TROUBLESHOOTING
Possible Problem
Possible Cause
Solution
The oven does NOT work
The appliance is not plugged in
Make sure the oven is plugged in
You have not turned on the oven
Press “ON/OFF" button to power on
The door is not closed properly
Make sure the door is closed well
Steam is coming out from the top of the
oven door
You are cooking high moisture content foods
This is normal. The door is vented to release steam
created from high-moisture content foods such as frozen
breads
White smoke is coming out of the oven
This is the first time to use oven
This is normal. The oven may produce some white smoke
when you use if for the first time. We suggest to set the
highest temperature in function working 18~20 minutes
without food to eliminate smoke.
You're cooking the greasy food
This is normal. Frying greasy foods will cause oil to leak
into the heaters or crumb tray or baking pan, the oil will
produce white smoke, and should not affect cooking.
Baking pan or crumb tray or heaters still
contains grease residues or oil from
previous use
Make sure you clean these parts properly after each use
Dark smoke is coming out of the oven
Food is burning
Immediately turn off the oven, be careful when you take
out the food.
The ingredients cooked with the oven
are not done
Too much amount of food
Reduce the amount of food for single cooking
Setting temperature too low or time too short
Set the temperature higher or time longer
Choose the incorrect function
Make sure you cook with the proper function
Foods are cooked unevenly
Ingredients are stacked or close to each
other during cooking
Make sure ingredients spread out evenly
Baking pan, Air Fry basket or oven rack
position is not adjusted
Before or during cooking, adjust these accessories on the
proper position
Foods are not crispy after Air Frying
Ingredients with high moisture
Spraying or brushing a small amount of oil on food evenly
can increase crispiness
Disposal of old electrical appliances
The European directive 2002/96/EC on Waste Electrical and Electronic Equipment
(WEEE), requires that old household electrical appliances must not be disposed of in
the normal unsorted municipal waste stream. Old appliances must be collected separately in order
to optimize the recovery and recycling of the materials they contain, and reduce the impact on
