fabric at its discretion. Labor charges will apply to
the cutting and sewing of any fabric replaced under warranty.
3 Year Warranty
BAY MASTER and VINEYARD (Classic, fiber-Flex, ultra-Flex and Cantilever
umbrellas), BAY MASTER MAX and MISTRAL hardwood umbrellas, includ-
ing the center pole, side mast, hub system, fasteners and canopy ribs. If
warrantable damage occurs to the hubs, center pole, struts or stainless
steel hardware, TUUCI will replace or repair any item listed in this category
at its own discretion. Superficial damage, including any type of scratches
or abrasions caused from contact with the moving components of the
frame itself or canopy during normal operation are not eligible for war-
ranty coverage unless the damage compromises the structural integrity
of the frame.
Level “A” and “B” fabric (SUNBRELLA® 8 oz. and other TUUCI Tuff Skin
furniture-grade fabric fabric). If any fabric (SUNBRELLA® or other TU-
UCI Tuff Skin) Level “A” or “B” fabric is rendered unserviceable by loss of
color or strength caused by UV degradation, mildew, rot or atmospheric
chemicals, TUUCI will replace or repair the fabric at its discretion. Labor
charges will apply to the cutting and sewing of any fabric replaced un-
der warranty.
1 Year Warranty
Powder coat finish of aluminum frames and bases including TUUCI’s exclu-
sive aluma-TEAK finish. If any TUUCI applied finish flakes, bubbles, peels,
or loses color within one (1) year from the date of purchase, TUUCI will re-
place or repair any paint finish damage at its own discretion.
The limited warranties outlined above cover only manufacturer defects,
not damage caused by the product striking the ground or other object. The
redeemable value of all warranties provided herewith shall be prorated
over the life of the specific limited warranty itself. In all cases, the war-
ranty claimant shall be responsible for all shipping and/or freight charges
incurred by claimant or TUUCI as a result of a warranty claim. Warranty
covers only parts and the labor to manufacture the parts for non-fabric
claims. Labor for installation of parts covered under TUUCI Warranty is not
included. Fabric warranties shall never include the cost of labor and any as-
sociated fabrication costs. All warranty claims must be submitted with an
original proof of purchase dated from the dealer of origin, a description of
damaged product, including how the damage occurred, along with photos
of the damaged product. The foregoing warranties may not be assigned
and are available only to the original purchaser of TUUCI products. TUUCI
reserves at its sole discretion the right to repair, replace, or redesign any
product that is returned as a result of a warranty claim.
ALWAYS BUY FROM AN AUTHORIZED TUUCI DEALER
TUUCI proudly sells its products through a carefully selected network of
Authorized Dealers. If you purchase through one of our Authorized Dealer
partners, you can be sure you are receiving the latest innovation and un-
compromising quality you can expect from TUUCI. Beware of those who
claim to be authorized dealers but are not in fact part of our Authorized
Dealers network. Only purchases from a TUUCI Authorized Dealer will be
supported by our warranty program.