Troubleshooting Tips
Possible cause
Solution
Low Battery
Turn the Ear Force SuperAmp into the “Off” position, this
should bypass the battery. If you can hear audio in this
position then charge your Ear Force SuperAmp before
switching it “On”.
Master Volume turned down
Confirm that your Master Volume Setting is turned up.
1. Press the Function Select button until the LED below the
Master Volume control is lit
2. Turn the Level Adjust control counter-clockwise
Loose connection
Make sure the PX24 Headset is fully inserted into the Ear
Force Super Amp. Also make sure the Super Amp is fully
inserted into the audio source.
No Sound
Possible cause
Solution
Incorrect Setup (PC)
Confirm that your Headset/Mic is selected as the default
audio device in the Windows Playback/Recording Devices
Tabs.
Incorrect Program Settings (PC)
Some programs have their own audio settings, if you
encounter trouble with chat only in a certain program check
that you are configured correctly.
Mic Muted
Press the Mic Button on the Ear Force SuperAmp.
Incorrect Setup (PS4)
Check all of your settings are correct (pg 9)
Incorrect Setup (Xbox One)
Check all of your settings are correct (pg 10)
Voice Chat Issues
If your issue is not resolved by these steps, please visit
turtlebeach.com/support
